Walgreens

Sadly, I was exceedingly disappointed with the walk-​in clinic here. I swung by on my way home from work on a Friday afternoon, desperate to see a Dr since I had a fever and killer sore throat and knew that it would be impossible to get in with my primary care Doc this late on a Friday.
I signed in at 3:30 and was prepared to wait. At 5:30 I was still sitting there. No one acknowledged that I was even there. In this entire time span, a total of ONE patient was called back, and she had informed me that she had been waiting since 1:45. This is just pitiful and disappointing since Walgreens promotes this clinic as a prompt service clinic that encourages walk-​ins. Hours of operation were clearly posted as open until 7. I left, unseen, and miserable with chills, to go to an urgent care place instead. I was the foolish one, thinking this was a good choice. Don’t waste your time!

This Walgreens is located very conveniently for me which is why I go here. The only issues I’ve had is with the drive-​thru pick up window. Sometimes I find myself waiting there for 25+ minutes without even an acknowledgement from someone saying they’ll be with me. This happened several times. So I just wait in line inside now.

Can I give this place zero stars? Worst customer service ever. Who has to wait 30 minutes to make a return? No one wanted to help, no one did anything but pretend I wasn’t there. I’ll find another 24 hour Walgreens. Id rather drive an extra mile or two out of my way then return here to horrible customer service.

Worst Clinic, extremely long wait times whether there are 10 or 2 people. They sit in the office without patients for long periods of time when they have several people waiting. It took 2 doctors to look at my arm for the results of my TB test while 4 others waited. I had no reaction. If you say anything to them at all they move much slower. I thought it be more convenient than my GP it was not at all. I can’t recommend that anyone come here unless they need snacks and soaps.

Worst pharmacy experience the past 2 times I’ve had to deal with them!
Will never in my life step foot into another Walgreens for a script!
Treated me like a piece of crap on the floor!
1 girl lied & said she had spoke to my doc over something so stupid! 4hrs later come to find out she never called them at all.
A different staff person just ok’d it & went ahead. Even she shook her head!
Never again!
Four hours!!!
I will always take my service to CVS 24 hr on Kingsland!!!
They know me, Meds always on time & they treat you with respect!

Advantage: Open ²⁴⁄₇
Disadvantage: They are extremely slow and lack knowledge.
I been with walgreens for years & I have never felt so unsatisfied with the pharmacy department and staff before.

This review is for the Management OR anyone thinking of visiting the so called «health care clinic». On July 21^st I went there seeking peace of mind or medical attention for an injury.
I called first to see if they were open and if I could be seen, I was told «yes» as long as I was there before 7:30 before they close. I was there at 7:10 and was told by «Shawn» the amateur non-​nurse practitioner the computers were scheduled to locked her out and that she could not see me. I am guessing your very lazy, non-​professional and rude nurse is also a liar. I am also guessing ready to go pack it in and make free money on company time. I spoke to Ms. Keon the next day who reluctantly gave me a first name only and told me she was a «floater».
I doubt her name is really Shawn, but YOU can look this up and not have this person employed by you and be a poor reflection of your store. My suggestion is if you need to visit a «health care» clinic you go somewhere, ANYWHERE but there!!!

Horrible service everytime they always take forever in the pharmacy. Mess up refills and they don’t verify insurance correctly

This pharmacy was a breath of fresh air to my day. My pharmacy, located in the Heights, lost my prescription. I needed the medication tomorrow, and this is the only location that could fill it. Drove 40 minutes in the rain, and the staff here promptly filled my prescription. Not only that, the store is clean and organized. Plus the pharmacist actually consulted with me without me even having to ask. Thank you!!!

This is my absolute favorite pharmacy in all of Houston. I’ve been a patron for over 10 years and nothing but excellent customer service and accuracy when it my medication. The staff is always helpful, and in every area including the regular store and the clinic. I like that when they tell me and ETA (estimated time of arrival) that they actually stick to it.

Pharmacy is never on time it seems. 10 minute wait is more like 45, my script was called in many hours ahead of time. Clearly need better time management and organization. Unfortunately I will be changing my prescription pickup location.

Very helpful staff at this location. However, I was looking for Twix Chocolate Santas and they were out. Sad Unilocaler.

This Walgreens is okay. Poor customer service, especially in the pharmacy. They are always understocked.

My review centers around this locations Take Care Clinic. Although the staff gets the job done, long wait times and «meetings» keep patients from being seen and causes the facility to be run slowly. Since this is the only TCC in the area, I think opening up both exam rooms, and having a full-​time check-​in nurse will help!

Came here to use the pharmacy, it was quick, easy and painless. The pharmacist was wonderful.

It is good to make sure that when you need some outs and ends for the home, that you check here. If you are a person that like discounted holiday candy, then definitely check here the day after a major holiday. If you need pictures manipulated in some fashion quickly, then definitely come here. If you want to pay ridiculous amounts of money for grab bag size of chips and other common items, then definitely come here. Depends on your need, this store can be a savior or a robber. You needs truly dictate those conditions.

Do not sent your photos to either of the Cinco/​Katy Wallgreens locations. They have never actually been able to fill an order on time. Either the printer is broken or the online order is lost. I don’t know why we keep trying.

Recently I found myself in a bind and had to use a 24 hour pharmacy. Was glad to find this one up and going only a few miles from my house. Stopped in and my prescription was ready in about 10 minutes, no issues. As it is not as close to my house as my original pharmacy, I will not make it my primary one, but I like that it is an option for any future after hours issues.

I have never had a problem with customer service at this Walgreens. If anything, the workers here are too helpful sometimes since they may ask me multiple times if I need helping finding anything. When I needed to take a new picture for my passport, they didn’t just take the pic, but helped me place it properly since it might be rejected otherwise.
The store is always clean and always open! I find their prices very reasonable, especially since I don’t need some gimmicky card to get them in exchange for tons of garbage mail and cold calls.
I especially like their pharmacy. We recently went here for medication for our dog (yes, it was a first for us) and the pharmacist said it was a pretty high dosage and that he would talk to our veterinarian about it (she had never prescribed this before).

The store was tidy, but the staff member I talked to spoke so little English it was a 3 minute conversation to find out if there was someplace else in the store that had gum, as I did not see the kind I wanted. I understand that he needs a job, but we don’t have blind people directing traffic. Point being one skill set for working in retail customer service should be speaking English.
Rated 2 stars for poor customer service. The lack of the product I was looking for was not taken into account.