The Golden Maid

I scheduled a cleaning with this company on Dec 7^th just prior to a major event that was scheduled in my home. After 5 calls to an unanswered phone line (and five voicemails left) to confirm the appointment, the did not show up or contact me at all to let me know that they would not be coming (no email, call, or system message). I took a day off of work, and had guests coming and this completely was unprofessional.
I finally was able to email someone through the online «contact us for a quote» page. The girl who responded an «account manager» told me the cleaners scheduled never «response» and that I should email her as their phone lines are «busy all day,» which I knew to mean they never answer their phones. After pressing her on re-​scheduling for a time prior to my event, she said she could only re-​schedule for Monday (after my event), which I could not do, since I had already taken Friday off of work. Now she will not return my emails and I cannot get the service re-​scheduled.
This whole business seems like a scam. They run deals on LivingSocial and Groupon and then fail to honor them. It is especially shady that they do not have a working phone system. It direct your to leave a voicemail that will be followed up, but never is.

Booked my deep cleaning a month in advance via their website using LivingSocial. Received confirmation email the day before for 8 am appointment. Called three times, left messages using different options that led me to the same recording. After 11:30, I called LivingSocial and gave me a refund because they also could not contact Golden Maid. Don’t waste your time and money.

DO NOT USE, DO NOT PURCHASE ANY GROUPON, LIVING SOCIAL, ETC. DEAL.
I don’t write these reviews often, but I have had the exact same experience as others who have reviewed prior to myself. And I wish to help warn anyone else who is thinking of using this company.
Unfortunately, I purchased my LivingSocial «deal» in June, and found no negative complaints online at that time.
WOW, I wish I had not purchased this deal. I am so disappointed in LivingSocial for doing business with this company.
At least some of you had been able to speak with someone via phone or email. Not so for me.
Here’s how it went down:
I attempted to contact the company multiple times over the last few months via phone and email.
I purchased a LivingSocial voucher for cleaning on 6÷23÷12 for «House Cleaning Up To 3,500 Square Feet» for $ 99. I called both the number listed on the Living Social voucher, and the number listed on their website (866−940−1119− which has been disconnected). I was never able to speak to anyone via phone, despite having left several voice messages.
Reluctantly, on 11÷10÷12 I scheduled an appointment online via their website, which was very difficult to do as they had such limited availability. I had to schedule for than a month out– 12÷14÷12. I paid the mandatory $ 8.17 taxes at the time of booking online. Over the last few weeks, I have received multiple emails from the company confirming my appointment date and time of 12÷14÷12 from 12p-​4p– all generic and automated I’m sure.
Today, 12÷14÷12, I took the day off of work to stay home for the house cleaning– lost revenue of approximately $ 500. As of 3pm, I have not received any phone calls or emails from the company to let me know of a change in plans, and no one has come to my house for the cleaning. I have called their phone number multiple times today, always being directed to leave a voice message and unable to speak to anyone. And no one has returned my voice message either.
Obviously, this company has no intentions of honoring the contract between us. I have requested a refund from the company for the $ 8.17 I paid via their website, and a refund from LivingSocial for the original fee.
If I do not receive communication and/​or my refunds in a timely manner, I will be filing complaints with the Better Business Bureau and seeking assistance from other avenues as well.
Such a RIP-​OFF!

