Access Self Storage

I’ve rented a unit with this location for over a year now. The level of service from the staff has been excellent thus far — accommodating, personal, friendly, honest, etc. Local management makes sincere efforts to make sure my experiences are always positive ones, from monitoring my Fedex pick-​ups to phone calls when deliveries arrive. Would highly recommend renting for personal use or if operating a small business.

Well, at first this company was okay. The lady i usually dealt with, Alicia, was very helpful. All of a sudden i stopped receiving statements for my unit. I don’t know about you, but i match my bills to my payments so i know what i am paying. If i don’t receive a bill, i don’t pay it. So then i got a letter in the mail saying I was delinquent in payment. which i NEVER am. I then spoke to Alicia and she was able to waive my late charge, understanding i never paid late before.
About a month later, today, I went to remove an item from my unit. It denied my code and asked me to go to the office. So, i parked my car went in. There was a lady I have never seen before (Alicia was out due to a personal matter). I explained my situation and she says I am delinquent in payment. I told her I have not received my statement yet, how can I be delinquent. She just says, as a courtesy we sent you an email noting payment was due. (AS A COURTESY!!!) Well, i have not received this «courtesy». I confirmed my email and she just gave me a lifeless stare. I said well i get paid tomorrow i will pay you I am having surgery tomorrow i need to take something out today. She says ok I will make a note that you will pay tomorrow. I thought ok thank you so i can get my stuff. She says NO.
How do you expect me to pay a bill i never receive!!! She was very unhelpful and unsympathetic. I will be cancelling my overpriced unit tomorrow.
Good luck to anyone else who uses these people.

we have been parking our RV in this facility for over 1 year. although they ask for alot of credentials to begin we understand they are trying to keep our vehicle safe.

Worst customer service in this store… We rented a truck which was defective. the ramp did not work and they did not lift a finger to help us or compensate us and they had no flexibility when we returned the truck late as a resulf of the defective ramp… the clerk at the store acted like a robot. The assistant manager had no power to help and the manager was MIA and not back until a few days