Safeway

Sorry to say I always order a sandwich here and it seems to be the same lady always making them and I can’t get a name because she doesn’t wear a name plate. She take forever just to make a sandwich making a lot of people wait and a few people left while waiting and she tends to make a long conversations as well management really need to check that out

Interesting store service was great at checkout. Store has just about all odd things you could want. Store fairly clean plenty of parking

Great selection. But every week i need buttermilk. Im lucky if they have it, and if they do, its expired about half the time. Its super convienent for me to get the buttermilk at safeway, but im getting annoyed. I talked to an employee, and he said the dairy comes in on thursdays, so i try to make my ranch for my job on thursdays or fridays, so i get a fresh product, yet last friday i went, and there were three buttermiks on the shelf, 4 days past experation! And when i asked if they had in the back, i waited for 20 minutes. Thats 20 minutes of my workday, on a friday, gone. I was really annoyed.

I like that this grocery store carries Rosealiani Ice Cream which is distinctively Hawaiian. The staff were friendly at helping me find what I was looking for. This store has a good selection of items not found in other grocery stores.

Horrible service. Just asked the manager for some stamps and a roll of quarters. He said no because they need the quarters for the register and walked away. Ok idiot I still need my stamps. Service sucks.

The worst deli on the planet! It starts with the manager — very slow and non caring, so naturally all the ones below her are all like her!!! So sad…
So we no longer go into your market and give you business, because there are so many other markets or deli’s that do value our business.

Nice cashiers !
The deli (sandwich side) is oddly slow. I’m not sure why, but manager should address it.

Not that great
We enjoyed shopping in Lahaina’s Safeway on Maui. So we planned on coming here often… but ended up coming only once.
The selection is just a lot smaller than in other stores somehow. Meat selection wasn’t all that great… not the cuts I looked for. Also less choice when it comes about wine and booze. And then the pretty long lines…
Prices are ok, some good wine offers too… but still.
We ended up going to Foodland more often, which was closer anyway. Luckily we had a customer card for both Safeway and Foodland.
If you live around the area it might be ok… but not worth making a trip.

Poor customer service from the customer service department. We asked simply for some help and got attitude. I’m very sorry if you don’t like your job but please take the Nails face off! Thanks have a nice day! No aloha.

Safeway Kaneohe, I have not been impressed lately!
I love their $ 5 Friday sales. I do not love the crowds, but it is inevitable with the good deals they have on Friday. However, they need to be more prepared for these days. EVERYONE knows every week that there are $ 5 Friday sales. They always seem to not be prepared. They never have enough cashiers working during these sales, ESPECIALLY IN THE EVENING WHEN EVERYONE IS OFF OF WORK! Safeway during the work week is always crowded regardless of sales from about 5:00pm to about 6:30pm. However, I often find myself standing in really insanely long lines.
I like their variety of product they carry. For things my family shops for, they have wide selections and variations/​flavors of product. However, a lot of the time they don’t have things in stock! They have the tags/​spaces for them on the shelves, but seem to be often out of stock! One example of this was almond milk. There have been incidents where I have gone in and their regular dairy milk supply was to a bare minimum and a lot of the shelves were empty.
Went in this morning to get a salad (from their deli section) –these are really good. Everything is packed separate (croutons, chicken, etc.) so the veggies don’t get soggy and you can control your toppings/​amount of dressing. They are $ 5.99 though, a little pricey for the size it is. Cashier was very friendly, but perhaps waaaaaay too friendly! There is only one cashier working. She is talking with a customer about something non-​related to the shopping experience. There were about 5 more people in line behind that person (including myself). All of us expected to have just a quick trip in and out (I know this because everyone only had one or two things). Yet, they spend about 5 more minutes just chit-​chatting about nothing. Someone actually walked to another lane and I watched to see where they went, but there were no other registers open, so he came back and stood in this line of now 6 more people. UGH. Talk about a drag, and my day has barely started! (On my way to work…)
Safeway has lately been a hit or miss… with their customer service and product availability.
However, this Safeway has a Bank of Hawaii in-​store branch, Coinstar, and Redbox.

This place has the highest prices, the rudest employees and the slowest customer service

They REALLY need to get better about offering help to the car to OBVIOUSLY PREGNANT WOMEN!
One plus: today I discovered that they offer a complimentary cookie to kids in the bakery department! How cute!
Please have ground turkey and pork available. They have it on hand maybe 1 out of 5 times I go in.

Every time I have come here the store has been clean and stocked. The workers are really friendly & answer any questions I have with a warm smile.

I’m here right now and it finally just turned 10pm. Been standing here for about 5 – 10 mins. All the lanes were closed but lights on and ringing others. Workers just stare at you and don’t tell you what’s going on. One guy finally told us and a few others to start forming new lines and put our stuffs down. They have to shut down and restart their registers. Like really? There’s about 20 – 25 people waiting. This lady next to us told us that this happened a few times the other night too. After a long day we just want to grab groceries, pay and leave not stand around waiting to pay.
Two stars because only one worker is speaking while the rest is mute I guess and the store is packed with variety of merchandise, no empty shelf. He just now notifies us that this happens every night and the lady who is doing it is slow as always according to him. Also they left lots of carts and stock stuff out blocking the aisles making customers having to squeeze through the small space to get to what they need.
Maybe they should come up with a better plan to resolve this situation. I saw some customers putting back things and leaving since they didn’t want to wait any longer for registers to restart up.

