Ferns Matile Smith & Perryman MD PC

Today I saw Doctor Perryman and I think that he’s a great doctor. I didn’t feel rushed. He cared about my medical history (of having my son) and addressed all of my issues. The nurse was also kind. No complaints about the medical staff.
However, before seeing the doctor I was in tears because of the front office staff. I agree with a previous review. All doctor’s offices should have basic technology. The receptionist told me I would need to arrive 45min-​1 hour before my appointment because I needed to fill out paperwork and they needed to enter it before the doctor would see me. When I called back to see if they could just email it to me they said they «don’t have email or internet access» I was able to print ½ of the forms off online so that gave me somewhat of a head start. When I arrived they asked for my insurance card & ID which is standard but flipped out when I told them I didn’t yet have my insurance card (which I had told them on the phone when I scheduled the appointment) I was told by their staff that I could get a temporary card which after calling my husband’s company was not true. The insisted that I just reschedule– but if you’ve ever successfully got to an appointment not only on time but 45 min early with a 7 month old who was missing his nap– you are not going to reschedule. The office girls refused to take any responsibility for what the staff had told me. I ended up only being seen because I paid 100% out of pocket. I understand that they have policy that they have to follow and that it just wasn’t communicated correctly to me. BUT they way you present that to a paying customer can make all the difference.
I feel like if you find a good doctor you will put up with a lot-​like rude front office girls. However, I wish they would find some nicer ones!

I stick with this group entirely because I really do love my OB there.
That said, this office has a lot of opportunity for improvement. My main complaints lie squarely with how they operate as a «business.»
Their nurse call response process is painful, especially for anyone who has a job during normal business hours and might not be able to sit on top of their phone waiting for a call. You will not get a live person when you call them. And if you don’t answer their call when they respond, your SOL for another several hours at best – possibly for that business day. It’s a terrible process.
I’m also of the mindset that our providers need to have basic technology services integrated into their practice. Every other physician office I use (pediatrician, primary care, husband’s primary care) allows us to schedule appointments online or email general questions, images, etc. That would help their front office communication challenge significantly. I’m actually shocked how antiquated their business office is.
I also think the quality of clinician you get varies significantly here. I’ve worked with some of the best doctors and nurses I’ve ever met, as well as some of the worst. Really want to love this practice, but they make it hard sometimes.

Dr. Vestal has left the practice to teach, and I was nervous to see someone else. Nervous while walking in, nervous while filling out paperwork, nervous while waiting… and then relieved when I met Dr. Matile. Easy-​going, nice, comforting, and efficient. Horray!

I went to Dr Matile for the delivery of all of my children and he is the greatest. I had some appointments with Dr. Ferns and he is a wonderful doctor as well.
My issue is with Dr Vestel. Dr. Vestel performed a surgery on me that left a deformity on my stomach and she took no responsibility. I now need to have her mistake fixed by a plastic surgeon.
The reason I chose to perform the surgery the way she recommended is because she said she was trained by a plastic surgeon and could fix the scar from a previous C-​Section. Not only did she not fix it, she made it worse. Now she says she warned it may not be better. That’s a complete lie!
This caused me to leave the practice entirely even though I had wonderful experiences there for 22 years.
I can’t in good conscience support someone that will not stand behind there work and not tell the truth about it at all.
This is on my husbands review page, I don’t have one.

I love my midwife, and I love coming to this office for prenatal appointments. All the nurses and techs are terribly sweet. The on-​call services are quick. This group seems like they really care about your comfort and well-​being, and your opinions about your care. You won’t feel neglected. Routine checks include a 7-​week, 20-​week and 36-​week ultrasound — fun to get to see baby so much! I feel very safe in their hands.

Obviously they’re not that easy to get in to, but when something comes up, they make sure to fit you in.