Verizon

I have been a very long time Verizon customer, lived in 7 states in the past 6 years due to working for the Government. I love their service, love the carrier, love the coverage. What I don’t love is the horrible customer service I had at this store.
The first girl that asked me what she could help me with was amazing. Friendly, smiling, and you could tell she was excited to be at work.
I waited about 20 minutes to speak with a rep who assured me he had the Iphone 6s plus in stock finally. He had to buyout my edge agreement and upgrade like usual. I inquire about the Iphone upgrade every year program that they are doing now and got the response of «no man that’s Sprint not Verizon.» Another employee steps in at this point and informed him that they are doing it now, and he simply responded with «Why haven’t they trained me on this yet?» No biggie, I understand not being updated on information.
Here is where it get’s fun. Jose (I believe that’s his name) comes out with a regular Iphone 6 Plus. I asked him if that was the right phone, he assured me it was the new one. After he fumbles with the system for a while he said «It’s not ringing up right, let me grab my manager and i’ll be right back.» After about 10 minutes he comes back and let’s me know he doesn’t have any, but he wouldn’t have an issue with ordering me one that could be here within 2 weeks. I simply decline and inform him that I just want it reversed. He informs me that he can’t do that and I could call the 1800 number if I have an issue.
At this point I was in disbelief with what he said and told him I would like to speak to a manager. The manager (The guy with braces and a comb over) comes and states the exact same thing. I tell him that’s unacceptable and I should not have to wait on the phone to have this fixed. He tells me «We are human and make mistakes, there’s nothing we can do.» He gives me the district manager’s card and tells me if there’s any issues to call her.
I am still a very pro Verizon customer. I just can’t believe that a corporate store would allow this to happen. I understand the manager is young, but that level of customer service is just sorry. Hopefully this hit’s someone’s inbox that will actually do something.
Bottom line: Go to Wilsonville if you want good service. This place sucks.

The model of service delivery in this store is ridiculous. As many as 5 staff hanging around taking names while 3 work to meet with the customers. Worse, is the fact that each employee will give different responses based on what they know, which appears to be vague at best. Point of contact service is terrible, which seems reflective of the customer service practices of this company. If you can, avoid.

I had a horrible experience today with this people, less than a year ago I bought an iPhone charger from Verizon because the guy told me it had life time warranty so that’s why I bought it from them and he didn’t specify what damages it covered or not. Then the cable broke and some of the cables were out and it wasn’t charging my phone anymore so I went to exchange it and they made me wait for about 10 minutes and the first guy told me «noo it’s not life time warranty, it’s a year warranty» and I told him what I was told and showed him the cable and he just told me to wait then another guy came up to me and I showed him the cable and he said «it looks like if the cable was abused or closed in a drawer» and my boyfriend proceeded to explain to him what we were told and that it didn’t specify what damages it covered otherwise I would of just bought the charger from Apple, but the guy that sold it to me said it had lifetime warranty so that’s why I got it, and the guy repeated the same thing so I just said okay thanks and walked away because I was mad because the. Sold me the charger with lies and the guy was rude. I’m going to call corporate and do a complain on their costumer service and how they don’t specify what their warranty is and for how long. Never returning to this place. Avoid coming here!

Horrible experience morning of 07÷12÷15 with a manager at the Verizon store named «Angel». The rep We’d been working with «Michael» had to ask Angel for approval on what he was helping us with, 2 new contracts & phones. «Angel» walked over with «what’s the problem»? When we started telling him what we wanted to do he said 1 account could the other couldn’t. We said fine we’ll just wait & check some other carriers. To this he said «what’s with waving your hand, you’re so rude and nasty, I listened to you now you listen to me»! I said no thanks, I’m the customer here and you’re the rude one and we’re done. We left and switched to another carrier. Stay away!!!

Helpfulness while in the store is adequate. Not what I would call great by any stretch of the imagination. However, service declines dramatically after you purchase something there and are on your way. I needed help after leaving and was promptly told «we don’t do that, you will have to call Apple Service for help.» Seriously? Just spent over $ 900.00 there and they will not help you? Will be searching for another store to go to for future purchases and help.

