US Post Office

This place was slow, and the workers were quite unhelpful and rude. I came in to exchange a package and they brushed me off and wouldn’t listen to my question. I decided to screw it and left without fixing my problem and got stamps instead…

God, what a nightmare. A package was mailed using Priority mail from Portland, Ore. last Friday and received by this office. The mail carrier left an invoice for more money and when I arrived at the office to pay and pick up the parcel, they could not find the item I have been chasing the mail carrier for two days to track the package and finally she phoned and said it had been there at the office the entire time. Never again. They wonder why this should go private… hard to believe.

I think this place has great service they answered all my questions and was very nice. They gave me tips on how to save and different shipping options that includes tracking numbers! First class with tracking is way cheaper than priority shipping but does not include insurance but u can add insurance for $ 1.20! That’s how I do all my shopping for my Etsy shop! I don’t see why they have such bad reviews!

If I could give negative stars for this review, I totally would. WORST.CUSTOMER.SERVICE.EVER! You can tell these guys must really hate their job. I needed to change my mailing address and the guy throws the packet at me and yells, «Next customer please!» WTF. Rude, rude, rude. Every time I come here, I get shitty ass customer service.

RUDE RUDE RUDE!!! DO NOT ABIDE BY THEIR OWN POSTED HOURS!
The lobby of this post office used to be open 24 hours a day, which was great because I have a business P. O Box here, and I get off work late.
Due to «security issues,» they changed the lobby hours around mid-​2014 to being open until 9:00 pm Mon-​Fri, open ’til 6:00 pm on Saturdays, and closed altogether on Sundays. Hey, I get it, Kent ain’t what it used to be, we wanna keep everybody safe, cool beans.
What is NOT cool is that they are unable to adhere to their own posted hours! This past fall, after rearranging my Saturday so I could be sure to stop by the post office before the lobby was supposed to close at 6:00 pm so I could use the kiosk to mail a package, and arriving at 5:30 pm, I was dismayed to find the doors locked. So were the three other cars that rolled up shortly after me. My spouse was also in the car with me.
Unsure who I should provide feedback to about this (this not being the first time they had closed early), I sent a very polite e-​mail through the customer service section of the USPS website. The next day, I received an ANONYMOUS reply that said I was mistaken, that the doors had been open until 6:00 pm. Boy was I livid. I know damn well that they closed early that day, there were several witnesses to corroborate this, and so did this coward, who would not even provide me with their name. He/​she probably skipped out early and lied to cover their own behind.
I eventually cooled off and moved on… but lo and behold, yesterday. 01/​05/​2015, I stopped by, again with my spouse in the car, at 8:17 PM, and the doors were locked. So they were closed FORTY THREE MINUTES EARLY this time. The postmaster’s info is posted on the door. I’ve thought about calling to complain to him, but I am afraid there is probably a very good chance that he doesn’t give a damn either.
This time, as with the previous time, there were other people that pulled up and tried to go in as well. It was two men, both of whom had packages to mail.
It would be a huge pain to move my P.O. Box and tell all of my customers I am moving, but every time this crap happens I think about it more. It really burns me that they get hundreds of dollars from me every year, and will basically call me a liar if I call them out on not adhering to their posted hours. I really wish the U.S. would go the way of Germany and have a private company (DHL) handle their postal service. These government employees simply could not care less.
AVOID!!!

WORST. SERVICE. EVER. If I could give it 0 stars, I would! Every single time I come in, I promise myself it would be the last time. And then I give them the benefit of doubt. No. Never again. The service is horrible horrible horrible. Everyone Is So Abrupt and rude. They don’t care about you, don’t care about your needs, they don’t want to help you, they just want to make you pay as much as the can for shipping something, and get you the heck out of there. And its not only to you, if you listen how they treat the customers in front of you? The front ladies made the customer in front of me cry !! «You package isnt here, come back again, its being processed, Next!“even though it says it arrived 3 days ago. Omg. The front lady Ronnie?? AVOID HER. She is so rude, so unprofessional, and so should’ve been fired years ago. The higher people up, need to get involved ASAP. Thank God I moved, never coming back here.

HA! We called this post office to ask some questions about money orders and the woman answered the first question and then after the second one she rudely told us «You just need to come in and they will answer your questions.»
First off we were calling and asking before we took the time to drive down there because if we ended up not needing the money order then it would be a waste of everyone’s time. Secondly, is answering customer questions not part of her job? If not then why do they have the number that we called and why did she answer it? I could go on with a list of other things but I don’t want to waste my time, much like her apparently.
So after we were treated so rudely in a matter of minutes, I decided I was going to write a review and when I found this post office’s page it was already as low as it could be… go figure! It seems like they are doing something right…
I cannot believe some of the people that are employed by our United States Postal Service… and the higher ups seem not to care one bit. Good ol’ America. Trust me, the people who work for the USPS in today’s world would not get your mail to you no matter what like the ol’ Pony Express.
Keep setting your sights high and maintaining that one star… you definitely earned it.