WARNING: DO NOT USE THEM!!! This company is the WORST «cleaning» service EVER!!! They should be charged with deceptive trade practices and put out of business! I tried them out using a LivingSocial voucher for a «Deep Cleaning.» I booked my cleaning online through their website. The day of my scheduled cleaing, I received an email from Lorena Iglesias stating the the cleaning crew was not available and I needed to reschedule the appointment through their website. I reply to her email and don’t receive a response until days later telling me that I needed to book through their website and can’t do so through her (Lorena) despite her title as «Customer Service Specialist.» Needless to say, I was a little perturbed but I rebooked the appointment online. To my surprise, I was charged again but was told by Lorena that I would be able to get my refund after I booked the appointment. So, on the day of the new appointment, I received another email from Lorena Iglesias telling me that there was yet another issue with the cleaning crew and to rebook– this time, she offers a «free cleaning.» I tell her I’m still due a refund from the previous booking but she assures me that she would refund my credit card the amount for the service. Considering they again waited until it was THE DAY OF my scheduled cleaning to notify me of the problem, I was more than just perturbed, I was annoyed. But, in good faith, I booked yet another appointment online and paid for another cleaning. So, the third time must’ve been the charm because the crew finally showed up to my house. I asked if they were there for the free basic cleaning, whereupon I presented the email from Lorena Iglesias offering that service; however, the crew manager said they were there to complete the «Deep Cleaning” — which she stated would take anywhere from «3 or 4 hours» after inspecting my home. Before they started, the crew manager asked me for my LivingSocial voucher and immediately scanned it for redemption; then, they began their work. To my shock and dismay, they finished in half the time (about an hour and a half) and did the most shoddy job ever. Mind you, by many standards, my house is pretty clean (friends and neighbors comment on how my home always looks like a «model home») but I mean to tell you there were so many things that they didn’t bother to touch, it ticks me off just thinking about it: my rugs weren’t vacuumed, some areas were dusted while other areas weren’t, some of the hardwood/​tile floors were mopped and other rooms not, none of the baseboards were cleaned, the blinds weren’t dusted, etc. etc. I complained that this was a «Basic cleaning” — best case– and not really even that so I should’t have been charged for my LivingSocial Deep Cleaning voucher but she insisted I take it up with «management» and left. Of course I met her challenge and immediately emailed Lorena to voice my concerns. Needless to say, she never responded to my 3 additional email attempts; so, I called their number and reached a young lady by the name of «Yasmine.» I told her about what happened and asked to speak with the scheduling manager. She told me that was Lorena– I laughed and said, «Of course it is.» I asked to speak with Lorena and, after having been placed on hold for 10 minutes, I was told she was «not available» but that I could «reschedule the appointment online.» I figured the ONLY way to get someone out to the house was to book another appointment (as the LivingSocial deal) and this time I onl paid the «tax.» Again, I got an email confirmation and again I received an email from Lorena Iglesias on the day of the cleaning telling me that there was a «death in the family» of one of the cleaning crew’s members. Absolutely ridiculous and laughable… So, yet another series of emails goes out to Lorena and, you guessed it, no reply. I’m beginning to think there is no «Lorena» and just some automated response system that randomly selects excuses and sends the emails to paying customers who have «booked» an appointment. Then, two days later, I receive a generic email from The Golden Maids «thanking» me for my recent cleaning and asking me to leave feedback regarding my experience– the cleaning that NEVER occurred on the day it was supposed to due to a «death.» If there was a NEGATIVE STAR option, you bet I’d be giving it to this company. Absulutely, hands-​down, the most unprofessional, unethical, unscrupulous, theiving bunch of low-​lifes must run this operation.

DO NOT USE THIS PLACE. Horrible customer service. Lorena email me the day before my scheduled cleaning and ask me to reschedule due to a death in the family. I went online and the next available appointment is 1 month after. I try to email and call her to see if there was anything earlier from what the website was giving me. No response. No emails. No return call. I left her a total of 4 messages and 3 emails. I kept calling them and I have yet to receive any response from Lorena or anyone else at Golden Maid. Living social needs to screen their vendors before offering their services to consumers. This is ridculous.

Hey John T. My experience was almost identical to yours! I had also purchased the Living Social Deep Clean looking forward to getting a detailed cleaning. Was I ever in for a surprise. Two people showed up and their cleaning methods were very much as you described. After an hour and 15 minutes they told me they were finished. No way could they perform and clean everything on their check list in that length of time. (The voucher indicates that there is no time limitation for a deep cleaning.) After a quick spot check, I found that the toilette’s in the main bath and powder room had not been touched, the soap scum on the tiled shower wall was still visible, the shower glass door was still covered with water spots, granite in the kitchen was not touched, and the rest of the cleaning experience was EXACTLY like yours. I was very disappointed and would NEVER wish this experience on anyone.

