Avis Rent A Car

I rented a car here recently. The desk staff at the time were extremely friendly and helpful. The weird thing about this branch is that they do not do a damage walk through with you before or after you rent the car. Also there is no one in the lot when you drop off the car to inspect it. Six weeks after returning my car, I received a bill for a damage to the car with no explanation. I couldn’t reach anyone at the phone number provided. I tried for about a week with different Avis phone numbers until I used their escalation page on their website. It turns out someone had rented the car after me, driven it to Kentucky, and then the car was inspected for damage for the first time since I returned it, and they decided to charge me for some inexplicable reason. All I received in return for my trouble was a «don’t worry about the charge.» I have rented with Enterprise dozens of times with no trouble, so I would recommend renting with them.

I dropped off a car on Thursday August 7^th and picking it up on Monday. The desk was busy so I left the keys on the front desk and they said I would receive an email with the bill. It is now August 16^th and no bill. I have tried to call the site many time and it transfers the call automatically to the AVIS national center. When I finally got a hold of the site they told me they would call me back and never did. I don’t understand why this site has such an issue with Customer Service when all other Avis locations are fine. Someone should really look at thier process.

This Avis is located within the airport, even though a different address is given online. You are supposed to sign the paperwork saying there is no damage to the vehicle, before you even see the vehicle, but apparently you can come back to the desk and recant before leaving the lot. A bit shady. Then you are given your keys at the desk, and are sent on a hunt for your car in the parking lot. There are lots of confused people wandering around looking for their cars, pressing the alarm button.
The car itself was great (better than my own), and the price was very good. The desk clerk was also quite pleasant.

This Avis location is kind of a no frills location. If you’re not the first one off of the airplane you can expect to wait a bit to get your car since the counter is usually attended by a minimum staff. This is actually no different than the other car rental agencies at the Kalamazoo-​Battle Creek Airport.
There are plenty of marked places in the drop off lot to park your returning vehicle. Unlike larger facilities you won’t be greeted at your vehicle or checked out there. At that point you need to walk to the terminal to complete your paperwork. That’s fine if you’re headed on an outbound flight but an extra step if you’re dropping off and remaining local. If you’ve got good timing you’ll have dropped off when a flight hasn’t just landed and things will move expeditiously.
Budget and Avis combine facilities here so if you have a Budget car there’s a chance their counter will not be attended. A sign will direct you to Avis in case you do go to the Budget counter.
All and all no frills but also no issues here. The staff is cordial and attentive.