Social Security Administration

I went between 12 – 1 and it wasn’t busy at all. Clean place, plenty of parking and the security guy was very kind and helpful.
My suggestion is, is that when you walk in and check in on the kiosk it asks you if you are deaf or hard of hearing I am not deaf but I do have trouble hearing, so that is what I pressed… even though it asks that question There’s really nothing they do to help the deaf. There is a screen that shows your number but then a speaker calls it out and says what window. I couldn’t understand it. So I think it would be very helpful for the deaf and heard of hearing if the screen showed what number and what window to go to.
Not everyone hears well.
But I do have to say, that when I told the security guy that I have trouble hearing and I may not hear my number and window, he wrote down my number and said that he will listen for me. Though, he was helping someone else I went to him and said I think my number was called but I don’t know what window. He immediately went to each window and asked if they called my number. He was polite!

Fast and easy! I went in around 2:00pm, the guard was nice and friendly — he even mentioned that I came at a good time. Sat around for 30 minutes before my number was called. My sole purpose of going there was to get a name change. Having all your necessary documents is key — and I also recommend filling out your SS card application online then printing it before you get there. There were about 8 – 9 windows open out of 17 and about 20 – 25 people sitting there before I was helped. The name change process took less than 10 minutes!
Parking is convenient. I parked on the street directly across from the building. There’s a 2 hour limit but I was there for 45 min. There was a couple next to me that was there at 12:30 and only got called at 2:30 (same time as me) but I think they were there with benefit questions/​concerns. It’s all categorized by need. Good luck!

I went in to have my name changed on my social security card. First of all, it was an easy and convenient location. I was able to park along the front side of the building.
Upon entering I couldn’t help but notice how clean and open it was. I was greeted by the security at the front, a friendly face. You pull a number, so you don’t have to stand in a line to be helped. This office is very spacious and has plenty of seating.
My number was called and the process was very easy and fast. The receptionist was kind and quick. I was surprised I was in and out of there between 5 – 10 minutes.
I would suggest doing your research and make sure you have all the proper documentation. I went online prior to going to make sure I went in prepared. Overall, I had a good experience in this office. I have no complaints.

Tip: try to avoid days following federal holidays; (… hella-​wait!
Arrived around 1000 … parking lot full with sporadic spaces (bad sign but only day off to do this crap).
Walk through door … answer questions at kiosk to immediate left … take your tix with ur # … super nice guard will then go through your purse and ask if you have any weapons such as a scissors or knife (you will have his greeting memorized by the time you leave because you will have heard it more than a million times as he greets everyone with that same greeting). He will then ask you your purpose and do a verbal survey of your documents (saves you time just in case you don’t have your act together) … take a seat and be prepared to wait … listen carefully for your #; your # will also flash at the bottom of the TV screen … proceed to appropriate window with your paperwork …
The wait took an hour but the process took 5 minutes … not bad
There are restrooms at the front of the room behind the TV

Workers here are snobs.

Pros
–Nice newer building
–Nice knowledgeable security guard
–Nice staff
–Parking
–AC!!!
–Good check in/​ticket system
–very Tidy
Cons
–Waiting will always be one but come at 8am and be seen quickly by people who aren’t as angry because they haven’t had to put up with stupid people all day
Honestly I was one of the first seen. Was in and out in ten minutes. No problems for name change and new ssc. Got here at 8 left at 840. I was helped by a guy I believe was Asian. He was nice. Easy peezy, you know the rest…

I would say that the experience at this location is pretty good. This location is located in Kapolei. There is parking in the front and next to the building which is good because in contrast to probably the main location in town, you do not have to go and fight for parking or even have to worry about paying for parking. Anyways, when you come in you have to check-​in into their little electronic kiosk thing which is pretty good because it makes things a little bit more convenient. After checking in you will have to wait. There are a bunch of chairs which they have people wait until their number is called which you get after checking into the electronic kiosk. Depending on what time and day you go, it will be a short/​moderate/​long wait. They close pretty early, like around 3PM I think. The staff and customer service is pretty good. I had to come in with my mom one time to help her with her stuff. They even have a couple of computers and will aid you through the process of applying and signing up for social security, medicare, etc. But before you come make sure you have some time in your hands because you never know how long you will wait. They do have a TV screen monitor up but they only have slides of information about social security and stuff up. They should play a movie or just stream TV or something haha.

