Tutti Frutti

My family and I went here tonight and received horrible customer service. The employees were very rude and inconsiderate. One woman stood at the yogurt spigots and would let you try only one flavor. She actually told my son, «One sample only». She hovered over my family like we were going to steal more samples. Cashier was just as rude. I can’t believe people patronize this establishment. I told my kids to leave the yogurt and we could go somewhere else, but my wife was already paying for my daughters. My two sons and I refused to get any. I will drive to Kailua’s Island Yogurt for dessert. It“s amazing this Tutti Frutti can stay in business. We will never go back there ever again!!!

Good yogurt and toppings. Nice clean seating area. Not very friendly customer service, bordering on rude.
I never saw the lady (owner?) smile and she didn’t even acknowledge our presence. For example, I saw a few of the other customers with sample cups. I asked the lady if my kids may try a sample as well. No response, no eye contact… almost as if I hadn’t said a word. We stood there in awkward silence waiting for some signs of life. Finally, a man (maybe her husband?) appeared from the back with some sample cups. Perhaps he overheard me ask. He, on the other hand, actually talked and smiled. But he just gave us our samples and then quietly disappeared, leaving us to deal with Ms. Silent Treatment.
When we finally paid, Ms. Personality, again, gave us the poker face silent treatment, only muttering the amount we owed. No «thank you» no «enjoy your yogurt»… just a general «give money to the human shaped robot» sort of vibe.
After finishing our yogurts, as we were leaving she didn’t offer a ‘good bye’ or ‘thank you’. When my kids and I offered our own polite «good bye» and «thank you» she grudgingly returned it (without looking in our direction). Must be having a bad day.
If I was by myself, I wouldn’t mind the silent treatment. But it irks me that my kids have to witness (and be the recipients of) such impoliteness, especially when I try to instill in them the importance of manners and social courtesies. For a business owner to behave this way… inexcusable.

Being that the weather has been really hot and humid lately, I took he kids there twice this week to cool down.
Pros: –clean
–nice tables
–good variety of favors and toppings
Cons: –customer service
–they make you feel bad if you want a sample. I asked if they had a sample cup available, and the woman working didn’t say a word and walked to the back. She came back and said, «your sample is coming over there (pointing to the back hallway)» her husband came to me with a single cup, as I reached for it he asked «which flavor?» Apparently, he has to do it for me. Geez not like I’m going to go crazy here on samples, lol!
–A dad and his toddler paying before me had a medium size cup filled to the rim which is quite pricey. He asked her for an extra spoon and she seemed irritated but gave him one.
–I had 4 cups full of yogurt and asked for an extra spoon as my toddler would be splitting it with my husband at home. She said,“FOUR spoons.” I replied, «I know, but can I please have another?» She didn’t say a word and reluctantly put another in the bag.

Visited Friday night and was well surprised about this yogurt place. I’ve been to different yogurt spots, but this one is actually pretty good. The flavor of the yogurt is very good. I chose a combination of watermelon, blueberry and strawberry. It was very delicious. The owners were very friendly too. Recommend this place if you are looking for a quick snack in Kaneohe.

My husband and I came here about five times before I realized they had a stamp card, so I asked for one. We racked up our yogurt stamps and by the tenth one, we were supposed to get $ 5 off our 11^th one (which was tonight) and instead of giving us our $ 5 off, the rude lady gave us ANOTHER stamp card with 2 stamps on it and said she’d give us the $ 5 off when we finish this new card… I was pissed off to say the least. It sucks because the yogurt is actually really delicious, but don’t get too excited, you can only taste one and you can’t even do it yourself. We are most definitely NEVER going back to this place. Horrible customer service!!! Super stingy.

I like this place a lot. Very clean. Affordable. Delicious product with a great variety of fresh flavors and toppings, both traditional and local. Service is friendly and they offer customer loyalty cards. I have recommended this place to a few friends already and will be back for more.

My go-​to froyo place. Great variety of flavors and toppings. Pretty chill atmosphere with some tables and chairs inside to enjoy your dessert. Watermelon is and always will be my favorite flavor. Yum!

Very tasty and i heard they made it with real fruit. Different then other yougurt places. MUST TRY!

