Covan World-Wide Moving

EPIC TRAGIC FAIL!!! We PCSed from Norfolk VA to Sigonella IT. Covan was contracted by the navy to perform our pack out. They were scheduled to arrive between 12pm-​5pm. At 510pm I called to ask where they were. I was told their previous job was larger than expected but they were on the way. At 550pm they arrived and two women proceeded to begin packing up my 2900sf house. They came back the next day and «finished» packing. The movers arrived the following day. They did not have enough crates and had to call for another truck to finish the move. They were at my home until 1030pm. I was not given the opportunity to sign any of the seals prior to the truck leaving. Fast forward to Sigonella… We have the largest amount of damage I have ever had in 15 years of military moves. They somehow cracked my daughter’s loft bed down the middle; we assume due to the two flat screen TVs that were stacked on top. We also have two broken dining room chairs where they just decided not to remove all of the legs and they snapped. We have four other pieces broken and my husband’s professional camera is missing. More than ¹⁄₃ of our things did not have stickers and the hardware box wasn’t even made. We had loose bolts, nails and screws all in the crates, to the level that neither the unloaders nor I could even figure out what went where. The Italian unpackers kept asking, «no boxes in America?!» Covan out of Norfolk is by far the worst moving company we have ever dealt with in our time PCSing.

okay, so the movers are here now, LOL. yes i just had to sit here and type this. ! such a breath of fresh air. yesterday i had M. dyer & sons move my HHG (military move) & boy they were so rude and unprofessional, and one of the guys broke my damn bed after i told him 3 times how to take it apart (yes its a bit confusing) my husband and i were furious, i wish i would have remembered their names but then again they were so unwelcoming that im glad i didn’t anyway this isnt about them. i had very low hopes after yesterday. but today Covan moved my UB and they were very professional and nice, the time was set for 11 – 3 and they came at 9am, i was happy because i did not want to sit in the house all day waiting for the movers, they introduced their selves, asked questions and even spoke to me using my name or ma’am which i doubt dyer and sons even knew it. anyway thank you covan for the exceptional service. i think the guys name were DJ, shalom and jarrell. ;).

I can’t believe I am just now getting around to this, but I just wanted to share some positive remarks about the moving company Covan Worldwide Moving. They were very respectful and made the packing process smooth, and even fun! The guys were laid back and extremely hard workers. They packed the house up in a days work and didn’t leave a mess (~5300 lbs). For this being my husband and my first time PCSing, I can say they made it much less stressful than I had imagined. When I asked if they were happy with the way they had been treated by us, they said they were happy and couldn’t give any complaints. We offered bottled water, food, and gave them access to the restrooms. Very pleased :)

This was a military PCS move from Hawaii to San Antonio. Upon leaving Hawaii, Covan took a day and a half to pack our belongings. They were scheduled to use 3 days. They showed up on Thursday, October the 22^nd, 2015, 2 hours late with only 2 guys. The first guy mostly talked on his phone, left and then came back a few hours later just to talk on his phone some more and leave again, leaving the second guy to pack all by himself. All in all, they were there for about 2 – 3 hours before the 1^st guy showed back to inform us that they both had to leave for another job. We had pretty much the same experience early the second day, though they at least showed up in the morning this time. Again, the 2^nd guy was doing most the packing while the first guy did some and talked and stood around a lot. Then somewhere around 3:00pm they sent in a crew of about 8 guys who haphazardly threw things in boxes and then made a slide of boxes to push our boxes (with our dissembled large furniture) down the stairs. Needless to say, we have many dents and chunks missing from our furniture and missing screws upon arrival here. We also have many items missing and an inventory sheet that was completely misnumbered so we are completely confused what box numbers to search or claim. Seems like they rushed through it trying to finish early on that Friday, the 23^rd when the job was scheduled to finish on Monday the 26^th. We had to call them to come back and pick up items on that Monday they didn’t bother to pack like shoes, shower curtain rods, our porch mats, and small trash cans. My husband spoke to Corey, their manager, about this and he apologized, though nothing was done.

All the 0 stars comments does not suprise me. I am extremely accomplished mover helper and have never been ripped off by drivers as bad as the covan drivers ive had in the last month. Damnn near all the customers furniture has been damaged and they like to rip off the labor. Good luck. Your going under!!!
HUMPSTRAP ADAM NW INDIANA

Just PCSd from Hawaii with Covan. Garbage is all I can say. 60+ boxes weren’t even labeled or put on the inventory! I would have caught it if they weren’t so jacked up — I gave up trying mid job. Plenty of large broken items, missing items, and poor packing (i.e. Stemware under large heavy items, vacuum secured in a box with my pillows, packing large tools into a flimsy outdoor closet they should have taken apart, picture frames jammed together in a box without cushion, broken in half Birdseye maple desk, destroyed benches etc etc etc. The Covan crew that unpacked us was even getting mad. Did I mention that they took three days just to pack us out? That may have been because they only left one guy to pack and he left by 3pm daily. Needless to say the crappy job is consistent with everything. Generally poor and greedy management is the issue. Good luck if you’re stuck with them.