Like any other state and/​or federal building, make sure you have ALL the documents you need. Do this in advance. Check online, do your research, call the office, get a second opinion– just make sure you have all documents needed to get whatever it is you need DONE. I stress this because I saw several people in the span of 20 minutes get turned down after they’d been waiting a while for their number to be called because they didn’t have all the needed docs.
so, I did. I brought in *everything just in case.
I went in for my name change. Unlike some people who wait til they get married to change their last name… at 29, I’d waited too long to take my mother’s last name and ditch the paternal one i’d gotten stuck with at birth– so this was the last step to make it official. The staff at the vital records building in town said that the Kapolei location was fast and friendly and I’d probably have a better chance of being served sooner considering what time of day it was.
*Note to self (and all who read this):
GO FIRST THING IN THE MORNING. DON’T WAIT LIKE I DID TIL 10:30AM BECAUSE THE WAIT WAS *LONG*.
Parking was available. The building is located near the library.
NOW, it is very easy –when you have all your docs– to get what you need done. You park, walk in, grab a ticket, fill out an app if needed, and wait for your number to be called.
Friendly staff, as was promised. Friendly security guard as I’d read in previous reviews.
Soooo… if there was parking, friendly staff and easy-​to-​follow instructions– why the 3 stars?
Well, hey! I’m so glad you asked!
BECAUSE IT WOULD APPEAR THAT ALL OF OUR TAX DOLLARS ARE GOING TOWARDS OTHER THINGS LIKE THE RAIL AND DIRTY POLITICIAN POCKETS THAT OUT OF ALL THE SERVICE-​INTENDED WINDOWS IN THE FORSAKEN BUILDING ONLY 4 OR 5 WERE OPEN TO SERVE THE 60 PEOPLE PLUS WAITING — SOME WITH CASES THAT TAKE TIME AND EXTRA CARE– INSTEAD OF GOING TO MORE EFFICIENT WORKERS WHO CAN SIT AND SERVE CUSTOMERS FROM SOME OF THOSE SERVICE-​CAPABLE WINDOWS.
HIRE MORE WORKERS, HAWAI’I STATE AND FEDERAL BUILDINGS.
Go in early, have all docs ready and pray for our politicians. :-)

Went in got my ticket and sat down for 15mins and got called to a window and was served with «Awesome» customer service! The temperature in the office was perfect the only thing I would turn up is the volume of the speakers that called out the numbers it was a bit soft. I have to say I love the way that they have it set up as well! The glass windows to protect the clerks from the crazy customers is something I need at my job. Totally recommend this social security office.

Came in for an appointment. The security was very friendly! I absolutely loved her vibe. The person who helped me was also very friendly and really made an effort to help me.

Surprised it was quick the day I went. Took all of 15 minutes. Lots of free parking large waiting room. Don’t use the map on Unilocal.You’ll end up I’m some townhouses. Staff was great. The security guard J. Demello was super nice friendly and helpful!

Some of the People here are FANtastic. I got turned away (probably by the same woman other Unilocalers have complained about) saying I needed an official document of my name change. But the application form said i had the documentation necessary — I had passports, drivers license, naturalization certificate, social security card and she still turned me away. I asked the security guard if I could see someone else and he took me to a manager who found my name change from California in their system! It literally took her a few seconds to confirm and she was so nice about it. And the guard — such a nice guy! So don’t take no for an answer, especially if it’s coming from a bigger woman with curly hair who seems to hate her job and doesn’t want to help you. So grateful for the people who try to do their job here and do it well.

Such poor customer service skills. The lady who helped us was rude. Didn’t even smile when we got to her window. It’s like she didn’t want to be there nor did she want to help folks. We came last year and the same lady told us to come back when my mom turns 66 do she can get full retirement benefits. Well, one year later and she told us we should have applied 3 months before my mom turned 62 or come back in June. No wonder wait time was fast, she was making excuses to turn the people away so she didn’t have to do a darn thing. So lazy! We’ll just apply online!

I wish I could give this place negative stars. First of all if you have no other choice but to take your small children with you, I hope for your sake you also have a good dose of Valium or Xanax to take yourself. There are no food or drinks aloud, not even for small children. They’re number system is beyond messed up & the people there have no clue how to do their job. So you sit & wait a few hours, to finally get called over to a window, with bored, hungry, crying children in tow. Then you hand them all the documents & filled out applications sheets that the official social security website has said is needed, but the person behind the window is too lazy to do their job, or they simply don’t know how. So instead of finding someone else who can help you, they make up some bogus reason why they cannot help you, as in, I. d’s, birth certificates, marriage licenses, & medical insurance cards are not enough to simply issue you a replacement social security card. My advice would be for them to hire some people who at the very least have a high school education…
Sincerely,
Outraged & no longer patient mother of two under two.

Me and my mom arrived there at about 10:20am, the parking lot was already full with a few parking stalls open and a few seats available in the waiting area. The check in was fairly easy just enter your social and reason for coming. We finally got called at about 10:50am, the wait depends on the reason for coming and however long it takes for the next window to be open. The lady who helped us was very informative, most of the time she was nice at one point she talked a bit rude but overall nice. My mom was worried that she missed her deadline but the representative was very calming about the situation.

Just another example of our tax dollars going to shit. These women working here are rude and lazy. I know they spend all day listening to a lot of crap from a lot of low life’s but man. I tried to be nice and still… What really pisses me off is how they all have better benefits than me and will all get their pensions and never be accountable for their job performance

I went to the office at about 9am. I waited in line about 10 – 15 minutes to get to the little kiosk where you check in and get a number. I’m not sure why it took some people so long at this self service kiosk. Instructions are very clear. After I got my number I sat and only waited about 15 minutes to be called. The young lady who was at the window was absolutely marvelous. She answered all my questions (with a smile). I was in and out in less than an hour. Another example of our dedicated Federal Employee workforce.