Unfortunately I actually have to put a star, but this post office deserves zero. I took 8 packages — 6 first class and 2 Priority — to the counter. The clerk was rude, did not scan the packages and tossed them in the USPS basket. They were never scanned in and the 8 customers that were supposed to receive these items haven’t. I have had to refund out of my own pocket and now have 8 unhappy customers that will not be returning to my business. I will be taking my future business to another USPS or UPS altogether.

I am now 0 for 5 with packages being lost. I unfortunately order a lot of stuff online and will avoid the USPS like a plague unless I have no option to choose otherwise. The first time I had a box of checks that never made it to my hand and low and behold someone almost cleared out my bank account in 3 weeks. So I go to the Kent police and this post office what do they tell me to do? Buy a locked mail box. So I said F*** it and went out and bought the biggest and most well reviewed one I could find.
Few months later I had to order another package and this one arrived in my mail box! But wait upon grabbing the package I realize someone has torn it open and and the package is now empty! What does this post office say? Well it must of «fell» out during shipping should of had insurance on it. Yeah insurance on a $ 5 item. Next they deliver another package to the wrong house luckily this neighbor had the courtesy to walk the package over to me. I have also gotten numerous mail and packages for different addresses around my neighborhood. I now walk to the houses and personally deliver their goods to make sure they know that this post office has once again F***** up.
Lastly, on my last package I fought with the company not to ship via USPS but they assured me that it will arrive and they will even get a conformation on it! Sure enough I got confirmation that it was delivered! I run out check my mail box and nothing is there! I work from home also by the way so unless someone was crafty enough to come to my drive way some how break open my box with out me knowing about it in roughly 25 min from said delivery time till I checked my box then something else is going on.
What is going on here???

Yep… bad service! This hole in the wall w/​terrible service should just close it’s doors

Tom is a lazy, rude, impatient jerk. Avoid him if possible. The only time I got help with a package THEY LOST was when I called the internal affairs number. Skip the jerks and go straight to internal affairs if possible.

Every time I go into this place the wait line is long and it goes by very slow. So in order to not deal with the line or employees I decided to pay for my package label through the self help machine in the lobby. A week later I receive my package with a return to sender sticker since I apparently chose the wrong option, my envelope is considered small not large. A simple mistake, I went in there to get answers in order to not have this happen again. I had the lady explain it to me, and I tried explaining to her why I had been confused. Her co-​worker next to her decides to interrupt and talk down to me saying I must of not read the screen correctly and how she can go show me, implying I must be too dumb to do it my self. She was extremely rude and had an ugly attitude. I understand my problem must be annoying to her, but in the customer service world that is not how you talk to a customer. I told her I did not need her to show me, I’m the one being inconvenienced in this situation and the last thing I wanted to deal with was a rude employee. She called her supervisor and I gladly spoke with him. I let him know what happened, I informed him: «Just about every where I look online, your location is listed as 1 star, that is the rating your community is rating your business. The rude employee behind the counter is the face of your business and it does not reflect well on the supervisor». I work retail — customer service, even if you have a mean, screaming customer, you always remain composed and try to solve the customer’s problem, you are on the customer’s side and always on their team, making the customer happy is the goal in the end. What this post office gives is NOT customer service, have some pride in your work ethic. I never had this problem at UPS, I’m going to be looking into somewhere else to take my mail, it is just not worth the headache going in to this place. Leo is the supervisor I talked to, nice friendly guy, didn’t have much of a response for me except for «OK, I’ll talk to her». Did I believe him? Not really. He needs to grow a backbone and get that place under control, starting with his employees.

This location just should be avoided unless you are just dropping off mail outside. Every time I go here the automated machine broken and there is a line out the door. It’s dark and the customer service just stinks.

Every single time I have gone to this location I have had a bad experience. The customer service is A W F U L. One woman in particular is always rude to customers, and unfortunately I’ve seen her every time I’m there. During the holiday season she berated the last person in line (who had arrived at least 5 minutes before closing time) for not planning ahead and coming earlier in the day. During that same visit she refused to help a customer who bought stamps at the machine in the lobby, and the machine gave her the incorrect product. Whenever possible, I avoid going to this location, even though it is the closest one to my home.