Kwik Kar of Keller

Great service! Oil change and inspection in less than a half hour, comfortable waiting area, kind good looking staff. There is no down side!

I’ve been going here for 8 years. Always satisfied with the service! I also love the small play area in the back for the kids.

Kwik car always provides great service and goes into detail with what’s wrong with your vehicle. Highly recommended for oil changes and general service. I’ll be back!

So happy with this location! Kwik Kar of Keller is the best! The lady at the front desk is amazing and the mechanics are wonderful! They don’t try to rip you off and they always give me $ 4 off of my next oil change.

Only go here if you want stuff stolen out of your car, and them deny it even though it was just in there right before you got out!

I’ve continued to use Kwik Kar in Keller for oil changes and state inspections. Service is consistently prompt and courteous. My ’07 Expedition still runs like a top. ‘Nuff said.

Been coming to this one for years. Usually very happy. Went today and saw numerous cars pass me up to even get in for an inspection. Staff was not working or paying attention to order of cars. Went to a competitor. So sad Kwik Kar.

I will never be taking anything in to this place again, and the only reason I gave them one star is because my iPhone won’t let me post without one.
On August 16, 2013 I brought my BMW 325i in for an oil change. I didn’t have an appointment but they fit me in anyway and got me back on the road in no time…
About a month later my serpentine belt began making a whirling sound. I ignored the sound for a while, but finally brought the car back to Kwik Kar of Keller two weeks ago (early February 2014) to have them take a look at it. Alex (no idea if he’s a manager or owner or mechanic or what) popped the hood, and after about 7 seconds announced that I should «take it to the nearest car wash, clean it up and get rid of it.» He pointed out that my serpentine belt was soaked in oil, and then further explained (again after a 7 second inspection) that I had a massive leak up in the engine, and that it would cost more to repair than the car was worth (again, this is a BMW we are talking about).
Fortunately my father owns a body shop back home in Kentucky, and so not taking 7-​second Alex’s advice, I drove the car home this past weekend to get a second opinion. We popped the hood, started the car, and discovered oil pouring out from around the filter, down the engine and onto the serpentine belt. Kwik Kar of Keller had not only used my old filter (whiles charging me for a new one) but had stripped the old O-​ring sometime during the oil change, not allowing for a seal. I have been driving around since August with oil dripping out from beneath my filter, and I hadn’t noticed in my garage because of the underpinning!!! The car is supposed to hold 6.5 quarts, and mine barely had 4! Thank God I heard the oil-​soaked belt whirling or I might have burned up my engine!
I travel a lot with my work, and bring my cars in to be serviced all over the country, but I have never been to a less-​professional, uncaring, sloppy place of business as the Kwik Kar of Keller. Even after they had so badly fouled up my oil change, charging me for things they didn’t even do, they tell me to get rid of my car because of a problem it didn’t even have. It’s places like this that give mechanics and body shops such terrible reputations for taking advantage of people, and I don’t leave Unilocal reviews but I felt so strongly about this place that I felt it selfish not to make people aware.

I’ve been coming here for three years now just for my oil change. Each time I come in its so great that everyone knows who I am and they’re always so courteous. I know I should be changing my oil by myself but you know what, the service and convenience outweighs the price.

This review is primarily based upon my experience with one of the Managers. Oh, yeah, his name you ask? Lance. This was only my second time taking one of my work vehicles into Kwik Car. The first time, I dealt with the Owner, Tommy. Tommy, and his mother, were extremely nice, and offered me a discount, seeing as though I’m a local car dealer. (A dealer discount is the norm for car repair shops). I thought he and his mother were polite, and the experience was positive.
Now, the second visit, Tommy, nor his mother, were present on this particular day, so I was left to deal with Lance. Lance was a real prick, and here’s how my experience went:
Me: Yeah, I need a synthetic oil change on my Infiniti. Can you tell me what the «Dealer» rate is for this service?
Lance: {Perplexed look} Well, I’d have to ask Tommy.
Me: Ok, well, is he available?
Lance: {Still possessing that dumb look} Uhhh {long pause} Well, I’ll callem. {Another long pause} Welllll, I can giveyu a fahr dolluh discount.
Me: OK, that’s fine; thanks for calling and taking care of this for me. Oh, can you also make sure that the sales tax is taken off since I supplied my tax exemption form on my last visit?
Lance: {Overwhelmed look} Uhhh, well, I don’t have one on file from yuh, so today you {rolling eyes} will have to pay tax.
Me: {Thinking that its really not worth arguing with this idiot} Ok, well, would you like to see a copy of this form? (I generally carry this with me, just in case of circumstances like this.)
Lance: {Rolling eyes, again} TODAAAAAY, you pay tax! Next time, yuh dawnt.
Twenty minutes later, Lance comes in and asks, «Was that regular oil we’re putting in yahr Infeenitee? I informed this moron that for $ 81, I would appreciate it if they put Mobile 1 synthetic. I think he grasped this. I think…
I don’t have much tolerance for stupidity, but do understand that some folks just can’t help it. But what I do have a problem with is an indolent prick that refuses to do a little more paper work in order to satisfy the customer. With this being said, I compare Lance to fellow classmates in school that weren’t good at problem solving, or debates. Instead of working through the issue (s), they just yell, because they’re really not smart enough to resolve the situation at hand. In my opinion, this is Lance in a nutshell.
Odds on a return visit: It will never happen again!

Every time I go to one of these kwik kar places they’re always trying to sell me something, I should of learned my lesson previously and not come back. I figured I’d give a new (to me) location a chance only this time, again, I’m again told I ‘need this service’ on my vehicle for 80 – 100 $. If you notice, the techs don’t do the sales pitch it in front of other customers in the lobby they bring you to the vehicle and show you how ‘dirty’ ‘(insert random fluid) is’ and to ‘fix’ the ‘problem’ it is only ‘$$$’ and they make it sound like your car will never run again if you don’t get the service. What really ruined my experience was the Kwik Kar tech didn’t even put my oil filter back on correctly (too busy pitching me extras!) and my car has been leaking oil!!! I fixed this *HAND* tightening my filter, but seriously how incompetent is that? I don’t change the oil because I don’t know how, I change it because I don’t have a big enough garage. I will never use this place again.