Cinco Ranch Pediatrics

Well established pediatric practice with excellent providers. All providers give attention to each patient and parent.
I’m not discounting the negative reviews because it is their experience but feel emotions may have exaggerated responses. I’ve been at this practice for 6 years, seen nearly all the providers due to a sick child and feel confident with their decision making process. I think it is important to be your child’s advocate though. A medical provider is not your child’s parent and they are not perfect so if you don’t obtain what you need, speak up. If your child is ill and you don’t feel something is addressed, say so.
Regardless, I’m sad to hear the practice is closing but most of us are following the provider to a new location. Best wishes to Dr Lentsch.

If I could give 0 stars, I would!
I have taken my granddaughter here for numerous sick-​visits when her mother and father were at work. During all of my visits, I personally had alarm bells going off for numerous reasons: 1.) Huge lack of personal care… different doctors saw her each time and they always acted as if they had never seen her before when she’d been going there since birth. And they obviously were too busy to read her file before entering the exam room which was glaringly obvious to me. 2.) Very rude front desk staff. Just rude, short, and abrupt. I always felt uncomfortable there, but chalked it up to, well, I’m just the Grandmother. 3.) Money, Money, Money. It was glaringly obvious to me that MONEY is the priority there. Being the Grandmother, on a sick visit, I asked if they could bill my daughter for the sick visit. My daughter and her husband are professionals with insurance. They’ve been going there for a year and a half. Well you’d think I had just announced I had a bomb. The answer was a sharply barked, «NO! Payment is at time of service!» 4.) On another visit, when speaking to the doctor I asked a question 3 separate times before I finally got an answer. It was a direct medical question, that was flat out ignored. So I kept asking the same question in different ways and she would talk on and on but never answer the darn question… Just annoying.
I encouraged my daughter to find another Doctor, preferably one closer to the house. When the baby got sick again, they did try a different doctor, closer to the house. Unfortunately, The wait time was too long and with professionals that is a difficult issue to get past, so they kept their regularly scheduled well-​baby exam for her immunizations with Cinco Ranch Pediatrics. The appointment was confirmed by phone and When she arrived for the appointment, she was treated rudely and looked at strangely. Confused, she waited for almost 30 minutes before they came out and loudly and rudely informed her that she was no longer welcome at the practice as the baby had seen a different doctor outside of the practice. At my daughter’s complete and utter shock, while her mouth was still hanging open, they asked her to leave… like a criminal. My daughter is a teacher, a good person with not a confrontational bone in her body. She was utterly embarrassed and humiliated. First of all this «policy» is very strange, not to mention, utterly lacking in ethics! Second, if that was their policy, why confirm the appointment and then embarrass her in front of a waiting room of people? These doctors and staff are utterly lacking in common decency and have no ethics whatsoever to deny a child her on-​schedule immunizations! I’m sure there are laws about this!
I may be just the Grandma, but I’ve been around the block with Doctors offices long enough to know a good practice when I see one and this IS NOT a good One! I highly recommend people NOT use Cinco Ranch Pediatrics. They do not have the children’s best interest at heart and after all, is that not what it is all about?

Total joke. Different doctor every time. Each has their own opinion and «guidance» that contradicts the others. Followed one doctors advice and was ridiculed by another. They send you to the hospital for labs. One of them acts like she is the only educated human being on Earth. These doctors need to get on the same page when giving out medical advice and on a more professional level when discussing issues with parents. We are not beneath you.

I have filed a complaint with the Texas Medical Board in regards to this situation: Trevor Kent began showing signs of illness Sunday (Oct. 25, 2015) due to his fever he stayed home from school Monday (Oct. 26, 2015). He was still very ill Monday afternoon so I (his mother) made him an appointment with the doctor for Tuesday (Oct. 27, 2015). The doctor did a strep test which came back negative. At this point a lymph node in his neck was very swollen, his fever still high, and he began spitting instead of swallowing because his tonsils were so swollen. He began getting very dehydrated but could not swallow any fluids. I was very concerned and called the doctor back for more medical advise. Doctor called me back at the end of the day and suggested I make an appointment with an ENT. It was too late in the day for me to call so I waited until Wednesday (Oct. 28, 2015) to call the ENT. The ENT office didn’t have an opening for that same day. So I called Cinco Ranch Pediatrics again, to ask them to advocate for my very sick child, and call the ENT’s office on behalf of Trevor and request a same day appointment on their professional recommendation. They reluctantly did as I asked, and got me a work-​in appointment. I got to the ENT office and waited for over an hour in an extremely crowded waiting room full of senior citizens. My son was so sick he kept pleading to go home. I asked the front desk when we would be seen and she could not guarantee we would be seen at all. I asked them to remove me from the list because I was going to take him to the ER. The ER doctor did several tests, but could not determine what we were treating. The ER doctor admitted Trevor to the hospital that same evening. When we got to the hospital they determined Trevor had mono. He was discharged late Thursday evening (Oct. 29, 2015). Friday morning I received a letter stating Dr. Lentsch was terminating care for all 3 of my children (all have been under her care since infancy — Trevor has been her patient for 10 years) and she included their records. One record did not belong to my child, but someone else’s child which violates HIPPA. When I received the letter I asked the reason for firing my children as patients, and she said it was because I disregarded her medical advise and left the ENT appointment (which wasn’t an appointment) to take him to the ER. This is completely unprofessional and goes against the oath she took when she became a doctor.

Hands down best pediatrics office ever! Every doctor we’ve had had been fabulous! The office is well kept, has a friendly, courteous and knowledgeable staff, and fantastic pediatricians. They have very short waits (never more than 5−10min). They’re also great for week day sick appointments. They got us in within an hour of my call! I love this office and highly recommend them to all of my friends with kids!