The Home Depot

Alright, I totally can see the low rating for this spot after a visit here.
This is one of those places where if you make eye contact with an employee, they’ll disappear like deer scattering into the woods. I don’t know what it is about them, maybe they’re skittish, but they sure as hell didn’t seem to want to help out.
Then I went looking for a cart which was an adventure, and starting to feel the stress of not finding it, I finally saw an employee hauling a huge line of them past me and of course not looking. I stopped him and said, «Hey, can I just grab one cart from you?» He smirks, «One? You sure you don’t want TWO?» Not really in the mood for the smart ass reply, I grabbed it from him and made it my mission to get in and get out quickly.
The only reason it has two stars is… it’s here? I mean if you need something that you don’t want to wait for delivery for you can go here, otherwise it’s not really a pleasant experience.

Be careful. Tried to return 3 items (bathroom shelf, two boards, roughly $ 70 value), one with a receipt, two without. The item with the receipt was purchased over the 90 day return policy. Understandably, i didn’t expect to get my money back but at the very least get store credit. I was even ready to eat the loss if the item was no longer sold at the store. I was not expecting to take a total loss on all three items. Basically received a «sorry, not sorry» response from customer service. Which is a shame because i enjoyed going to this store and it was way closer than the Lowe’s I will have to go to now. Anyway, i left the items in the parking lot out of frustration. Hopefully, someone will get some use out of them. Or maybe Home Depot will find them and restock them. Apparently, they need the money more than i do.

I give it zero stars if I could. This Home Depot is closest to my home, but I end up driving 30 minutes out of my way to go to a nicer store. It’s trashy you can never find help, the plants are not taken care of, the only good experience I’ve ever had was with the plumbing department and rental. Other than that forget it

Is it just me or do the folks in the orange aprons run when they see a customer? Do all the staff take breaks at the same time? Am I The only one who saw the commercial that home depot is the place DIY’ers go for expert advice?
I thank my stars that I have finally met Dave their pro supervisor. How did I ever navigate HD without him. Today needed help with a window, walked around, I swear an orange apron saw me did a 180 and booked it. So took out the phone and called the business number, when someone answered they laughed when i asked for help and than put me through to the very desk I was waiting at, it rang and rang but nobody ever came. That does it I am coming for you orange apron, who than told me go to Dave at the front Pro desk, really I did he’s really going to come back here and help? «He usually does», really orange apron. I had to wait but once I got Dave’s attention he truly owns and deserves Pro Department Supervisor. Dave you get 5 stars the rest of you get 2. Wait paint dept you get 4, someone is mostly there and usually knows what their talking about.
HD has so much stuff but sometimes they only oddly have one option and its crazy pricey (thank my stars for
) I’ve owned my home now for a couple years now and have frequented this location many a time. I have taken on many home improvement projects, I usually always come here first only because they’re the closest, which is frustrating because I need them to be better. Dave is the only aspect of HD that pulls it up to 3 stars.

If you are delivering here make sure you are here at your appt time otherwise receiving _​itch will make you sit in the parking lot until she feels that she is ready to unload you, if she would stop taking smoke breaks every 10 min she may get something done. Goto Menard’s it’s better!!!

I spent 30 minutes and asked 5 different people about an item only to be told there was a single person in the hardware department who could help me. Unfortunately there were already 5 people in front of me waiting to speak with Steve and the 3^rd person in line said he’d been waiting 20 minutes so far.
I would have left right there but I was desperate for my items so i got what i could and will not come back again.
Surely in the massive store where there were numerous personnel sitting around with whom I spoke, someone could have checked the computer for the sku number to see if there were more or not. Instead I got the same blank response and was told to go talk to Steve. I don’t blame the staff as much as the management who should be training staff to assist even if they don’t know the Answer.

I give it a two star becuase It’s great there’s a HD in midtown KC — instead of suburbia.
But there service is just plain awful. Now there are some really helpful folks there in different departments, but the run of the mill worker-b’s are more interested in flirting with their colleagues or their phones.

