Best Way Disposal

Best Way Disposal has the contract to empty two commercial containers in a strip mall that borders on a residential area which has ordinances that you can’t make a lot of racket from dusk to dawn. However, Best Way likes to work really early and comes to empty those containers at 3:30am on Monday, Wednesday and Fridays. Emptying those containers involve a lot of banging and clanging not to mention the truck is very noisy which wakes everybody up at that time. No amount of calls or messages on their facebook page matters to them… waking up @ twenty families doesn’t matter to them… so boycotting the business that they service hopefully will matter to them. Too bad a small business owner gets penalized because this company chooses to be a big jerk.

We contracted with this company for years, but recently received a much better offer from another company. I called Best Way to cancel our contract. First, they don’t do refunds for prepaid service. Next, they said, «Well, we can do better on your charges.»
I said, let me think about it. The next day I called back, and they offered me a LOWER charge than the day before.
What is this, a flea market where you bargain?
I checked with my neighbors, and found that garbage service is NEGOTIABLE!
Call and ask for a lower price.
If you and your neighbors all have the same size containers, shouldn’t we all be paying the same price?
This company is practicing fraud, in our opinion.

Best Way Disposal has been our trash and yard waste company for nine years. The women in their office (yes they are always women) have always been professional, exceptionally helpful and really just plain nice. The men in the trucks are always courteous and go above and beyond when picking up our wheelie bins.
This past week another trash company in Kalamazoo did a large advertising campaign stating that Best Way had raised their rates urging people to switch, so I called the company and asked for a quote. The prices were exactly the same.
We will be sticking with Best Way, not just for the price, but for the people and the service.