Tumi

Excellent service, knowledgeable staff. Alyssa, the store manager was there. She was extremely helpful, gave me useful advice and monogrammed my new purchase in no time. She also affected a last minute change of one of the items I had purchased without any paperwork. The selection is very good and the service fantastic.

Great service. Quickly came into this store to see if they could repair two pieces on my 22″ Alpha luggage. I told Jason that I was traveling the next morning and he said he’d look at it and informed me to come back in an hour (right before they closed). I came back and both pieces were replaced quickly. This is the reason I carry Tumi luggage and moreover will come back to this location when needed. Jason was very informative on Tumi’s collection.

After I college I took the advice of my then boyfriend and decided it was time to acquire some real luggage. That Christmas I received by first Tumi roll-​a-​way. Now, 5 rotating pieces later, they have held up to to quite a few field tests.
Tumi makes an excellent product but even the best luggage can not always hold up to weather, baggage handlers, boats, trains, planes and other travel challenges. Mainly I just need zipper repairs, but once in a while an odd piece breaks here and there.
Normally I take my bag in for repairs at Bag & Baggage in Prairie Village. In the interest of saving time, I decided to take it directly to the Tumi store on the Plaza.
Straight away the store clerk informed me the repair would include a $ 25 processing fee. I started to say «no thanks», but she informed me that they would be happy to waive the fee. She filled out a three part form and took my email so they could inform me of the list of repairs and if it was covered. She called me the next day to let me know what was happing on the repairs. All the while, she was so efficient, professional and accommodating.
Two things that Tumi offers that other luggage stores do not–
1. A loaner suitcase at no charge.
2. They will ship the repaired luggage directly to your door, no charge.
Because of the great service I received, I plan on returning to that very store and adding a new member to my Tumi family!