Yogurt and toppings are good. But you’d better be prepared and know what you want. God forbid if you want to taste a flavor… they will call someone from the back to hand you a little paper cup. ONE paper cup. They won’t allow you to pull down the handle and they will hand you the one cup and then tell you to throw it away. You are allowed one taste. I have never seen or heard of such a thing. Go if you want tasty yogurt but know that you won’t be able to taste anything beforehand and will be watched over like a hawk!

Great yogurt. They have a pretty good selection of flavors and toppings. We’ve always experienced good customer service and we are there at least once a week. Get their stamp card and get a $ 5 of reward when you fill it up.

I wouldn’t recommend this tutti frutti location to anyone! I was surprised to be told that I couldn’t have any more samples. I had only tried a few flavors before I was cut off. Even more surprised it was the owner of the store. The cost of a couple of teaspoons of yogurt cost them my patronage for life. I was going to spend $ 12 on a cup of yogurt. I should be able to sample every flavor twice if I want to. You deal with abuse on a case by case basis. Your attitude left me with a taste of ick in my mouth. Customer Service was awful. Product mediocre at best. The vibe in the place is sour.

One star just because I can’t write if I don’t give at least one.
The worst customer service I have ever experienced for frozen yogurt
As soon as you get there, the register follows you with her eyes.
I asked the little cups to try some flavors and she came out of her register with ONE little cup an SHE HAS TO PRESS THE KEYS ON THE CUP.
You can only try one flavor.
There is no greeting at all.
Not even a thank you after paying.
But there is a jar for tip.
I’m not coming back.

Went there tonight with the kids as a reward for a great job at school. The bad first, yes the customer service is not the greatest. The service was 10 times better when it was owned by a previous owner and the place was called orange tree. Being that I myself am a Korean I understand why people find the service level pretty poor here, the new owners are Korean and this is a small mom and pops establishment and honestly, how many of these Korean owned small businesses give you 5 star service?
As for the sampling, there must be a reason why they serve the samples and not allow you serve yourself. The man came out and gave a good size portion so it wasn’t like a drop of froyo it was more than enough to get a taste of the flavor. For those of you that complain, if it was your business how would you feel if the customers were helping themselves to about a lb of sampling before spending a dime there? Don’t tell me that doesn’t happen because people take advantage and these shop owners are just trying to survive. Now if they refuse to offer samples then that’s not good business practice but they do so to me that is all that should be expected. Ever been to Baskin n Robbins? The tiny little spoons is about half of the sample that was served to us tonight so can’t complain. Btw; the baskin n Robbins is owned by Koreans too and the subway next door…(remember I’m Korean so I’m not being racial)
The good: the place is clean, very good sign in my opinion if your going to be purchasing self serve edible items. There is always seating, there used to be a tv with kid friendly movies playing (didn’t notice if they were tonight, sorry). The flavors are good, like it better then menchies in ward. It’s close to home but the best part for me is it was exactly what I needed to cool down on a hot muggy evening with the kids… that is priceless.

Another great experience! Nice worker who gave us sample cups to try some flavors that weren’t there the last time we went like green tea and blueberry! Ended up getting vanilla and the boyfriend got tart and taro. Yummy and not as regretful as other desserts would be. Will be back soon…

First time here and mainly for the kids. Ever since we walk in, we got no welcoming and just an awkward state from an Asian lady. It felt like don’t be a menace movie «hurry up buy now!»
We asked the Asian lady for sample cups and she walked around the counter and asked what flavor I wanted to try. I told her snickers and she filled up the sample cup herself in a rude way. We only tried one flavor each. I used my old sample cup and tried more then the lady just stared. So we stopped. The kids really wanted froyo so we just bought.
The flavors were mediocre. Nothing about this place was delightful hence the fruity colors in the place.
Never coming back again.

Seriously worst frozen yogurt place ever!!! Customer service was awful! I came here with my other half, daughter, and niece. We were searching for a place to eat ice cream and passed tutti frutti, so we opt for froyo instead.
We came in and the lady in the front did not greet us, we wanted to try samples and asked for a sample cups. She walks all the way around and asks what flavors we wanted… Like that is weird, first froyo place I came that did that. She makes our samples removes the excess yogurt! On top of that she leaves once she gives us all one sample each, we couldn’t try any other flavors!!! Upon paying, the lady hands me 2 spoons for 4 cups! I looked at my other half and asked if he got the other 2 and he said no. So I had to ask her for 2 more! Like seriously, is she assuming that we we’re gonna feed a 4 yr old and a 6 yr old (they are capable of feeding themselves) or was she assuming that we were just gonna eat with our hands?! Pretty stupid!
DO NOT COME HERE!

