Red Roof Inns

As Red Roof Inn’s go, this was a great one. Rooms were clean, nicely kept grounds and friendly front desk staff.
My only complaint is with the chain and their room design as well as the safe fee that they add on and only remove if you remember to tell them.

We were promised a ground floor double room since we are unable to climb stairs, we booked 2 months in advanced, upon arrival we were given a 2^nd floor room and were told no ground floor rooms were available. The bedspreads were stained, but otherwise the room was clean and staff friendly but unwilling to help

Cigarette burns, ants, stained towels, Oh my! This hotel was a bit of a train wreck. Dust lined every corner of the room, and ants crept along the bathroom floor. The toilet wasn’t flushed when we first entered the room and there was a cigarette burn on every layer of bedding. The room smelled like cigarettes (hah, I know. Who knew?!) and the people staying at the hotel were a little shady. They were actually chain smoking outside o their rooms with the doors open so that explains that. There were people roaming the quarters until 430am. There was also no shampoo, and the towels had stains (maybe they were recently used and not stains?) on them. Sigh, it’s a shame because it’s so close to the Western Michigan campus and awesome breweries.

This place is gross. Had to switch out to three rooms. Well first all three had terrible smells, dog, cigarette, must. Room 1) smelt terrible, carpet was wet, there was either mascara or black mold on the sheet on one of the beds and tons of flying insects and spiders, NOPE! Went back to the office, complained, got another room. Room 2) haven’t even walked in and there was a big spider on the backside of the curtain facing outside. Walked in and the beds weren’t made, a towel was on one of the beds, called immediately to the front desk and complained again (by this time I’m infuriated.) went back to the office to get a third room, after waiting in like behind 8 people at 1150 pm at night. Room 3) still smelly, but not as bad as the last… floors are dirty. Old cobwebs and dirt on the floor in the corners, and the comforter had some stains, checked the bed for bedbugs and luckily didn’t see anything yet. Laid down for a bit and decided to go to the office to see if I can get a refund or a deep discount cause of my dissatisfaction, and I was told I have to talk to the manager in the morning, BEST BELIEVE I AM. very dissatisfied, rooms are gross and smelly, and this is my 2^nd stay at a red roof inn, had a bad experience at my first stay at the one in warren, mi as well, after this visit will not be back. PLEASE RECONSIDER, go to a comfort suites or Hampton inn if possible! Stay away!

Stayed there for two nights last weekend with my husband. First what is a non-​smoking property allow smoking on the outside in front of everybody’s doors and blocking steps and in the parking lot? There were people smoking outside the door to the hotel lobby. I don’t smoke but I walked around smelling like an ashtray. You could not even go down stairs or walk out your door without walking through a cloud of smoke. Secondly our room was not cleaned at all the second day. We walked past the maid who knew we left our room. When we returned that evening, the front desk was not surprised at all then we set our room has not been cleaned. The girl behind the desk told us it should have been. We ask for clean towels which they were almost out of. No compensation was offered for us going back to a dirty room the second night. No apology either. When I went to check out, the girls the front desk was having all kinds of problems. She said it was due to the night staff and that’s why they had been fired. As a customer I don’t want to know that your staff has been fired. I don’t want to know that you’re having staffing issues at all. I’m paying to be a guest at your hotel. There was a line of customers with issues at the desk. Our TV remote most of the buttons did not work. The light above our sink did not work, until the middle of the night when it came on all by itself and woke us up. We got up and turned it off and it never worked again the rest of the stay. The inn was convenient to we’re visiting and more reasonably priced the many competitors. It was fairly clean the first night. It was also reasonably quiet. That being said, there’s no excuse for a guest room not being cleaned.