Dear Safeway, I’m So Happy: But I should probably have written this update sooner. The Kaneohe Safeway has corrected most of their deficiencies. Last November I wrote an unflattering review regarding my experiences at this store. I’m happy to report that they have improved greatly and maintained their improvement over the last 6 months. Good Work, Safeway! They have maintained the improvements I’m no longer disappointed in this store!
Long Lines: I complained about long lines and not enough check stands being opened. Problem solved! In fact, one day I witnessed every single check stand open and in use. There are like 10 or 12 check stands too. Unbelieveable! Normally 1, 2, or 3 cashiers max. were working regardless of how long the lines were. I visit this store weekly and can say with confidence that problem has been actively addressed. I am impressed! I’m so happy that I can get in and out of this store quickly.
Empty Shelves: This was another issue that I noticed and addressed in my review. Recently shelves are being re-​stocked. Empty shelves used to be a common sight. Now they are almost always stocked with at least some merchandise. There are still some empty shelves at times. But, I’m sincerely happy that this too has been corrected.

I have to give this Safeway location a 2 star rating– 2 stars for the good customer service that I received while shopping. Although I am most appalled by the sushi station there more specifically on the spicy ahi bowls I got today. Please Safeway! If you’re reading this, let the sushi chef know that a spicy ahi bowl should not be 80% rice, 10% ACTUAL AHI, and 10% cucumbers! I’ve never had an ahi bowl with a load of cucumbers on the bottom to try and make it seem like there is a lot of ahi. Seriously one of the worst bowls I’ve had in my life!
On the high note, I did enjoy the ahi rice. It was well done, but common I’m not paying like $ 8 bucks for rice!
Get it together please! I seriously had to get something else from a different store just to fill me up because this Ahi Bowl surely did NOT.

IMPRESSIVE. I’m a super fan of Safeway shopping. Best prices and good customer service. In the deli department, I was promptly greeted by a young man soft spoken man named Nick. Prepared my order well and smiled, now that’s something sometimes you don’t see in grocery stores.
It took some getting used to going around the store as I absolutely adore the Safeway on Beretania, but all in all, service and this location served my needs for the moment.
My check out clerk, Betty, was the absolute best! Smiles, jokes and happiness, now this is a lady who clearly enjoys her job. Well done!

This is not one of the better safe ways on island. They are often out of stock of items or have items expiring soon/​expired already sometimes. I love the sandwiches at safeway bc they have great ingredients but there are few employees who can make a good sandwich in a decent amount of time. Notice how there’s no longer a sign that says 3 minutes or under or its free? Expect to come into this safeway for a minimum of 20 minutes, even if you’re getting just a few things. The lines are almost always long because they are understaffed with 2 – 3 cashiers and no self checkout. There are a few employees here who are super nice, helpful and show great Aloha spirit!

Came here the other day and there was a woman poking through the freezer with her wagon angled outward, I’m pushing my stroller this way when the a*hole butcher I wrote about in my last review (his name is Glenn), rolls his meat cart thing literally right on the other side of the aisle blocking me and my baby from getting through. I sorta stood there and waited a sec, hoping the lady would finish whatever she was doing, but then another customer pushed past me and squeezed through the opening, and I figured one of them would move at that point.nope. So finally I’m like «Excuse me!», the woman looks up at me, glances at the butcher, then her cart, makes a face and goes back to what she was doing. I said «Excuse me!!!», again, and Glenn looks at me with all the annoyance in the world, drags his cart slightly out of the way, just enough room for me though, and no sh*t, he grunts and rolls his eyes like I’m the rude one and should know to just walk around an entire aisle instead of trying to pass through. I sarcastically yelled an apology for inconveniencing his royal Highness and kept going.
Lines of course were long as a never ending poo, so we finally braved self-​checkout and actually got through it with no problems. I had some produce and everything (produce is what usually gives me the most trouble).

In my household, Super Bowl ranks up with the major holidays in regard to spending a lot of money on food and beverages.
My team wasn’t playing, so I went to Safeway about 90 minutes before the start of Super Bowl. I was completely surprised at their sales! Ten pieces of chicken wings is regularly priced at $ 8.99. However, because of Super Bowl weekend, it was priced at $ 5.00! Everything in my wagon was priced at $ 5.00 each.
Note to self: don’t shop on an empty stomach and restrain yourself from going bonkers just because practically everything you’re buying is on sale for $ 5.00 each.
There was a lot of people shopping, but practically all the registers were open. So the wait in line was not long.
The staff there were very friendly, helpful and efficient. A very pleasant experience both to my tummy and wallet. Thank you, to the awesome team at Safeway Kaneohe!