Escape Nails Spa

I don’t write reviews often but feel compelled to for Escape Nails and my favorite technician, Tommy. I live on the opposite side of town, driving by several salon options to get to Escape. I used to Groupon or drop in wherever to have my nails done but now am dedicated to Escape & Tommy in particular. He always makes sure I am happy w/​his work as he proceeds and understands the particular way I like my nails done. Specialized customer service in a busy salon is hard to find. Tommy & the rest of the staff has always been friendly and happy. The spa facility is pretty clean and has several chairs for mani’s & pedis so little wait time. BTW, Susan is great too! TLC from Kalamazoo.

I really do try to come back to this salon to give it another shot. I no longer will be attempting… shellac has lasted me 3 days this time. All sorts of chipped. I’ve truly never had chipped shellac before. I guess I just get tired of the negligence. Time to find another salon.

My regular place wasn’t open one day during the holidays so I decided to go to Escape for a shellac/​no-​chip and it was the worst shellac I’ve ever had (and I get a shellac every two weeks). Not only was I in-​and-​out in less than 30 minutes (which is impossible if you’re doing every step of the process), but I was with three different nail technicians at three different tables! On top of that, they didn’t use a base coat and one of the three women cut my nails when I asked her not to. Of course, half of my set was all chipped and broken within a week. I can’t believe I left a tip. Never again.

A friend recommended getting my nails done here and to say I was disappointed was an understatement.
Krystina was beyond rude and offensive, asking very inappropriate questions about religion. Even bringing up the topic of the holocaust never existing simply because I was wearing a religious symbol on my necklace. I told her that I was confused on why she was saying such comments and she simply responded with «well I guess we’ll just talk about the weather!» (Ironically, my grandmother is a holocaust survivor) And proceeded with a condescending smirk.
Never have I felt so uncomfortable and offended by a stranger. On top of that, nor have I felt the need to walk out of a nail appointment. Furthermore, not only was she making inappropriate comments to me, but also to others. It was very apparent that the two women next to me felt uncomfortable as well.
The interesting part is that the owner was sitting right near us and did not interject! I called to complain a couple days later and with just saying my name he knew exactly who I was. He said he remembered the conversation and agreed that her behavior was very offensive. I’m not sure why he allowed the behavior to continue or why he didn’t pull me aside to apologize.
Not only was Krystina offensive but my shellac chipped after a day.
I’m still in shock by the situation and have been thinking about it each day since it happened two weeks ago. All in all, I HIGHLY recommend going to a different salon!

The service I received wasn’t bad. I’ve been a few times and usually I feel rushed. The facility is pretty close quarters and crammed. And the last time I went was my LAST time because it wasn’t as clean as it had been previously. The staff is usually yelling at each other and there is a woman who works the front who is usually rude to the employees and unprofessional and argues with them and rolls her eyes a lot at them. It makes for a very uncomfortable time.

The first time I went, I had a pretty good pedicure, but it seemed sort of rushed since they have to time themselves. I got a «shellac» manicure about a month ago and it was horrible. My nails were chipping within days of getting them done. I ended up soaking it off after just barely a week (shellac is supposed to last at least two weeks). I probably won’t be going back.

Reasonable prices but the pedi service wasn’t very good. The salon wasn’t as clean as I would like it to but better than some of the other salons in town. Will probably go back.

Truly wish I could get back every dime I ever spent here. My last experience was one in which I booked 10 mani/​pedis for a bridal party. Do the math on that to figure out how much business I brought in just on one appointment. I was the last girl of my group to sit down on principle and by the time someone finally sat down to help me (they did not bother honoring our appointment even though we were promised that would be the case so of course people were in the chairs just having started when we walked in), he abruptly stopped and said he had an appointment. Um, what?! So did I and I had been there for over an hour. No one was sent over to continue the work so I actually started having to do it myself so that I would be able to leave on time to make it to the rehearsal. By the time the owner walked over to apologize, my only offer was a shitty, rushed manicure. That I still had to pay for. Despicable. Not to mention the place is usually only halfway clean and bordering on unsanitary. Spend your money elsewhere, Kzoo!!!

Love this place been getting my nails done here for over 8 years. con and Nichole (owners) have higher standards than most. If I have an issue I request to come back in and they fix, no problem. Love love them. Have brought many girls to this place and they love it.

Best nail service I have ever received. Have been here several times and always extremely impressed and happy with outcome. Cheap prices! Krystina is my personal favorite, very friendly and makes the experience one to remember. Will never go anywhere else!

I had Krystina do my full set of gel nails. She was fast and did a great job. A week later, they still look good.

