Superior Shuttle

I was also nervous booking this company after reading the reviews. But thought I would try it.
Bill picked me up at the airport. He was friendly and there were no issues even when my flight was delayed.
Jania, however, gets a super gold star. Primarily because she had to pick me up at 4:50 AM. Secondly because she was sweet enough to calm my anxiety by texting me at 3:50AM to confirm my pickup. I was very pleased when she arrived smiling and very nice especially considering the hour.
Overall a very pleasant experience. I would recommend them.

The day before my booking, I called and rescheduled my pick up time to be earlier due to bad weather. The morning of, the driver did not show up at that time. I tried to call the company but there was no response. Finally, at the time of my original booking a driver called to tell me that my driver had gone off the road and she would be my new driver. However, she wouldn’t be able to pick me up until 45 minutes before my boarding time. I would not use this service again.

I was incredibly skeptical of booking this company with so many 1 star reviews, but took a chance on these guys and I was glad I did.
Booked a shuttle online for pickup from MCI to Lawrence and it couldn’t have gone smoother. I received a text the day of my flight with my driver’s name, and other pertinent info. The driver called and texted me to ensure she would be able to pick me up.
My driver was Jonia, and she gets 5 stars for great service! Would definitely recommend despite some poor experiences here.

Horrible! I called today to cancel a reservation for tomorrow. I waited on hold for 10 minutes and hung up thereafter. I sent an email using the Contact Us form on the website. I got an email from Mark who said all cancellations had to be done via telephone. I called AGAIN, waited another 7 minutes for RUDE DAVID to answer. He answered, I told him I wanted to cancel. He asked why, I declined to answer & AGAIN asked to cancel the reservation and for a confirmation number. He said, «I don’t think I can do that» and HUNG UP. I emailed my bank and will call them shortly. Horrible service that I’ll never reserve again.

The driver never showed up for my airport shuttle. I texted, called, emailed — no answer. When I finally reached them by phone a few days later, they did not apologize. In fact, the guy nearly hung up on me. Horrific. Do not use this service. They don’t deserve even 1 star, but ‘0’ was not an option.

Had a horrible experience with this company. Didn’t write a review until I got an email from them today asking me to write one on Unilocal,Google and Facebook. Be careful what you ask for. Scheduled a 6:15 am pickup on May 1^st. They didn’t show up. They didn’t call. When I called to find out what happened, no answer. I even called the cell number I’d been given-​again, no answer. I drove our guests to the airport. When I emailed to ask what happened I got a response that said they were sorry it didn’t work out. SORRY??? Never to be trusted again… DO NOT USE!

Superior Shuttle did not show up to take me to the Kansas City airport. I tried to call, text and email – there was no response. Take another shuttle…

Terrible company. Never use. They didn’t pickup and nearly missed flight. They do not answer phone.