Had the worst experience here, we where being helped by a man named Brent or Bret. We where trying to upgrade two of our phones from a note 3 to note 4 (Both eligible) because we had a bought a flip cover we didn’t have the original back for one of them. The rep got extremely mad that we didn’t have it. When I asked him if we could buy a new one he got very upset and stomped to the back to check, in the mean time my friend stayed inside as I went to look in our car to see if they where there. As I was looking my friend came outside practically in tears saying the guy yelled at him in front of everyone for us not having it and when we tried explained that we where told we didn’t need it, we got called a liar, the man belittled us and said derogatory comments. It was so bad customers left the building just to say how appalled they where and where going to talk to the manager.
Long story short we called to cancel and they gave use two new phones and a free back plate and advised us he would contact the manager.
If you need anything call Verizon instead of going into the store. I hope this guy gets fired because he obviously doesn’t like his job or the customers and I’m surprised this company would allow a someone like this to work there.

I don’t have any complaints about the customer service (yet) but yes, the monthly rates are bit damn high. I initially stopped in when I needed to replace my iPhone and get a new phone plan. I’d been searching all over the internet for the best carriers (rates, phone prices, etc.) and figured Verizon was probably the best.
Since my radio had been screaming non-​stop ‘family plan’ ads at me for months now I decided to check it out. The ads said for $ 150/​me (or something like that) you get 10GB of data to share. I thought – well hell. If I’m going to pay $ 75 for just one iPhone, why not just get everyone in the family one?
Verizon execs are laughing their asses off right now.
See, that price is ONLY for the phone plan. What they don’t tell you is that you HAVE to finance ANY phone that you get on that plan. Yes – American’s are financing goddamn phones these days. Unbelievable. Not only that, but you have to finance the phone at FULL FUCKING RETAIL. So those iphones that they offer for $ 100 outright with a new plan? That’s now a $ 650 phone with interest that you have to pay for in installments. Guess whose family members didn’t get iPhones?
I’d like to meet just one jackass who fell for this scam.
All of this aside, Target (in the same parking lot) offers that SAME iPhone 5c (with Verizon 2 year plan) for $ 30. So walk your ass across the street and pick up a $ 30 smart phone.

They are so friendly there and always willing to help! I have always received excellent service from this location. I bought a smart phone for my dad & he is not ‘tech savvy’ to say the least & he goes in there sometimes with questions about how to use his phone and they always are patient with him and explain it to him.

Waking into a store, you’d expect to be asked to be helped, but they just put you on a list, then stand around and do nothing. Then, our problem was that we switch a number from Verizon to AT&T and that cancelled it on verizon, so we go to sell it on craigslist and they can’t activate it because it never cancelled on Verizon. When we explained this to the representative, they looked like they had never done this before. This is ridiculous. Oh, and we left with our same problem.

Verizon is a very good cellular service. I’ve only ever had a few dropped calls in 6 years. Their national coverage is great! Their *228 roaming update feature is awesome. Able to update your coverage anytime.
***BUT***
Their (and I *QUOTE*) «Worry Free Guarantee» is crap. It used to be awesome, but not anymore. You used to be able to bring your new handset back in within 15 days if you don’t like it and exchange it. You still can, but they now charge a $ 35 restocking fee. Customer service at the Keizer store is totally awful. I forgot her name, but the manager was *SO* rude to my Mother and myself.
I have an LG EnV3 which shuts off at random and freezes up just about every day. Very undependable. I’m working on my *4^th* EnV3. I asked about getting a diff. handset. Nope, has to be the same one. They want me to steal an upgrade from another line on the account in order to get a diff. handset. Or they want me to purchase using their «certified like new» list. which they claim is discounted, but most of them are still over $ 100. They claim «they are not satisfied unless we are satisfied» .bull. I must say that cust. care/​tech support over the phone always seem to be very courteous. So, I only rated two stars because of how awful we were treated at the Keizer store by the manager herself.

Customer Service is OK at this location… as well as the decent speed at getting help. BUT (it needs to be a big «BUT») Verizon’s faults are aplenty: Horrible Customer Service once you have the phone. Horrible Monthly rates (too high). Horrible and harassing phone calls if you’re even a week late paying your bill. The good? Pretty consistent service throughout Oregon. I’ve also dealt with AT&T and they were worse. You just can’t win nowadays with national companies. Don’t even get me started in regards to Comcast!