If I could give it less than one star, I would. I have stayed here way too many times — my boss keeps booking me here. Fortunately this is my last time.
I have had a lot of bad experiences here and it’s a shame because it’s a nice property, they redid the rooms and they appear clean. This is the kind of reasonably priced clean, modern place I look for because I travel every week and I need to keep the expenses down. Unfortunately, the maids are very random regarding the cleaning of the rooms. First few times I came and it seems pretty clean and I trusted this place (even though one of the maids stole from me). In the past year it has been running down a little bit and they don’t really keep an eye on who rents rooms at this place either. One time I brought my wife and son with me. I work at night and I came home at three in the morning and it sounded like I was in the club. The bass was booming and shaking the walls. I asked the front desk to do something about it because my wife and kids were still up at 3 o’clock in the morning and she told me that she called the room but there was no answer. At that point, it’s time to call the police. Because so many people party here, there are never any parking spots.
This week is the worst so far. The person at the front desk, Thomas, was kind of surly and completely pointed me to the wrong building in the wrong side of the building so I basically walked around the entire complex looking for my room.
When I got here, there were only two hand towels and washcloths — no bath towels…
I called the front desk and asked the girl who answered to save a couple of towels for me so that I could pick them up from the office when I got back from work. it wasn’t much of a surprise to me, hen I found that there were no towels waiting for me. Fortunately the night clerk, Stephen, is cool and he brought some towels to my room.
I washed my face and dried it with one of the new towels and went to get in bed. That’s when I realized that there were no pillowcases on the pillows except for one which was covered with human hair. Gross!
There was also no fitted sheet and they were hairs on the sheet that was on the bed as well.
I called the front desk again and Stephen came right up with fresh linens and I just made my own bed. Now I feel like this might be the only time the sheets were ever clean…
I wish I could recommend this hotel to anyone, but I really can’t. Owners need to crack down and hire some people that know what the hell they’re doing besides Stephen… They need to fire the kleptomaniac housekeepers and hire somebody who knows how to clean a damn room…
Stay away

Maybe this place has had a make over since a bunch of these reviews have been written because my experience there was a very positive one.
Stayed there for 3 nights and spent a lot of time inside because there was a load of snow on the ground and on the roads and the temp outside was scary low.
The heater in the room worked really well — not playing chase with the thermostat — more of a set it and forget it, and enjoy the comfort.
Bed was comfortable with lots of good pillows.
And there was no carpet — it had wood (or fake wood) floors which I much prefer over carpet! Maybe I’m a minority in that regard, but I do wonder why more hotels don’t go that route… hotel carpets tend to be nasty.
The place was really clean. Maybe an initial smokey scent but not overpowering and I like to burn incense anyway (oops! maybe I shouldn’t say that -) No I did not burn incense.
There was a fridge and microwave that worked perfectly. Had the TV on for a couple of minutes and seemed to work well too — but if you’re into Fox News I don’t think it was available.
The bathroom was clean and looked remodeled — clean enough to take a bath in the tub which may freak some people out. And the shower/​tub was draining freely with no ankle (or worse) back up… to me, that is a big deal.
Nice room layout with ample flat surface on a desk like work area — good floor plan and optimal utilization of space.
The wifi was a bit slow so catching up on downloads was not very doable, but hit a local coffee shop for that.
Friendly front desk staff and no sketchy neighbors. Felt very safe.
The overall experience here was a very good one, I’d stay here again, and would recommend it to others.

I called to book — excellent service. Got to Kalamazoo 2 ½ hours before check in time & they had rooms ready for us. Brittany at the desk was pleasant, friendly and gave us 2 great recommendations. One for breakfast & one for a butcher shop. I will review those later. Our rooms were super clean — very nice. I wish I had taken photos to post. I would definitely stay here again.

We chose this hotel because they allow pets and it was close to the Timber Ridge Ski Resort. We walked in to a room that is comically small and reeked of smoke. The signage proudly proclaimed the room non-​smoking but if the smell wasn’t from people smoking in the room it was from the front desk lady smoking outside our door. It was so bad, the tissues in the room smelled horrible. On top of that, the water from the tub faucet was yellow. ???
Also of note, a car had been stolen and abandoned outside of our room. I think the hotel manager/​owner was going to sell it if no one claimed it. So many things wrong with that situation…
So I guess in the end it was nice they let us bring our dog but I have never wanted to get out of a hotel room faster.

