T-Mobile

Julissa provided awesome service in helping me with the process of switching fromATT to TMobile. Because one of our phone lines was in Oregon, needed to be unlocked and end the service contract, it took a while to get service to that phone. I encountered a lot of problems with ATT, and knew that I could text Julissa when things weren’t running too smoothly. She always got back to me in a timely manner.
I was able to finally get service with her help. She’ll be moving to the new location at Ala Moana, so I highly recommend you see her if you need service with T-​MOBILE

Finally got husband to change over to Tmobile family plan saving a ton of money. Great service from Carol-​Lynn.

Shittiest customer service ever and you’ll probably have to wait over 20 – 30 min to get helped

Most of the workers there especially the lady store manager has no customer sevice skills no aloha make you wait for 45 min.

I went into T-​Mobile because I lost my phone and needed them to turn it off. Upon entering the store worker who stood closest to the door welcomed me and kindly ask how could he assist me. The rest of the 6 workers who weren’t assisting any customers just starred at me which changed the welcoming feeling I had into an uncomfortable one.
The the guy who assisted me was very helpful and answered any questions I had with confidence and knowledge. While I was being helped, 4 other workers would walk by, look at the computer screen, glare at me more, ease drop and jump into my conversation. REALLY!?! Make yourself useful and clean your dirty fingerprinted windows!

Awesome service! The staff know their stuff! After hours on the customer service phone, I decided to give up and just go in. The in store staff fixed it all up in 5 min! Clarified my concerns, switched the appropriate numbers and fixed sim card issue. They are super T!

Sent in today and worked with Dawn. Wonderful. Really appreciated all her patience and help. I had written a previous bad review but I have to admit I was wrong.
Tmobile has the best plans and I had service in Italy. For no extra. I am a happy camper.

Had a great shopping experiernce at the Kaneohe T-​Mobile today. I was expecting there to be a long wait as when I pass by there always seems to have a lot of people in the store. Nevertheless I went around 4 pm and was accomodated immediately. When I first entered the store, there was a nice gentleman who greeted me to ask what sort of assistance I needed. He was very pleasant and opened doors for customers when he could. The sales associate that assisted me was very knowledgable but couldv’e done a little better in explaining current promotions on data plans.

Horrible service! Absolutely hate t mobile– switched over from AT&T because I heard good stuff about them. Switching over was so smooth so it was off to a great start, I got the iphone 6 plus and husband got the galaxy s6. Bought cases to protect the phones. 3 weeks later my husbands galaxy just stops working out of nowhere and the screen goes completely black. Went back to the store to get a new one and the guy said all he can do it order a new one which will take 5 days to come in the mail. Checked the order status and it wont be in for another 3 weeks!!! Called tmobile kaneohe to explain that my husband needs his phone for work and what can they do for me, and the representative named Michelle cuts me off mid sentence saying shes with another customer, I tell her give the phone to someone who can help me and she says no one is available. So my husband drives there from laie and they tell me I have to talk to the people that they ordered the phones from and explain the situation so I dont get charged! Seriously the worst customer service ever! Its all good until there’s a problem with the phone and they give you the round about and dont want to help! Plan on canceling my service!!!

T-​Mobile employees are very accommodating and helpful. However the wait line is very, very slow. I am very happy with my phone.

I like T-​Mobile overall, but the wait time at the store is ridiculous. Went in to buy a square register card reader. Sat for 20 minutes just waiting to check out. If I Didn’t Need It I would have gone somewhere else, but I was on a time crunch. They may want to dedicate 1 of the 4 registers for quick purchases. They were nice though

This is located in a shopping center near the mall. I have visited this store yesterday for the first time. I had a great experience at ALL t-​mobiles I have visited except for Kahala Mall.
Anyways, I came in to refill/​pay my monthly bill because I pay prepaid. It was fast & easy & the cashier was really nice! His name was Jeff & assisted me right when I walked into the store so I didn’t have to wait. There were other workers there as well & were assisting other customers. It was nice to see workers helping customers. Great job T-​Mobile.

Went to go upgrade from my Note 2 to a Note 4 and the service was just awesome from the moment I walked in! Bradley was standing close to the door and as soon as I came in, he was helping me. He is very knowledgeable, helped me make sure I set my new phone up correctly and even spent time talking to my girlfriend in detail about plans cause her family is considering switching over. Afterwards, the manager came over to make sure everything went smoothly and he was super nice as well! We talked story with him for a few minutes and then we were on our way.
Overall the service was that good to where I had to write a review on it. I will always return to that specific T-​Mobile store.

I’ve been a customer of team-​mobile for about 17 years. The reason is the service center in Kaneohe. Hands down these reps care about you and your phone and want to make you happy. My personal favorite representative is Bradley. He knows everything about my phone. I’m so pleased with how he explains things to me and fixes my phone whenever I need help. Great company, great employees, great service. What more can you ask for?

The service is always amazing here! I’ve never had a bad experience. I really like the staff and the system that they have to make sure everyone is getting helped by someone.
You check in with someone when you enter and the wait is never too long even though the place is usually filled. They are always well staffed for the amount of guests that come.
Friendly, extremely helpful service I get here. It definitely makes my experience a smooth one. Sometimes going to these types of places can be stressful, but the staff here always make it a nice visit.

