Mason Road Lawn Equipment

Brought in a trimmer/​edger where I tried to repair the fuel lines after they cracked. It was a trimmer that I bought in one of the big box home centers. The gentleman at the counter explained to me that they no longer serviced a few of these brands due to the difficulty for them to obtain parts from their distributor in a timely fashion. I thought I was on my way.
Instead the gentleman and another employee started taking the unit apart and ran the fuel lines correctly and connected the parts that I couldn’t get to in the fuel tank. Within 10 minutes, I was back in business for a fraction of what I thought I’d pay. They also showed me a replacement trimmer for when my unit ultimately fails. There is no doubt in my mind that when that day comes, I will come directly back and buy it from them. FANTASTIC customer service. A shop that really wanted to just help me.

Great people and service. Rick helped me on a valve seat issue with a Robin head. Very knowledgeable and I would highly recommend them!

Bought a carb rebuild kit for my mower when it got clogged. I had to go back for the proper gaskets, since they didn’t sell me the proper kit. While I was there, I asked about how the needle seat should be installed. They looked and told me that my carb was ruined because the gas had corroded the port where the seat is and that I would need to buy another carb from them. That didn’t sound right to me since it’s not an old mower, so I asked someone else that had experience. He showed me how to install the seat. I was able to fix the carb with the parts I had and now it works fine. I basically feel I was lied to and almost taken advantage of. I will not be a customer of Mason Road Lawn Equipment again.

Awesome customer service! Speak with the owner. He knows his stuff and is very helpful. I found a carburetor here that I could not even find online. There prices are decent and carry good equipment. The place is behind the buildings on Mason. I will definitely be back.

I took my mower in over 10 times. Half the time they repaired it. The other half they did not. When I spoke to Rick about this he was not interested. I was taken back that a company who worked on my mower did not care if it was fixed or not.
So I decided to take it to another place w/​a reputable name and they were worse.
So I am trying the Mason Rd repair service again when I need them.

I thought my mower was dead and I was out $ 300. I brought it in and they made no guarantees but said they’d do their best-​a nice honest approach that I appreciated. 24 hours later, my lawnmower is working like new and for a TOTAL of $ 20. I couldn’t recommend this place or praise the staff any more. Integrity. Professionalism. Outstanding.

This is one of if not the very best business I have ever dealt with! I have been getting advice, parts, and service from these folks for the last 12+ years. There is no business that is more helpful or honest One time I needed to fix my mower and the owner here told me exactly what the problem was and how I could fix it myself. Next time I was in I paid then $ 20 extra just for the excellent advice and honesty. I refer all my friends with mower or small engine issues to these folks! Their location is a little hard to find because they are behind the strip center on the west side of Mason. But it is well worth the effort.

Repaired string for free after going through two pull strings. Nice people.