They showed up 2 hours late. With 3 guys that struggle carrying boxes they packed themselves that don’t weigh more then 50 lbs. They also can’t park to save their lives. They paid to have the parking blocked off for access. In a space twice as long as their truck they could not pull their 24 ft flatbed truck to the curb. They blocked the garbage truck, a UPS truck, and even other neighbors in regular cars and trucks because they can’t pull next to the curb. And they left my boxes sitting on the road while they continue to carry other items down to the truck. If a box got hit or run over I would blame them entirely not the driver who hit my belongings.
The inconvenience to the neighborhood been embarrassing all day because while I’m moving out my parents will continue to live in this house and I may move back someday.
I will never use them again.

Worst moving company I’ve ever encountered! Unprofessional in all categories including packing, time management, and customer services. If There is an option to give zero stars then that would be the review for this company. Enough said.

I wouldn’t even give these people a star. Hate them they smashed every box, broke or dented everything we owned do not use them. Our next move we will be moving ourselves, if I wanted my stuff broken I would have done it myself.

My husband and I are both in the military, and unfortunately, this is who was contracted to move our home.
I called the day before to get the window in which they were supposed to show up. I was told between 12 and 5. I was home all day, when i had many other things to be doing, and finally when they still hadn’t showed up at 4:45, I called to find out why.
The guy said he’d call me back after he got in touch with the driver. He called back about ten minutes later to tell me that they had some emergency pack out and weren’t going to be at my house for another hour to an hour and a half. A call letting me know this would’ve been nice.
Then when they arrived, at 6:30 they complained about having to pack out my entire kitchen. Mind you, that was the only thing left because it was the express shipment. Then, on the way out the door, he sat the dolly up and dumped all of the boxes off of it that had my dishes in it. His response was, «oops! Haha.»
Then to top it off, they didn’t have a crate to pack my things in, so it all got packed in to the side of the truck with everyone else’s crap. But I still had to initial the seals that they were going to put on my crate when they got to the warehouse. How the hell am I supposed to trust/​believe that everything made it into my crate when they sealed it up at the warehouse instead of in front of me like they were supposed to?
I hope that the mil realizes what a god awful company this is and doesn’t renew this contract. What a colossal waste of money.

I wish the military wasn’t so money strapped these days, it would save a bunch of people from having to experience this company moving their belongings. Where to begin? Well they came around 12, and finished by 2pm! We had in total of 6 full crates that they packed up, where it should have taken them at least 4 hours to pack and load all our belongings. When they left my house, they left a huge full roll of packing paper and 20 empty packing tapes all around the house! Yes they were nice, but that does not substitute how terrible of a job they have done. When we finally got our house at our new duty station, we found that they mixed most of our stuff, and some things are still missing ie iPod, also one of our dresser’s leg broke off, and our patio table shattered! And they also wrapped our LCD TVs with only paper and never put it in the box, when we opened the crate we found 1 of our LCD tv laid down in the crate! How horrible is that?! I could go on and on, but do yourself a favor and stay away from this company.

Moving company showed up 30 minutes into my 4 hour window. They introduced themselves and were very courteous. My unaccompanied baggage shipment (dod military) was organized with my breakables pre-​packed with thick bubble wrap and clothes organized in Rubbermaid boxes and I had a complete inventory for the movers. They quickly verified my belongings and packed within 30 minutes (approx 500 lbs). No damage. No mishandling. Very satisfied. Thanks Neil and Alan.

My husband is in the military and Covan World Wide Moving Co., i suppose is contracted by the military to move out families pcs-​ing. This company is extremely unprofessional. They missed 5 drawers in the kitchen and the entire guest bathroom. They also packed items we had put aside to give back to the cable company. They also left all their boxes and packing tape lying around in almost every room, not to mention a bunch of pieces of packing paper all over the house. They also cracked our tile and put a few severe dings in the walls. What bothers me the most, is that they helped themselves to some of our food. I think that that is increadibly rude and obnoxious. If they are used again to move us, I will flat out refuse and find another company myself.

Normally, I’m not a bitchy woman, but this company? Oh yeah. They found that button and pushed it repeatedly and now my inner bitch must speak. First off, WE had to call them to schedule and confirm. Apparently, even with a government contract (which they won over Hawaiian Movers), they can’t be bothered with their customers. Although they showed up within the allotted time slot of 8 – 10, they didn’t have any available trucks. So, they let out two workers to start packing while they took the truck elsewhere to load. The two men didn’t speak much English, so communication as to what was going/​staying was difficult. These two proceeded to pack things up and take the boxes up the outside stairs to await a truck for pickup. They blocked the upstairs walk way and cut off the stairs to the other downstairs resident. After we asked, as well as the property manager, it was apparent they had NO idea what was being said and the boxes stayed. After 7 hours, the work was finally done and they left. Sadly, they left a black light, Mt. Fuji walking stick and half a bed frame tucked behind a bedroom door. I called them to let them know of this error and they told me that if we wanted it shipped and with our other property, WE would have to come to the warehouse. I then took a bag of garbage out to the dumpster outside. It was then that I became aware of the cigarette butts, soda cans, water/​Gatorade bottles and trash they left strewn about the parking lot and the neighbors yards. Had it been left, we would have been fined. I got up the next morning and drove to the warehouse where I had to wait over an hour in a hot building while they tried to find our crate, get it open, pack the stuff inside, re-​close it, fill out papers and verify they sealed it. While waiting, I watched one of the front end loader drivers drop some crates. Sorry if your stuff is smashed Peter C. I’m sure they’ll blame it on the ships crew.
If we are ever stationed in Hawaii again, I can promise you that even if it comes out of our pockets, we’ll find other movers/​shippers. You know, a company that cares about repeat business and possible continued contracts with the government.