PetSmart

First I’m giving the one star for the manager that came up to my rescue.
It started as we entered the store and my mom asked a much older woman for her assistance on a return. Initially she walked past her like she didn’t acknowledge my mom and out the sliding from t doors. I turned around to make sure she was going to help my mom and then as I tried to save time for my sons birthday dinner, I went to get my usual dog food. Mom came back and said the woman would not let us engrave my two tags, valued at 30+ dollars cause she accidentally put in wrong receipt.
Bottom line she was rude and stated people steal tags all the time and she couldn’t help.
When I spend over 2 – 500.00 a visit I would hope for better customer service. When purchased I was NOT told that the code for machine was on receipt and we left.
My biggest gripe is a young man named Jason.
I had a clearance collar without a tag so I brought a bigger collar for price check only and I told him to only ring up smaller collar. My mom noticed he rang up the big one and charged me for both and threw in bag. She exclaimed angrily «what is wrong with you people?» I asked for mgr over the tag issue but when she arrived to help me, Jason told her to help that my mom «was out of control».
This made me mad! I couldn’t believe he would say that in the first place but to say it in front of us out loud!!! He was dismissed from register and the young manager helped us and my tags got engraved thankfully. She apologized for both employees behavior but I still plan to call corporate. My mom was a govt employee and head of HR for her county.
She knows what good customer service means.
I will not return to this location.

It took forever for them to even just get my information in the computer. So the lady offered me a comped full package. I thought that was nice, and i left my puppy with them. I came back to check on him and they told me they weren’t going to be able to clean him because we wouldn’t let him get his ears. Not biting, not growling, not violent. He simply was scared. Even after i had him. Idk what they did or didnt do while i was gone but he didnt get groomed that day and will never be going back. They have no patience and very little skill with dogs.

Love love Gladys the groomer at this location. Everyone else is a little meh. I have to be ‘that chick’ to get Gizzy ’ s feet done right. Yes feet. Not paws. Lol.
I think he’s mixed with yeti or, better yet, abominable snowman based on his coloring — because I have to get them shaved every 7 — 10 days. Two weeks is the absolute maximum we can go or his slipping and sliding all over the hardwoods.
Check out before and after shots.
5 stars for Gladys. 2 stars for the rest of the store — combined for a 3 star rating.

When we adopted a rescue dog, we took it to this Petsmart for cleaning, shampooing, hairstyling, the whole works. Now keep in mind this was a ‘Rescue’ dog that we had only had for 1 day. We were told quite rudely that since our dog had no paperwork, we could kindly take him out of their building. We tried to explain that as a Rescue dog, adopted out of an abusive home, where he had been beaten, that he would have no paperwork. They explained that unless we went to a veterinarian and come back with every form of documentation known to man, that they would not even look at our RESCUE dog. Now, I understand that there are guidelines for animals. But when you’ve adopted a dog from an abusive situation out of the goodness of you’re heart, shouldn’t you be given some slack? And not be asked that in addition to the several hundred dollars you’ve spent adopting this dog, you spend several hundred more so that you can get paperwork, so that you can spend hundreds more to get the dog cleaned?! We even offered to call the shelter where we adopted to dog to vouch for his health. But since no nonprofit can afford to spend hundreds of dollars for tests… no paperwork. Hardly seems to show kindness to animals on their parts to allow an already traumatized animal to wallow around in his own filth simply because he lacks paperwork. We left and drove to the nearest Petco, who didn’t have a problem with our situation and after speaking to the shelter, took care of our new pet with the greatest of ease. Will be taking our business to Petco, which is only 2 miles further down the road from now on. They’re people are far more understanding and helpful, and offer you a «Welcome» instead of a ‘Don’t let the door hit you on the way out’ mentality.

I went through 2 and ½ training courses here. The cost $ 100 each. The trainiers are good and caring, buy the store allows the local rescue to bring 25 to 50 cages of dogs and cats in during training sessions so young dogs are highly distracted to the point of not learning. I would not advise using this service but rather one where there are fewer distractions early on until your pet is settled in.

After years of looking for a good groomer for my two Shih Tzus, I went to the PetsMart in Kennesaw to see Misty and I am so glad that I did!
I live in Atlanta, but I glady make the 20+ mile trip each way for grooming with Misty. She asks the right questions so that she can make my babies as cute as can be.
I have tried groomers in Atlanta that charge $ 65 and up per dog, so $ 45 each is a steal.
Misty is an amazing groomer, I am so thankful for the recommendation.