I got a good deal on hotwire for this hotel, so I decided to give them a shot.
I really enjoyed the layout of the hotel and the décor.
My only complaint was that the room smelled like smoke, even though it was a non smoking suite. I did let the staff know about it, so I wouldn’t be charged for it later.
The staff was friendly and the place was clean. For the price, I would definitely come back!

You get what you pay for, the Red Rood is a cheap hotel. ²⁄₅ stars sounds rough but I have experienced better.
When we first arrived our room smelled like smoke and was very stuffy, it was probably an old smoking room that has just been converted over. We told the front desk and they gave us a new room which even had a fridge and microwave so I think they either upgraded us or didn’t have anything else available.
First thing I tore the beds apart and looked all around them, everything seemed clean. The room was a little muggy/​musty, in allergy season I have a pretty sensitive respitory system which the room didn’t bother me too much but after the 3^rd night I could feel a bit of accumulation in my throat, but that may have been from the terrible weather outside.
The beds were not the best, first night my neck was a bit sore after waking up and the other nights were not as bad. I still didn’t feel like I got a very solid nights rest out of any of the 3 nights despite being very tired.
Amenities were limited. There was an athletic club across the street where you can pay 12 bucks to workout for a day. The free wi fi was just that, free wi fi, I was better off using 3G on my phone. If you are traveling for work and need the internet don’t expect to be productive.
The clientele this place attracted was also a little questionable. One group looked like they were moving into the place and had their room packed full of boxes and also brought a cat, who knows.

Short story, the décor is new & contemporary and there were no bedbugs, but that’s about all it has going for it.
We arrived early enough so we could check everything out & ensure its cleanliness, as I’ve never had bedbugs before & aspire never to do so. When we peeled back the covers, the sheets were covered in hair & stains. Utterly saturated, even. I went back in to see the manager, a petite, snooty, younger blonde woman with glasses who had the overall attitude of «I’m just doing this until [lofty unsustainable career of choice] actually takes off», and told her about the filth. She moved us to the next room over, which also had sheets covered in hair. After several mumbled excuses of «the laundry people have long hair» (seriously, have you people heard of cleaning your dryer filters or using ponytail holders at work?), the cleaning girl (think her name was Angelique or Angeline) was ordered by the manager to change the sheets in the second room right in front of us to prove they were clean. Sure enough, the third set was full of hair too. At this point, I was just ready to get «Angel“whatever out of the room, because the entire time she was remaking the bed, she kept assuring us it was no big deal, but then emitting these world-​weary, long-​suffering, passive-​aggressive sighs/​groans of irritation the entire time (seriously, lady, I just wanted clean sheets; would YOU want to be sleeping in other people’s unidentified filth? I can understand not getting job satisfaction from what you do, but that just was not called for), plus, while she changed the sheets, she threw the covers all over the floor, which appeared to have been perfunctorily vacuumed at best. So I gave up on her help & took a lint roller to the new sheets myself before I’d sleep in them. On top of that, there was dog fur all over the backside of the chair, the air conditioner positively REEKED of mold when it was turned on (a serious issue as I was staying there during that wretched heat wave of Summer 2012) & a visibly obvious, sticky, gritty mess of presumably sugar & coffee all over the counter by the coffeemaker. I was not impressed, but it just wasn’t worth the headache to bring it up to the manager again, so I cleaned everything myself as best as I could.
Slept more or less ok, thankfully, save for some shouting you could hear from the outside, and the morning manager (think her name was Sharon?) was incredibly pleasant & thoughtful, so that was nice. I just feel really put-​out by the attitude I received from the other two women when all I asked for was clean sheets, which I hardly feel is a outlandish or ridiculous request. I know it’s a cheap place, so I wasn’t expecting frills in any way, but I do expect things to be clean, as I think any hotel guest would. The killer part was that we had stayed in a Red Roof Inn the night before in Grand Rapids, and while it doesn’t appear to have had a décor change or remodel since the early 80s, it was impeccably clean & quiet with polite staff. I had never before stayed in a RRI prior to the night in GR, so I had high hopes for the one in Kalamazoo, figuring it would be great as well; sadly, I was sorely disappointed. Barring some sort of strange emergency, I would never stay here again.