Kci Shuttle

Do not use them by making reservations; have a backup plan as they may leave you high & dry!
I called them to make reservations one week in advance to be picked up @ 5 am at our house going to KCI Airport, and then to be picked up on my return 12 days later.
I called the night before to make sure that someone would be there to pick me up at 5 am, and was told someone would be there. So the trip to the airport went without a hitch. The driver arrived on time and was very courteous and helpful. IF ONLY the return trip went so well!!!
I called KCI Shuttle as I was boarding my return flight (7:30 pm) to confirm my pickup, and to let them know my flight number and arrival time. No one answered the phone so I had to leave a message.
Arrived @ KCI Airport @ 9:15 pm, picked up our luggage and went out to the Shuttle Island, and STILL no sign of our driver! Tried to call the Dispatch office several times over the next hour and still no pick up. We had to call a cab! KCI SHUTTLE left us high & dry! DO NOT RELY ON THEM!!!

Steve the shuttle driver needs an attitude adjustment… The worst shuttle drive in history… Didn’t even say Hi in the morning. & that’s why you didn’t get a tip!

I didn’t think about rating this before but I have been pleasantly surprised by the shuttles here (The Blue line at least). I usually fly Southwest so I park in the B Economy lot and within 5 minutes there will be a shuttle coming to the stop. The Longest I think I have had to wait was 8 – 10 minutes and that was at 5:30 am so I don’t think they had quite all their shuttles out yet. I have never had an issue with any of the drivers like Deano had mentioned below but I guess I don’t really expect them to entertain me as I am probably looking at a bunch of nothing on my phone or laptop anyway.
I have used this shuttle probably 20 times round trip in the past 2 years and it is very consistent compared to ones that you will find in busier airports like LAS, ORD, or MCO.