Lowe’s Improvement Warehouse of Keller

Bob in the carpet department is awesome! He gives great attentive service and is well informed about his product. He is an asset to Lowes!

Everytime that I go there is nobody to help you and last time a lady on landscaping section she was very rude not saying the guy that is on appliances he is the worse… on customer service there are nice but the people on the floor is a joke

This Lowe’s store is great. Employees are always friendly and they helped us a great deal in selecting ceramic tile. Highly recommend!

The Lowe’s in Keller has to be one of my favorite places to shop!

We’ve always enjoyed great service at our Keller Lowe’s. I recently purchased a Scott’s Snap fertilizer spreader — you know, the one they advertise on TV with the fertilizer bags that simply lock on making fertilizing your lawn a «snap». Well, it didn’t work. When I locked the bag onto the spreader, the wheels locked up. I took it back to Lowe’s and exchanged it for a conventional broadcast spreader and a bag of Bonus-​S. No muss, no fuss. Lowe’s customer service even followed up. Very good!

Lowes Build and Grow
Keller, TX
Rating (5 Being the Best)
3.5
Overview
Most people know what Lowes is. But for those who don’t, Click Here. Lowes Hosts a «Build and Grow» session on select Saturdays’ throughout the year. Usually at least once a month, depending on your Lowes. They typically require registration before you come, or you will need to wait until the event is almost over and see if any no shows left supply for you and your kid. (Incidentally Home Depot does this type of thing too and there’s might be more frequent… but that’s another post. We usually do both!)
The kids get a free branded apron and goggles to keep. They are given a project to work on which includes wood and nails. This is their to take home as well. They are given, to borrow not keep, a miniature hammer their own size! Projects could be anything from a wooden car for NASCAR week or a picture frame for mothers day or a bird feeder for spring. When the child (and accompanying parent) has completed the project they will go to the attendant and pick up a badge which can be stuck on, ironed on, or sewed on to the apron.
It’s a great little event, something to do with the kids that is out of the house, but in doors (usually unless it’s nice outside, then they might put it outside). One my favorite parts of the even is the cost…
Cost
FREE! You don’t pay for the apron, googles, or even the craft.
It’s all part of the corporate advertising in an attempt to start building brand loyalty in kids at a young age. Market research now says that if you can build brand recognition at a young age, it translates into brand loyalty in older (buying) years. Hence: Toy Chevy or Toy Ford cars or trucks. Interesting.
Kids
This event is specifically for kids. It’s a wonderful free activity to give the kids something to look forward to and you a good reason to get out of the house.
Tips to enjoy it better…
Put it on your calendar. This way you won’t forget.
If you use an electronic calendar, like outlook or Google calender, and your local Lowe’s does it every «1^st Saturday» of the month. You would always have reminders by scheduling these events as recurring reminders without having to plug each out in manually.
On that note, if you use an ECalendar put the Build and Grow website, and local phone number and address of your local Lowe’s into the notes for that calendar event. This makes it easy to get to check what project is coming up, or call in bad whether to see if it’s still open.
See what the project is before you go. The website, click here, usually gives you the project ahead of time. My kids whole heartedly reject Sponge Bob. He may as well have leprosy to see my kids react to him. So we look at what’s being made ahead of time to see if the project includes themes, brands, or images that we’d rather avoid. We typically don’t go in October for that reason.
Perfectionists… Calm down! This is especially true for Dad’s with building, but could apply to a strong Type A Mom. This is your KIDS build and grow event. Don’t take over. Don’t be that parent building it for the kid, while the kid watches bored next to you, and you don’t even notice because you took over. Help them, don’t take over. Be patient.
Final Thoughts
This is a fun free event. These types of skills will help their hand eye coordination, ability to interpret and follow instructions, and complete a project or task. It will pay dividends into their developmental abilities for decades to come.
Darrell Wolfe

