Simple Air Solutions

My AC one day decided to stop blowing cold air… This company was sent to our house by our home insurance company. The problem was diagnosed as low on freon, so he performed a leak test and didn’t find a leak. Then…
1.) The tech first lied to me and said my 1.5ton unit could hold 15lb of freon (later I saw the factory charge settings was 90oz = 5lb 10oz.) He then proceeded to trick me into buying a total of 13lb from him. At $ 75 a pound, the total cost my bill was ~$ 1200, just to pump up a small 1.5 ton condensing unit with freon that otherwise was running fine?
2.) After a few weeks, the AC stopped blowing cold air again which means the freon had leaked out… even though they said there was no leak…
3.) To add insult to injury, the tech didn’t even bother to remove the ceiling cover to inspect the evaporator but simply told the insurance company that my system was ductless or not. Since my insurance company doesn’t cover ductless units, I unscrewed the cover to check for myself just what type of system I had, only to find that it actually was a central unit with ducts! We then had to go back to the home insurance to convince them that we had central AC and that the tech just did not bother to remove the cover and check for himself. More hours wasted…
Outwardly, the tech appeared nice and honest, but wow… I stepped into the biggest scam that I ever did in my life. After spending a lot of time arguing with this company, they only offered a measley $ 100 refund… a $ 100 that we never saw come in the mail. Will never deal with this company again.

With a similar tone of the narrative above. SAS sent Alex out on a warranty claim from my home owners insurance. My AC condenser fan was not working. Alex came and spent about 10 minutes inspecting. The inspection consisted of a visual check of the outside unit and him checking the air temps of the vents in the house. The fan stops running after about 20 minutes of usage. Alex leaves before the fan stops and said there is nothing he could do but he «believes» me and the unit need to be replaced and that’s what he will report to the insurance company. After some non action I followed up with SAS Amanda (front desk) tells me that he indeed reported that the unit needed replacing. With a lot more back and forth the insurance company tells me that the technician (Alex) reported that the AC unit was working properly and no further action was required. I don’t understand the lack of honesty and transparency.
Anyways find your AC and electrical needs elsewhere

did not come on the agreed date, I’ve been calling this company who hung up on me don;t waste your time with this company .the office manager was very rude she reached new heights in rudeness and dismissiveness this is one of the worst customer service experiences I have ever had

We have been dealing with this company for the past 2 weeks and it has been a nightmare. They were dispatched as part of a home warranty plan because the electrical outlets in our kitchen stopped functioning, which also meant that our dishwasher was not working. The initial serviceman was pleasant and told us that he would need to go back to the company to check on how best to get the dishwasher moved so that the problem could be fixed, and that he would be in touch soon. That is where the positive experience stopped. We didn’t hear back for several days and so called the company. We called no less than 15 times over a period of a week and left multiple messages, none of which were returned. Then, when I finally reached a customer service representative, she reached new heights in rudeness and dismissiveness.
A couple of examples. She conveyed to me immediately that this «wasn’t their issue,» and said that they were waiting to hear back from the warranty company who would then instruct them how to resolve it. While she concurred that it would ultimately be their company that would fix the problem, she was insistent that it wasn’t her job to «check up» with the warranty company to get timeframes and that we would just have to wait it out. When I tried to further explain our dilemma of no power in our kitchen and reasons that we really wanted the problem to be corrected as soon as possible, she became more antagonistic. For instance, when I said that I thought that the warranty company needed to be called again since it had been over a week, she replied, «Are you asking me or are you telling me? Because I want to make sure that you are asking and not telling me to do something.» I could see that I was making no progress and so the conversation quickly ended, without her agreeing to help me further with the issue, and I got the name of her manager, who she said would call me back that day. He did not, and I have since called the company back several times to no avail (goes straight to machine).
We are now trying to go through the warranty company to get this issue resolved, while we have no functioning outlets in our kitchen, but this is one of the worst customer service experiences I have ever had.

Alex is amazing in doing what he does. He is honest and thorough and a deligient hard worker. Our heater was not working and Alex made sure to come early to give him enough time to be thorough in checking the system carefully. He is definitely my guy for Heating and A/​C. He has lots of experience and communicates super well and is very reliable. Defintely highly recommended. Sincerely, thank you very much.

Thorough, honest and hard-​working! These folks came in well after hours to help us when it was freezing cold and our furnace was out. Two little boys would’ve been miserable all night long otherwise! The first service company we called completely missed the burned circuit board. Finally we found Alex and his firm, they dealt with the home warranty folks and got the problem fixed right away.