Walgreens

I just wanted to share my experience at a local Walgreens in Kankakee, IL on Kennedy Drive. I have been sick with Mastitis, running a fever, and at 4 pm today (8÷23÷15) my OB/​GYN called in a prescription for me. We went through the drive thru around 5:30pm. The technician informed us that the prescription was not ready, and that it would not be ready for another hour to hour and a half. We live 20 mins away, so it’s not like this place is right down the street for us. I assumed an hour and half would be enough time for them to fill it. We had to make a special trip out, sick as I am. So we say ok and go get me some soup. It takes about an hour or so, and we come back at 7pm. When we ask if the prescription is ready, Cindy Varella, asks if we signed up for text messaging. Asked if we got a text. We say, «no, but you informed us previously that it would be ready in an hour and a half.» She said, «well it’s not ready. We’ll send you a text message when it’s ready.» My husband says, «my wife is really sick, is there anyway we can expedite this process?» She retorts, «Yes, you can wait to get a text message.» I could not believe how rude she was, as we were very patient considering it had been 3 hours since the prescription had been submitted for processing. I asked if I could wait inside to which she said, «Sure you can wait inside.» I went in as painful as it was for me to walk, and finally received my prescription 3+ hours after it had been called in. Cindy was very rude, and all I have to say is I’m glad this is not my typical place to fill a prescription. I only went here because it was 24hrs, and my usual pharmacy closes early on Sundays. If everyone who goes there has to be met with delays and rudeness I can’t imagine how they stay in business.

The service we received from this Walgreens is extremely poor. I filled prescriptions for an antibiotic to treat possible bacterial infections when traveling to India. This was a very important drug to have «in case» of illness. While in India, my husband became very ill. I took the prescription out to give it to him, and noticed it said «partial prescription.» They had not told me when I picked it up. I WOULD NOT have left the country without it. I was then in South Asia helpless. My husband only had enough for a couple days. He started to feel a little better, but not complete.y. He visited the doctor as soon as we returned to the U.S. I called Walgreen’s to tell them of the problem. They just merely seed «do you want the rest of the prescription now». The doctor had told us that it was too late for the rest, and hopefully a resistant bug wouldn’t come back because he hadn’t had all of the antibiotic. He became extreme. y sick a couple days later. He spent FIVE days in the hospital because of this Walgreen’s oversight. It was frightening, and extremely expensive! We are now looking at other pharmacies to transfer our business.