TCPA Cinco Ranch

The wait time for the doctor is terrible, but the staff is wonderful. After waiting over an hour in the front lobby (on more than one occasion) the nurses always make up for it during the visit. They are compassionate, great with my kids and very apologetic for the long wait time. The charge nurse even came to speak with me one time, thanked me for waiting and brought my kids a snack. The staff goes above and beyond and shows genuine interest in my children. The nurses are why we keep coming back!

We were patients there for 6 years! The ONLY reason we stuck it out was in order for my 3 kids to be seen by Dr. Haney about whom I have NOTHING bad to say, she is phenomenal! It makes me so sad to have to leave the practice all because the administration and scheduling is horrible. Every visit (whether well-​child, newborn or sick) we waited no less than 1 hour and it’s all one big open room where my often times healthy kids would wait along side kids with the flu coughing all over us. A lot of times we couldn’t even get in to see our preferred doctor. Overall just a frustrating experience to come in. The only other exception is that the nurses are very kind and very helpful over the phone.

We just moved to Katy. My kids are 4 and 1, and have been 3 times to this TCPA office in three weeks, twice for ear infections, and once for a well check. All three times, we waited for over an hour in the main waiting room, and then another half hour to hour in the exam room. The doctors have been nice, but hurried. These are kids! To get an appointment, you have to stay on hold for 20 to 30 minutes, or drive over, as I did today. If it had happened once, I wouldn’t be on here, but three times in three weeks! I will continue to go there only until I find someone else, but I fear that all the offices around here are just large and corporate. What a shame. Convenient location, kind doctors and nurses, horrible scheduling.