CareSpot

Very happy with the customer service. I made an appointment on-​line and when I arrived just 30-​minutes later, I was checked-​in. The front desk lady was very friendly/​nice… I was called to the back where I was checked in by the nurse… The Nurse Practitioner was extremely nice and I truly felt that she cared that I was not feeling good. A couple of tests were performed and I found out exactly what brought me to the CareSpot. Medication was given and I was sent on my way home knowing that within 24 to 48-​hours I would be feeling much better! The location was very clean. I could not be happier for the care that I received. I will have no problem going to this location again should I need to or to take any family member. I would recommend to bypass the CVS or Walgreen clinics and try CareSpot. I would have given it 5-​stars except for what I think might be a HIPPA issue… at check-​in, my recommendation is that any personnel at the front desk speak more softly when checking people in… maybe have a sign-​in sheet… don’t have such an open area for the check-​in.

The women working in the front desk was not to interested in assisting me as a patient and my questions. She was more focused on looking at the computer and signing papers.
Getting help from the medical staff was no good experience. I did not really feel as they listened.
When they took my vitals, they where more interested of following the computers instructions then knowing what they where doing. The doctor or nurse practitioner gave me instructions about my medicine that I question with my regularly treatment.
My pain level was an 7 – 8, but that was nothing they seemed to notice more then but it down in their records.
Hope it just was a bad day for them.

Terrific experience!!! Everyone was extremely professional, patient, and very friendly! Will go back here for sure anytime! Much nicer than the crabby people at Walgreens! CVS was kind enough to refer us and their hours were convenient, location was convenient!!!

It did not go well at all!
Part 2
Went to CareSpot on Saturday with a (8) rating pain level with which seemed from a inner ear ache! Front desk was cordial & expedient however, front desk person handing u a tablet computer &
wants record updates to their files. the front desk person would constantly ask everybody in a announcing voice «I have not heard from you mr. Jones are you having difficulty on the tablet? I would of appreciated a lower voice & assistance as I felt embarrassed. Next I met the Doctor, however she was actually a Nurse Practioner; my next thought why am I paying a nurse Practioner a $ 40 copay? I asked why they charge for a «Specialist» copay and her answer was I’m approved to work on & diagnose any situation. I explained my earache & neck pain at a #8 level, she visually looked inside my ear & agreed my outer eardrum area was red & inflamed, but that I probably had a inner ear problem, which needs meds. Like antibiotics/​or prednisone from inside your body by pill or injection however, I got the impression she either did not or could not administer the meds. She used an excuse that because I was over 65 yrs.; overweight: probable diabetic; problems taking certain antibiotics that she did not like and because I took several maintainance meds. to keep me in a controlled condition per my doctor she did not feel comfortable giving me any other meds., obviously she had a lack of confidence in her treating abilities and obviously was not ready for prime time as a «Specialist» …and charging me $ 40 … So she handed me a specialist number & told me to contact them for medication. I was stunned, I did not even get a strong pain pill from her to help my pain, probably because she is not licensed to prescribe narcotics or any type A drugs. So my problem with this «Urgent Care» is they are no better then Walgreens or Cvs care… However they are charging very high copays for specialist type care and I call that Selective health care and lining there pockets with insurance monies… I do not recommend going here if you need any serious help because you might as well go straight to hospital emergency as its only few dollars more and a longer Waite time, or wait till you can see your primary Doctor… it will cost less with better care!
Thank you
Gary Carter

Went here for ear pain/​muffled hearing. They took care of me quickly and efficiently, and diagnosed an ear infection immediately. I was in and out quickly and everyone was so friendly and actually cared about you. About a week later, I got a card in the mail signed by all the staff saying we hope you are feeling better. That is amazing and so caring! I will always go to this Care Spot.

I went into the urgent care because I hurt myself and was in significant back/​side pain. I’ve never felt pain like it before; 10 out of 10, which I’ve never said before. I told this to the nurse practitioner and she gave me a muscle relaxer and an NSAID. I was fine with it at first figuring if the inflammation went down the pain would as well. Five hours later there was no relief. I called the urgent care asking for vicodin to take the edge off. I was advised that NP’s in Missouri can’t prescribe narcotic analgesics and if I needed a pain med I should go to the ER. I’m a paramedic and feel the ER should only be used for life threatening conditions if there are other options. If a nurse practitioner can’t prescribe pain medication, hire a freaking doctor. What good is an urgent care if they are not capable of treating pain? Unbelievable!

Best Walk in Clinic Ever. The new CareSpot clinic in Martin City was a nice surprise on a Sunday night when I went in with no appointment and very sick. From the receptionist to the technician to the NP/​doctor, I had a very good experience. They were able to do x-​rays and give me prescriptions I needed. I liked how CLEAN and PROFESSIONAL they were. I thought about changing to use them instead of my family practitioner. They were that good.

They are brand new at this point, but I was impressed from the start:
— The tech at check in was a bonus not a burden
— The wait was nonexistent and I didn’t have an appointment
— The staff was cheerful and willing to chat a bit (but they kept pace and got things done!)
— The Nurse Practitioner was so cute and sweet and set me at ease. She felt like talking to a my grandma if my grandma was super nice, super smart and ready to get me well.
The only thing missing was some chicken noodle soup out the door. I know I’ll be feeling better in no time.