And down go the stars.
Man this place just can’t do anything right. All of my previous complaints still apply, but let me pile on some new ones.
Today I wanted to buy a padlock and have a few copies made of the keys. Easy enough, right? Wrong. It took me 3 people to find the person who was authorized to make keys. I’m not sure what goes into that «authorization,» seeing as when I got home and tried to lock up my goodies, NONE OF THE KEYS WORKED! I swear, Yakety Sax should be playing in the background whenever anybody here tries to do anything.
You’ve got ONE JOB, key wrangler, ONE JOB! And yet you fail. Like everything at the Midtown Home Depot.

Really really ticked off at the customer service of this store tonight. Got there at 815pm. Wanted to by $ 700 in flooring a couple hundred in back splash, a new counter top a $ 900 maytag stove and all the supplies to install these items. The staff was no where to be found until 840pm at which point three of them started following us around explaining that they close in 20 minutes and that we shouldn’t have waited until an hour before they closed to come purchase all of these things from them. I’ve never been more upset with the service at a hardware store. They actually encouraged us to leave instead of buying everything. Assuming we would want to come back tomorrow really makes an a$$ of their employees. I now understand that big corporate stores don’t really care about a $ 4000 purchase, especially in that part of Kansas City.

Home Depot is a great place for me to go after getting a donut from Lamars on a Saturday morning. The customer service is at its finest at the opening of the store on Saturday morning. They must get a pep talk over the intercom from the MOD. Because every person says hello and asks if you need assistance. Any other time however they will walk past you with their heads down as to not make eye contact. They do not have a good selection of home accesories… You need to go to Walmart for those things. But in an overall sense it carries pretty much what you need to stock your house full of fixums and stickums. I love my antenna we got from there. $ 15 for great signal antenna.

Why have I never been to Home Depot before?! I love this place! You can easily get lost in this enormous home-​improvement store. I moved just a few weeks ago and have frequented Home Depot for paint, wood, keys, and many other various house needs.
The employees at each area of the store are always delightful and look like they actually want to be there.
There is convenient self check out lanes so you can get in and out of there in a quick manner after getting lost in the paint brush or door handle isle.
I know I will be visiting this place all the time. Can’t wait.

Everything is here, What ever you need. Sometimes it is hard to find a person that can help you with finding items or your project. I don’t particularly care for that. Also, it can be quite a chore trying to get into the parking lot. It is located on a corner of two busy streets with a Costco next to it, so be careful. The garden department has some really good people that have been there since the store opened.
That to me, is pretty cool!

This is your typical big box DIY store except it is located in KCMO Midtown. The service here is hit-​and-​miss. Sometimes great help but a lot of times, 20-​something guys who don’t know their behinds from a hole-​in-​the-​ground or maybe it is just a game they play so they don’t have to be responsive to pesky customers. I never go here to get advice or help. I go here for convenience and a quick in-​and-​out visit. Prices are generally reasonable.

This review is ONLY for the Tool Rental portion of the store.
I have twice rented equipment from the tool rental store. I rented a one man post hole auger and also rented a large tiller.
Both times, the associates were extremely helpful in making a selection for the job I wanted to complete. They also helped load the tools (both large items) and demonstrated how they worked. They also said if there were any questions that I could call and get help over the phone with the items.
The tool rental store has more items available to list here. Basically if you need anything smaller than a Cat skid steer, they have it. actually probably have 5 of them.
The costs to rent items are usually broken down into 4 hours or 24 hours. It seems much more cost effective to keep the tool for a whole day. The costs have always seemed well worth it compared to the labor I would have performed (digging post holes or moving dirt with the tiller) without the tool.
If you need a tool and don’t want to buy it, remember this Home Depot Tool Rental location.

We visited this HD while grabbing some other items downtown to pick up a few more tools we needed to for demoing carpet and installing laminate in our home. This is our first time doing this type of project and we’d spend the previous evening staring at the carpet less sub floor of staples and tack strips and quickly felt overwhelmed.
The gentleman working in the hardware department approached us in a short amount of time after finishing up with another customer. We informed him about our project and what we weren’t sure about. He was incredibly helpful. A nearby customer over heard our discussions and jumped in on the conversation too. The two of them eased a lot of our fears and made the project again sound do-​able. They helped us get back on the right track. Even after we all had separated and gone our own ways, the customer made a point to come back and find us and give us a couple more tips of things he thought would help us.
I can’t speak for the rest of the store, but without question, I would go back to the employee in the Hardware Department for assistance anytime.