Nothing special about the flavors that haven’t already existed at other froyo places. What really bothered me while I was there was their costumer service. I think there was a change in management since the last time I visited this place, which was back in 2012.
After asking for a sample cup, and holding my hand out expecting to receive one, the worker walks around the counter and stands in the frozen yogurt area. She asks for the flavor you would like a sample of, proceeds to pour a set amount, and slices any excess off with a ruler (ok that didn’t happen, but I wouldn’t be surprised at that point if it did). After trying a flavor, she doesn’t leave her post, and continues smiling, waiting to service you in any more samples. My girlfriend and I found the whole ordeal awkward and lied about not wanting to try anymore flavors.
Once she left, we used the same sample cup to try out some of other flavors without our personal assistant. I already sensed the premonition that doom was upon us, and another lady appeared, looked like a manager of some-​sort, to scold us in an Asian dialect. Not one word of English was spoken from her, and I was cringing – hard.
So… if you want to eat froyo at the stingiest establishment around, watching you in the back with a video camera if you dare try any samples on your own, come here. Maybe they’ll implement charging customers for using their chairs.

One of the best frozen yogurt places I’ve ever been to.
You can actually taste the quality of the yogurt. Very fresh and cooling, unlike some other places where it gets all mushy in the machine.
Highly recommend this place.
I also tried the waffle dogs and they are hella bomb! :)
They make this fresh too as you order it. Definitely recommend.
I’m glad this place is open! Go Tutti Frutti! :)

Tutti Frutti. ohhhh meeee gooooossshhh! to be honest I am probably the last person in the world to discover this wonderful yogurt place, i know ok it’s so shamefu; but you know what me and tutti futti first bumped to each other at the kaimuki branch the one close to toys and joys and oh my gosh, when I saw this place it was just love at first sight those fruity picture just screamed come and try my flavors and so I did.
and so i went in and tried all the flavors but ofcourse the thing that totally melted my body into an outburst of severe lust is the flavor honey dew, after tasting it, I don’t want anything else but honey dew. then after you’re done selecting your yogurt, you move to the toppings section, In the kaneohe tutti frutti branch that is located close to times plaza and subway, the place is always clean, and you know what I love about their topping bar selection, the fruit cutting are pretty large, oooh! lala! It’s pretty awesome, compared to the other tutti frutti’s stores I’ve been to where the fruits are cut really small.
but anyway my ultimate yogurt flavor would be melon or sometimes they use the term
honeydew topped with strawberry and lychee poppers that just burst some awesome juice in your mouth and add some kiwi, strawberry and lychee to it and it’s just like lovefest in you’re mouth.
Overall I recommend Tutti Frutti for all ages, male or female, all ethnicity, wether you’re from mars, or from venus. This is one place you’ll always going to have fun.
i love the Kaneohe branch because it’s close to home and there’s no crowd so more food for me ^_​_​^

ok so I am not one to try things out as soon as they open. Once all these self serve yogurt places started popping up everywhere. Just thought it was just the new trendy thing. I finally tried it and I loved it. Since we live close by my first experience was here at Tutti Frutti. I also have the ID card and got some extra savings as well :)
This location is small but just right. Only a few tables to sit down inside. They have a TV mounted on the wall playing kid friendly movies. Love that! Both times that I have come here the girl working behind the counter was helpful and nice.
They have 10 different flavors of yogurt to choose from. I have tried the Strawberry, Vanilla Bean and Death by Chocolate. All were yummy! I had a taste of the Snickers flavor and it tasted just like the candy bar! They have lots of toppings to choose from. Fresh fruit, nuts, mochi balls and even some cereal and much more! They also have condensed milk and different syrups to choose from.
Our kids love coming here too. It’s yummy and fun for the whole family. For the price of $ 0.40 an ounce, it’s affordable for all to enjoy.
I will for sure be visiting again.
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