Bank of America

Bank of America overall has not been my favorite to bank with. That said, this location is terribly understaffed for the number of customers. Every time my husband and I have gone here on a Saturday, the lines for drive through or walk in are unacceptable. It’s likely this busy because the surrounding locations are closed on Saturdays. I actually feel sorry for the employees who must stay late after closing every weekend due to the ridiculous traffic and lack of help. Lack of employee support leading to lack of customer satisfaction, a theme at this organization. The employees are very helpful and friendly, however. Don’t waste your time in a 30 – 40 minute drive through or walk in line on Saturday. Go elsewhere.

I like these people!
Now, I’m not even going to consider all the «Bank of America is evil» stuff. Sure BoA a giant corporation that probably did some things that helped to send the American economy crashing, but I don’t think any of the employees at this particular branch had a hand in that.
What I do know is that the people that work here are nice as pie and professional. They have helped me through all sorts of banking scenarios, and it’s alway been a pleasant experience. When I was working downtown I developed friendly relationships with many of the tellers, and the bankers are great too. Seriously, these are good people. And having been to other branches in town, I wouldn’t say that about every BoA location in KC.
In fact, let me sing their praises just a touch more. These people have to deal with ALL kinds of people. And I mean all types, including the crazies. I’ve never seen them lose their cool or be disrespectful to people who are obviously off their meds or should be in some sort of state protection (or at the very least, charm school.) I know I couldn’t put up with half the crap that they do, so props for that.
Regardless of my feelings about BoA as a giant corporation, this particular branch is A-​OK in my book.

As far as banks go, this location does pretty well. It’s open and comfortable, and rarely has a substantial line. Every time I have used the teller services the bank representatives have been courteous and quick. I recently opened another account at this location and it was overall a good experience. I did learn that if you are downtown and need a BOA ATM after business hours, you can go to the tower doors (One Kansas City Place) at 12^th and Baltimore and be rang in by security. I find myself using this location too because it is the only one convenient to my office tower.
Huge corporate bank location, nothing special really, but the staff is great.

This bank overall is a little hit or miss. I originally became a customer because of the convenience but to be honest Id rather do business w/​an establishment that had fewer locations or amenities than have to guess from one day to the next about the quality service and changes in proceedure. Needless to say, I still have an account w/​BOA but Ive moved most of my business to US Bank and so far, Ive been much happier