Love love love love love!!! I’m all about sanitation and they open new tools for every customer! It’s so relaxing and my shellac turned out awesome!!! Only flaw is the girl I had was on her phone while my nails were drying. She was young but did an awesome job on my mani-​pedi!

I had a pedicure and was very pleased with it. The place is cleaned, they cover the pedicure bowl with a plastic wrap that is changed with each customer, which is nice. Friendly staff, good prices.

My last 2 visits not so good I have been trying other places. Since they are now required to time themselves the work is not great and the service isn’t what it once was. Very disappointing.

Seriously hated this place. The guy cute me more than five times. My nails were bleeding. I immediately took off my acrylics the next day. YUCK!

Spend the $ and go to a Real spa or salon… I’m a cosmetologist and nail tech at a local spa. It’s hard to get my pedicures done at work… never again will I choose a place I can walk in. UNSANITARY by LAW, poorly done pedicure start to finish and I was hurt by the technician on 4 occasions.

I’ve been to a lot of nail salons in a lot of different cities and I’m thankful that this one is at my home base. Prices are comparable to others across the country and the service level they provide is much better than most. When you arrive you are promptly escorted back to your chair and asked if you want anything to drink. They provide water, soda or coffee, whichever you fancy. I haven’t EVER been to a nail salon, paying $ 35 for a mani/​pedi and gotten a free bottle of water. There is a fountain back by the pedicure chairs, which adds a calming effect and they always play a hit music station in the background. I always go to Lisa, who does a great job and I would recommend but Steve is also good.
5 stars would require an update to the pedicure chairs as I’ve sat in quite a few of them and they sound like motor is about to die for the massage. I normally just get a regular mani/​pedi and they are always trying to upgrade you to shellac, which gets annoying, but I can’t blame them as I assume most times they are successful on the upsell.

This place is a little gem in Kalamazoo.
They don’t have the dirt-​cheap prices of southern california nail shops, but what they do is definitely worth the cost.
From their acrylics to their mani pedis and waxing, they do an extremely good job.
I hope to visit again before I head home :)

I rarely have to wait long for a manicure or pedicure here so I dont make an appointment usually. The manicurists are all evenly talented, although a few speak very little English so conversing is sometimes in vain. They are all very sweet though and you can always count on a «What can we do for you, hun?» when you walk in the door. A manicure is only 12 dollars and if you just want to get your nails painted its only 5 bucks. I think they prefer cash but I have used credit there too.
My only negative experience I have had there was when I got some acrylic nails removed and the lady who was removing them soaked my hands in nail polish remover and left for 20 minutes and didn’t turn the fume sucker on so I almost passed out. (Sorry run on sentence) I made it out alive to tell the tale though…
Go there.

I’ve visited many of the nail shops in Kalamazoo over the last couple of years and I cannot believe it took me that long to find this gem. The facilities are trendy, spacious, well organized, and best of all, CLEAN!
Tasteful, unobtrusive music is piped through the shop while very friendly nail techs invite you to sign in if you don’t already have an appointment. I walked in on a Friday and highly recommend making an appointment ahead of time on high-​traffic days like the weekends. Although I had to wait a little while, I was seated at a spa chair asap where I was able to soak my feet while indulging in the massage chair while I waited. While I relaxed I noticed none of the catty chatter that you can experience at other nail shops. If the nail techs were not conversing directly with their clients they just worked quietly while their clients relaxed.
I received the BEST french spa pedicure I have gotten since moving to Kalamazoo, thanks to my new go-​to nail man, Troung. Not once during my entire visit did I feel rushed, not like other places who want to take your money and shoo you out as fast as they can. Troung took his time, kept checking in with me to make sure I was okay with the water temperature, nail length, this paint job, etc. I really appreciated the opportunity to make sure he was doing what I asked as other places have been sloppy in their hurry to give my seat to the next customer. The massage was just heavenly — it was just long enough at just the right pressure to make my tired feet and legs feel relaxed and energized.
After my nails were painted I was directed to a nail drying area where you are asked to put your hands and/​or feet under UV lights to help cure the polish. Troung graciously set the timer for me and welcomed me to use their variety of Bath and Body Works lotions that they keep on the counter, along with a few choice magazines.
The only factor that prevents me from giving a full five stars is the price. I paid $ 30 for a french spa pedicure, which I feel is a little on the pricey side. However, I definitely plan on being a regular for the occasional splurge. I heart Escape Nails Spa!
— - — - — - — - — - — - — - — - — - — - — - — - — - — - — -
One year later: I was so afraid that I would return to discover that this place had degraded to 3-​star status. WRONG! Upgraded to FIVE full stars! The staff is so friendly, the ambience so relaxing, I think I just might ask rent out one of the spa chairs to chill out for an hour every day after work. Ignore my earlier whining about the price. Worth every penny.