So I am giving this business 1 star for reasons that will become very obvious. First off, we got a deal through Living Social which normally costs $ 200 to have our house «DEEP CLEANED». The appointment making went fine and they showed up even a half hr early. Great! But that was the end of positive experience.
The Golden Maid basically provided a VERY GENERIC cleaning which, in of itself, wasn’t even good. I don’t want to sound too nit-​picky but I must detail things out in order to provide a better sense of their quality of work. You can weigh and measure this against your own sense of cleanliness.
So there are spiders in a corner of my kitchen that still answer to the same names which lets me know they were not disturbed too much (I’m sure they are happy especially with the rent-​free living!). :) My oven grates were greasy and dirty and placed between the fridge and cabinets and left there after the oven was cleaned. The oven wasn’t cleaned very well, and when I removed the grates from beside the fridge, they had dust balls stuck to the greasy areas… nice. My kitchen sink was left spotty and unwiped. A mantel with picture frames was so poorly dusted that large bits of debris like old rolled up garbage receipts and pieces of dirt etc… were still untouched. Remember this IS A DEEP CLEANING. The rooms were vacuumed in a V-​pattern with a VERY WEAK vacuum (ie; so maybe half the floors were ACTUALLY vacuumed by the weak air sucker). Also, there were SEVERAL small pieces of furniture or baby items (like a tiny napper) that never got moved (it might have weighed 4 lbs and was on carpet and had skids for easy gliding). Essentially, after vacuuming, there were lots of obvious things on the carpet that anyone could EASILY see. If you gave even the tiniest CR&P, you’d walk around and at least pick those pieces up. The wood floors were similarly vacuumed and followed up by mopping. The mopping was interesting! Liquid was POURED onto the floor (I generally wouldn’t recommend that) and then lightly mopped while the other lady walked around with something on her shoes which I guess was considered mopping. At no point did the mop or vacuum come near to the underside of ANY furniture. The website states that the legs of furniture will be dusted/​cleaned. Our dirty kitchen mats were put on top of our clean kitchen chairs and never cleaned. Subsequenlty, they were not returned or replaced. The same goes for all our bathroom mats and garbages. They were supposed to clean the baseboards of the whole house (according to website) and they NEVER TOUCHED them even after we ASKED them to ensure they were done. Again, spiders and cobwebs all over the baseboards in the house continue to exist. They didn’t vacuum the stairs. The bathroom mirrors were still dirty. I could go on and on here…
The Golden Maid’s website has a 50 point checklist that they are supposed to have with them to perform a final walk thorugh with the customers. This never happened and I’m sure it’s because they wanted to leave ASAP. One lady finished up and sat in the car for 20 minutes while the other one continued to do her stuff. Then her version of a final walk through was to stand at the doorway on the other side of the wet hallway floor and yell out if everything was okay. Meanwhile we’re not ready for them to have finished a «DEEP CLEANING» after less than 3 hrs of cleaning (only 2 of them). We ran around the house and quickly looked but thought the few things we could see were fixable by US later. Only after they left did we have time to do a thorough review of the house and all these issues arose.
But it gets better! I called customer service to complain and ask them to rectify it by having someone come out and finish the job. I got a call back with a WRONG number. I then called again and left a message, to which they didn’t reply. THen I called again and got a hold of someone which took down a laundry list of my grievances and promised I’d hear back soon. I never heard from them again. I left several more messages in the meantime.
Basically, the stuff we wanted cleaned isn’t done. I have no idea how this represents a deep cleaning when my wife and I do as much as they did (except the oven) and it takes us 5 – 6 hrs. And believe me, we’re not neat freaks. My entire annoyance here is that the website says you get all these things cleaned but we NEVER DID. The attention to detail is/​was attrocious. The follow up customer service was equally horrible! I called them at least 6 times and spoke to someone ONCE.
DO NOT WASTE YOUR MONEY with the GOLDEN MAID… there’s got to be a recommendation our there that a neighbor can give you that will be much more well worth your money.