CVS pharmacy

Horrible pharmacy drive through service. Slow slow slow. Anytime day or night. Unorganized.

I’ve been going to this store for 13 years. I could write volumes about my experience here. Most of the time, my experience is the same: park, go in, get what I need, pay too much, feel taken advantage of, then head out.
The reason for the 2 star is two fold: the pharmacy experience specifically, and the prices in the store.
The pharmacy:
— open 24 hours, convenient
— small operation physically
— huge volume of customers, I mean a dump truck load of customers around the clock
— small size + lots of customers = frustrating experience consistently
— pharmacy sitting area is old, uninviting, and seems like a second hand thought so tired old farts like me don’t have to stay. They could brighten this place up and make it less dank
— not opposed to busy staff, but the poor pharmacy people are run ragged. Hard working, always on the max speed setting, it is like a war zone about half the time as they run pell mell against the clock to get as much done as quickly as possible to get to the next customer
— the drive in. Oh the drive in. That window off to the side that always has some frazzled customer trying to get a transaction done as fast as possible and keep going with their lives. They need one full time member hired to work just the window instead of having the pharmacy staff multitask between the counter and the window
— most of the time the staff are great, but as you can expect, we had a full blown melt down that I believe deserves mention. Actually, we didn’t melt down, the pharmacist did. My wife came home shaking she was so upset. I can’t fully say I understand what happened, but it was about as simple as she went in to get a prescription, something she said set some employee off behind the counter, and he chewed her behind out so bad she left the store in tears. She said even the staff stopped and stared he was so angry and yelling so bad. It was so bad, my wife and I received a phone call the next day from the same guy who was quite humble and apologetic to both my wife and I. Even though I wasn’t there, he wanted to apologize to me. He essentially said he had no excuse, simply lost it, and knew he had messed up really bad. Can’t say I’ve been in many places where we have to wonder if the people are going to explode at us. I do give him credit for calling, but it left a really really really bad taste in our mouths.
— I believe the above happened because the staff work so hard, are pushed so hard, staffed poorly, and put in a physically small container to service a huge number of people. I understood this for a while, watching Keller grow the last 13 years. At some point, CVS needs to suck it up and double the size of the pharmacy, more staff, and allow it to operate at a much cooler temperature, so to speak.
— did I mention they are open 24 hours? That’s the good part and the reason I stay with them. I work odd hours, need the convenience. If they were open normal business hours, I would never step foot in this place again.
Prices:
— because of the pharmacy, I find myself standing in a small store realizing I need to pick up x, y, and z.
— I have to have a card to get discounts. I abhor the card system.
— I suspect CVS knows that people are captive audiences due to the pharmacy
— I believe they take advantage of their captive audience, appeal to convenience, and stick it to us price-​wise. They do NOT have to do this, but choose to do this. Here’s a couple of examples from today:
— The same exact bag of Blue Diamond Almonds at Kroger (not a cheap store) is $ 3 less at Kroger than at this place
— the same exact bag of starbucks coffee is $ 4 less at Albertsons. Yes I could make a separate stop, but choose to pay more because I’m tired and have 20 minutes to wait for a prescription.
well, you get the idea. I go ahead and pay the price difference just for the time savings, but find myself a bit frustrated every time. Yes I could go elsewhere, but YES CVS could charge more mainstream prices with local venders instead of sticking it to the captive audience who is tired and willing to pay a lot more. Frustrating to me.
Overall the store is clean and the staff friendly. Pharmacy understaffed, physically too small, and the prices are so far off the chart it hurts.

Went to urgent care late on a Saturday night and this was the closest 24 hour pharmacy. The wait was shorter than promised!

I fill all my families medications here and the customer service is always above and beyond any other CVS I have ever been to. Every time I go, there is one gentleman that is even more friendly than the already excellent staff. I don’t know his name but he always makes it a point to get our medications out fast and with a priority especially since he knows I have younger children in the house they fill for. He always makes it a point to call me by name and gives 110% service to me. This is the type of customer care I would want to have for my business. I would pay more just to have this service every time I go to a retail store. It’s that great! Thank you PHARMACY STAFF of CVS in Keller for making it easy to get the medications my family needs. Thank you!

Good place could use some work be more organized. Kinda dirty and dusty place just seems like employees should take care of the outside also. Nice employees they give me big discounts when there are none. Mainly place is just ok, I wouldn’t recommend it but if you need something from Cvs you can come here.

Need to drop my previous review by a star as this location no longer has a blood pressure machine. Even when they did, it was old, and not nearly as fancy as the one across the street at Tom Thumb… The kind that stores results and does several other tests (weight, vision, etc.)

The internet showed the pharmacy was 24 hours.
when the two workers there asked me what I needed they acted like I was there to rob them.
I asked about the pharmacy and they were cocky and rude.
pointed me in the direction of the one that actually has the 24 hour pharmacy.
cocky people.