Hey, this is pretty cool — and regarding my ‘one star’ discount comments on the other review. So, Home Depot has a Customer Service person /​team who noticed my comments about the mixed messages sent by the disconnect between what the website says might be in the store, and what is in the store. A customer service rep responded, and she tried to use some of the databases that she has access to, in order to solve my problem. Kudos to HD for that system being in place.
Unfortunately, they couldn’t find the product that was listed on the website, at any of the stores near where I am. I suspect that there is an overly ambitious web-​marketing strategy that needs to be reined in to avoid drawing customers in, only to have their anticipation go unrequited.
So, this customer service follow up merits an expression of appreciation, but the web-​marketing strategy prevents me from offering a 5^th star.

I’ve always been told that if you want something done right you have to do it yourself. So with that logic I often frequent home improvement stores, and I often spend lots of time browsing and getting ideas for my next project.
With that being said I often require some assistance when making purchases to make sure I am buying the right products. On a recent trip to Home Depot I had what I thought were some pretty simple questions regarding some hardware. I walked around for the better part of 10 minutes trying to find anyone that would make eye contact and answer a few questions. Each time I approached an associate I was treated in a hostile manner with no regard for the fact that I was a customer trying to make a purchase and wanted to as a question or two. I finally asked to talk to a manager and the associate at customer service said there wasn’t a manager working, really?
I have worked in retail and there is always a manager working, no exceptions.
I have made a commitment to never return to this store, I would rather support small local shops that now more than ever need to business.

Terrible service. Be prepared to have five people stand around talking while you wait!
We went into to get paint and keys made and with the lack of service it turned into us standing at different counters while people ignored us.
At one point the key maker held up her hand at me to show she saw me but then didn’t come over for five minutes even though she finished the key. She was telling jokes to her co-​worker.
I’m just writing this so you are prepared. You might get out quickly but probably not.

I really like customer service people at this store. I often go in kinda knowing what I want, but there’s just so much to choose from that I get confused.
1) Floor Cleaner /​Polish: This lady helped explain the different types and told me what she would recommend. It helped that she had experience using them in her home. I ended up not going with the one she recommended just because of price.
2) Lighting: I needed a motion sensor light thing. I didn’t have a clue what to look for and the guy there was really helpful. Ended up going back in a couple hours because my landlord wanted a different style. hahah. Anyways, the guy helped us find and choose the parts we needed and he was so patient and kind. He looked kind of like Santa Claus and definitely knew his stuff.
3) Rental carpet cleaner: I went in during the early afternoon to get a carpet cleaner for ½ a day. ($ 20) The guy recommended that I come back in an hour because then I could keep the thing overnight for the same price. That was so nice of him! Later, he helped me load the heavy carpet cleaner into my car. =)
4) Keys: They didn’t have a match for my Mazda car key which is really long, but they did my house keys without a problem. =)

Now that I actually own a place (yipee!), I’ve started frequenting places that have tools and stuff you can build. Like Home Depot. I never felt one way or another about Home Depot but after being at the one on Linwood, I’m pretty much hating on them at this point.
There is NEVER anyone around to help you. Well, maybe it’s just me since everyone else seems to get what they need. Except for the guy standing near me looking lost as well, so maybe it is Home Depot.
Today’s experience put a ban on HD. After waiting around for about 10 minutes, searching the aisles for someone, I finally found a store helper. Except he didn’t work in the power tools aisle so knew nothing about it and had to call for help.
Fast forward another 10 minutes till the guy actually shows up. All I needed was some sanding paper for my power sander. The guy didn’t even know what sand paper is! He kept showing me the sander attachment that holds the sandpaper. I kept telling him that I need actual sand paper. He didn’t understand or get it. Really, how hard is it to find sandpaper. All I needed to know is which one would be the right one for my sander. I didn’t expect to know more than the HD associate. That’s really sad, especially since *I* don’t even know that much about this stuff yet.
Second star because they have lots of stuff to help you fix up your home. Yay for selection; boo for service.