Jeff’s Shuttle

While I was in Kansas, visiting my new niece, I scheduled this shuttle service to take me to the airport. I made a reservation online and then called to confirm and give them my credit card information. Thinking things were all set for the next day, I made no further travel arrangements. That night before bed I checked my email for a confirmation email, there was none, but my credit card had already been charged, so I expected a shuttle the next morning. No such luck! The day of the flight arrived… I waited on the curb for my pick-​up, waited and waited. Calling their phone number and leaving four messages helped none; I finally called another company and made it to the airport on time. I would have given them a zero star rating if possible and we’ll have to wait and see if I get my $ 54 back!
— Well, it seems they can keep their one star… after a couple of calls and an email exchange they did refund my money.