Wright Tree Service

My local utility apparently contracted Wright Tree Service to cut limbs back from area power lines. I received no notification from Wright that they would be performing any work on my property. I arrived one day to find my tree had been completely butchered. I understand that when cutting limbs back from a power line, there are cuts that are not aesthetically pleasing. The trimming they performed went far across this line. There were many cuts that were not performed with care as they left significant bark tears. There were other small limbs that looked like someone just broke them by hand and then they were left hanging in the canopy. They started to cut through other limbs and just stopped. They left one limb hanging by itself as if it was some kind of joke.
I realized there was a Wright tree truck a block away soon after I arrived. I inquired if they were in fact the company that had trimmed my tree and they confirmed they were. I found the lead to be extremely condescending and he refused to come back and pick up the limbs they had left. He stood behind the work they had performed and did not think there were any issues.
I called Wright Tree Service and spoke with a very friendly woman who had a representative come back out the same day I called. I found this gentleman to be very respectful and receptive to my concerns but the damage was already done. I guess a company needs these kinds of people when the workers do shoddy and destructive work.
I truly believe that this crew treated this job as some sort of joke. I say this because there was another tree service that was performing work for the utility in the area. The day before my tree nightmare, there was another company that trimmed a tree that was in my back alley. This tree was closer to the power lines than my tree mentioned above. This tree was trimmed beautifully and I would not have known it had been worked on had I not been home during the trimming.
If you have trees you appreciate that need trimming, I would call someone other than Wright Tree Service. In my experience, Wright has not shown themselves to be a competent trimming company.

A subcontractor for KCPL, Wright Tree Company has the perfect guys for the job if you need some monkeys with chainsaws to hack up your trees to make them unbalanced and aesthetically unpleasant as possible.
Long conversations with their managers will heed no results (they’re willing to talk to you a LONG TIME to tell you all the reasons they can’t do what you want; it would take less time to just make the chainsaw cut you requested than to stand their guffawing around). Didn’t enjoy that conversation? That’s ok, they’ve got another manager above a manager to ring your doorbell and tell you why they can’t do anything for you again!
Contacting KCPL with your complaint will bring them back a week later to monkey around on your property to finally take down the rest of the tree AND they even leave cigarette butts and tree brush free of charge!
***
Two years after original Unilocal review: received this response from Wright Tree company employee. He humbly admits this is common complaint, but he emphasizes he is committed to poor work, disrespect for customer, and vulgarity:
From: John J.
Subj: wright tree service
«I work for this company and ill tell you a few things we trim the trees to the requirements that kcpl gives us. the limbs have to be so far from the line in order for us to complete our job without getting penalized. you are not the only ignorant fuck to say these things and you wont be the last. why don’t you go get a real job and then come back and complain. we trim trees to make sure in the event of a storm you don’t loose power. so by you being a fucking idiot and whining because your tree doesn’t look pretty it wasted an entire day on your dumb ass when we could have been moving down the line. in short your a fucking idiot and I hope you fall off the face of the earth. FUCK YOU»
***
Two hours later, received this bigoted message to dishonor family:
From: John J.
Subj: foreign bitch
just me again you fucking jap bitch go back to your homeland and annoy someone else.