Great Lowe’s store! Employee help can be a little hit-​or-​miss, but generally VERY friendly and helpful!
Had to buy lots of lumber for a building project. A lady in the back helped me find the wood I needed, then helped me carry it to the cashier AND the car while my hands were full with other items.
Their system for purchasing online and picking up items in store is also pretty great. Returns are easy… especially now that they have their MyLowes Program (I would say Home Depot used to beat them at the returns-​game, since the HD system would hold info on your credit card and reciepts).

had to go here for a Nest… (which is the most awesome thermostat eva) and lets just say that the staff is young and not very experienced. I walked around the store for atleast 20 mins with hands full of water hoses. before I FINALLY asked someone for help… :(

I have been a big Lowes fan since Home Depot blew me off a few years back as I was trying to purchase the supplies for a major bathroom remodel… they could not be bothered… and I have been happy to make Lowes in Keller my Go-​To location for all things home improvement…
But today was so impressive in terms of customer service that I searched our Unilocal community, and sure enough… there is my Lowes in Keller…
So, new ceiling fan 85 percent through installation… and remote not working… rewired connectionst 4 times, took everything apart again, reassembled… scratched head… still nothing… changed codes in remote and transsponder… nope…unit dead and not working… took controller and frustration to Lowes and visited with Jesse in electrical explaining my dilemma…
Instead of being told what I might be doing wrong, or some other typical excuse to get me out of the store… he listened to my dilemma, then walked over to a new fan still in the box, opened the box, took out the parts that might causing me problems and handed them to me, sending me on my way with the request that I bring back what I didnt use to get the fan working… WOW!!!
So, I go home… fix the fan… and bring back the unused parts… while I am waiting for Jesse to return to fans section of store, head manager walks up and asks if maybe he can assist me, while cashiers contact Jesse to meet me in fans… I now have THREE Lowes employees acting like I am the most important person in that whole store!!! I was amazed!!!
So, the kicker to the story… we had left the clear outer wrapper on the battery before putting it in the remote… wow, my parents would be so proud they had spent all that money on engineering school!!!
In today’s world of crap service, and big box stores filled with clerks that just dont care, Lowes in Keller is ignoring the trend of bad service, and rocking the home improvement world…
THANKS LOWES!!! And STILL my GO-​TO Location for home improvement… Hmmmm…maybe I can think of a new project…

My husband and I just bought a house so have been to Lowe’s WAY too much recently. My only complaint about this location is that the employee’s NEVER ask if you need help… especially when you need it! All other aspects are good, however. They don’t hassle about returns without receipts and the customer service (other than the aforementioned issue) is great!

Great customer service at returns. I lost a receipt for something that had a rebate. I thought I was SOL, but then recalled Lowe’s has a record of my purchases, if I present the same credit card, which I did. I was able to get a «new» receipt by «returning» my items and «buying» them again on the spot. Thanks to this neat trick, and helpful service, I’m now able to claim my $ 15 rebate.

This Lowe’s is awesome. Very helpful employees and the lady workers love me.

So this past weekend, my garbage disposal died. While not exactly an emergency, I didn’t want it to get clogged with anything and prevent the dishwasher from doing its thing (now THAT would create an emergency situation!). So off I go to my local Lowe’s. While I’m perusing the disposals, a very nice man asks if I’ll be needing installation service. Now my husband is a pretty handy around the house, but I had a visual flash of my kitchen sink being out of order for most of Saturday (or longer) on this upcoming holiday weekend and not being able to go anywhere until this activity was completed, so when the guy mentioned installation, I immediately said YES!
I asked about the folks they use and he said they only use licensed contractors. So, OK. Anyway, the price to install the disposal was going to be $ 106 (trust me, a bargain compared to the reality of the visual flash). I paid for the installation along with the disposal when I checked out. A couple hours after the purchase, a plumber calls me and says he has time to do the work today if I’m available. YES! He said he would there between 2 and 4 and arrived at 2:30. By 3:00, he was finished and had made sure everything was working and that there were no leaks. Amazing!
While this turnaround time with the installation may have been quicker than usual, I was definitely one satisfied customer. And I have a working disposal. And the kitchen won’t be out of commission this weekend!
Now, what else is going to break around here…