I am a long time T-​Mobile customer. Going back to the 90s. I’ve never had any issues with my devices or with the 611 customer service. The only store near is this one located across the street from Windward Mall. As it is the only official outlet on the windward side it can sometimes be quite busy and the waiting times are affected as such. The staff seem fairly knowledgeable about devices and service but sometimes it’s difficult to get answers about certain things concerning accounts. Nothing major really but it should be noted that going to this store during busy hours will include a wait and some of your questions may be better answered online.

So I want a iPhone 5S…
I’ve been with T-​Mobile for years. Ever since I had a Blackberry Pearl (red) back in 2009, then switched on over to the iPhone 3G since 2011 (and still have it), I’ve been looking at upgrading to the newest iPhone 5S, just because the 3G was being ridiculously slow and freezes a lot. I had been looking online, checking pricing to get the iPhone 5S as cheap as they come, but everything seemed to be over $ 500, and I didn’t want to buy anything used, if I could help it. Ever since I heard that T-​Mobile was offering the iPhone 5S, I kinda held off upgrading, since I could learn to deal with having a slow as hell iPhone 3G that freezes on occasion until the iPhone 6 comes out later in 2014, so I was just looking at my options, including buying a replacement 3G that doesn’t suck so much or buying a iPhone 4 or 4S. And so, I was here just to get my facts straight on whether the price is right for me. While my 3G still works, it’s just being an increasing source of frustration and annoyance to me, which makes me want to upgrade, but trying to just hold off till the iPhone 6 comes available and price drops for the older generation of the iPhone family.
T-​Mobile is the one of the top 4 internet and phone companies in the world, dominating the US Market for many years now. Competing with AT&T, Verizon, and Sprint, T-​Mobile is pretty reliable with internet service and telephone /​long distance service. This particular T-​Mobile store is located in Kaneohe in the Kaneohe Bay Shopping Center on Kamehameha Highway, across the street from Windward Mall. There is plenty of parking, since the Kaneohe Bay Shopping center is pretty big, but it can be a challenge to park here at peak times. But if you are like me, TheBus has a couple of routes that come through Kaneohe, namely #55 and #65, which stops pretty much in front of these shopping center. T-​Mobile provides a lot of services and phones to help you with your mobile and telecommunication needs. The stores themselves offer accessories also. The store itself is wicked clean and almost like the Apple Store, where everything is very meticulous. Brand spanking new and there are those employees who are wanting to help you out.
I was here on a nice Saturday recently, on a day trip to Kaneohe town. I had kind of went to T-Mobile’s website to see how much the iPhone 5 had cost online, but had hold on to hope that it may be discounted for existing T-​Mobile customers. I entered the store where a few customers were browsing the store. The sales people were busy helping others, so I walked in and admired the store as well as their products before being called over. I noticed the Samsung Galaxy 4 and 5 neatly displayed and thought of switching over to that. But naw, I decided to stick with Apple, since they rock! And so, the lady called me to see what I needed. I told them I was a T-​Mobile customer looking at the iPhone 5S and proceeded to ask for my telephone number. Unfortunately for me, my suspictions were confirmed and that I would have to pay full price for the iPhone 5S or 5C. I asked about other options that I could do besides the iPhone, but most of them were sizable financial commitments anyway. However, I could do monthly installments with the new iPhone, so that was cool. I ended up not doing anything, but just wait it out and bear with my old 3G till the new 6 comes out later this year and compare.
With that said, I think that the service here is okay. They answered my questions professionally and did not brush me off. The experience here was average and felt wanted, since I was a T-​Mobile customer. Definitely wished that the iPhone 5S wasn’t so expensive right now, but it is what it is.
Support local!
B

Came in to refill my ‘hotspot”. Was greeted when I walked in and was told I would be helped as soon as a sales person was available. Checked out the Iphone5 and was helped within 5 or 6 minutes.
Good service.

Overall real happy with them, they ha e started a bunch of new plans and finally got the iPhone! We switched all our phones and are now getting a better deal than before! They were accommodating and helpful, especially PB, Finn and Jessica, all of them were a big help! Glad I changed!

I came in to your store to upgrade to an HTC One S a couple of weeks ago. The young lady who assisted me was very kind, but ended up being a complete imbecile. When I arrived home that evening and tried to connect to the internet via my new phone, I kept receiving this message: «This phone is not compatible with your plan. Please upgrade your plan.» While at your store, I specifically asked your employee if I would continue to pay the $ 30/​month I was already paying with my Windows phone if I switched over to the Android market w/​the HTC One S. She said yes, nothing will change, my plan will stay the same & my bill will stay the same. WRONG! Since I live in Aiea, I ended up going to the Waimalu T-​Mobile with my problem a couple of days later, only to find out that my plan needed to be upgraded and that I would be paying about $ 43/​month. The nice man at Waimalu, Matthew, was very helpful in resolving this problem and even expressed his concern over your employee who is feeding customers wrong information.
This experience was so disappointing. Be ashamed of yourselves for the lack of training provided for your employees. Sad.