Island Air

I’m sitting here waiting to board flight 467 from Maui to Honolulu and they’ve opened the door to the gates, and the jet fuel exhaust js just pouring into the terminal. Absolutely disgusting and unacceptable. People are coughing, and evacuating to the outside area to avoid breathing the pollution. I am very dissatisfied with island Air’s attention to he importance of their environmental footprint and responsibility. Between the plastic everything served, water bottles being handed out and the exhaust-I’m over Island Air.

Omg. It’s me again, delayed flight and they have to change planes wth I better not be late for work. I’m wondering if Hawaiian air is a better choice

Great Flight! Was scared at the size of the plane but when take off came it was amazing. Very smooth flight and the flight attendants had lots of hospitality. Definitely will fly again!

WATCH OUT FOR The 15 lbs. limit on the carry on bag — caused us SEVERE GRIEF! We have been to Maui over two dozen times in 10 yrs. The boarding pass did not reflect that we are TSA Pre approved out of Maui or our boarding group for our next UNITED flight. We had only about 20 lbs., in each of our two carry on bags. My $ 350 Rx sunglasses in a small black case were lost in the shuffle when the check in station made us move only 3 or 4 lbs from each of our carry on bags to our checked bag, which put it at the 62 lb. limit. I had just purchased my large bag, never used it before. AS A DIRECT RESULT of moving to the max. limit, the zipper burst. The lady at the check in had the nerve to point to the trash can, when we were trying to rearrange our clothes to the checked bag, and slapped a ‘fragile’ sticker on the metal suitcase, WHICH DID NOT STICK. This bag was now being sent directly to Denver, overstuffed and the zipper was broken. When we picked it up in Denver, the zipper was not closed. Other than loosing my Rx sunglasses, breaking my new suitcase, causing us grief at the check in (almost had to throw some of my clothes away); I couldn’t believe it, WHEN THEY BOARDED US, the ticket attendant MADE US CHECK our now ¹⁵⁄₁₆ lbs carry on bags! So, all for naught and embarrassment. I observed there was plenty of room for our two very light carry on bags in the overhead bins. I have lost my RX sunglasses and ruined my new suitcase. Very horrible experience, and loss of $ 600 in Rx sunglasses and my new suitcase. This will be reported to United Airlines, and I will be watching my itinerary thru United to never again fly Island Air, if I even fly United again.

Two flights today. Both had maintenance issues. This morning’s HNL to OGG required «an equipment change», i.e., switch planes. The return flight Maui to Honolulu required a «reboot» to make it all better. Confidence inspiring.
Listening to locals on the flights, this is a frequent occurrence. I certainly hope @United will at least recognize my flights and grant me a few points and a couple of segments! #tired #frustrated #hopeful

Stood in line to check in at Maui airport 30minutes. No one was working at the ticket counter. Couldn’t use kiosk to print boarding pass,. Had to see attendant. Sent tweet to airline asking if anyone was working today. Of course no response. The long line of people are upset. Glad we got here early. Haven’t boarded yet and I’m aggravated… Flight arrived to my destination (Honolulu day trip) without any problem. Return flight to Maui went well. Staff and crew friendly

Worst airline ever. Unfriendly staff. Baggage issues. We used United miles and were never told of a 16lb weight limit per bag. Had to check bags which caused us to have to exit airport and go back through security. Staff did not care nor was phased when we were surprised we had to to pay. Stay away… shame on United for this being their partner airline. Go Hawaiian!!!

There will be a category 2 hurricane over the islands on my travel date. I don’t feel comfortable flying under these conditions. Contacted island air to cancel my flight and get a refund. Unbelievably, I was told they won’t give me a refund unless the flight is cancelled and even then there’s no guarantee of a refund. Wtf?! How is it ok to force someone to fly during a hurricane or lose their money? What a joke. Never again, another customer lost for life. Way to go island air.

I really don’t leave Maui very often… but it’s been a busy summer. I had the chance to hop over to Oahu for some work stuff and flew with Island Air. I think anytime that you fly with a new airline, it can be a bit interesting. When I made flight arrangements, the customer service rep was so helpful and friendly on the phone and over email. She answered all of my dumb «I don’t fly a lot» questions with a smile. No seriously – sometimes you can hear it and read it though email. Am I right? Yes I am :)
I arrived early as always. Had to check my bag because it was 3 pounds over (too many shoes again!) Got through security and up to the lounge – which was nice and warm from the sun. The airport was freezing. Hallelujah! They had charging ports –and fast, free wifi— Bonus star for Island Air! We loaded the plane on time and had an un-​eventful flight with stunning views.
Flew back home the next day and found the same experience. Courteous staff, a clean aircraft and no issues. We hit lots of turbulence on the way into Maui and the pilot let us all know exactly what we were to expect: buckle up and relax. Landed safely and got off the plane and saw a rainbow.
I will be sure to choose Island Air for all my future island hops. Great experience over all. :)

I am never flying Island Air again! After losing our bag and making us wait by the airport for 3 hours I came back. The agent told me to stand at baggage claim. After another half hour and no bag I went back to the agent and he was holding my bag. I asked why he didn’t let me know and he said I was walking all over which was not true. I had waited in 1 spot the whole time. So this agent, Kammie, got very sarcastic with me claiming he couldn’t see me. No apologies — what kind of customer service is this???

The gate agent was incredibly rude during check in and boarding. I could hear her from my seat as she was speaking to other travelers. The flight attendants were polite and welcoming. They are the reason I gave 2 stars, otherwise I would have gave them 1 star and 0 if possible.

Book with this airline twice, and both time flight was delayed by hours. Very disappointed. There ain’t no third time.

The verdict, pay the extra money to fly Hawaiian Airlines and sit on a quiet jet. These props make a ton of rattle.
Any bag weighing over 15lbs must be checked.
The aircraft does not support Airplane mode with your cell phone.
Our flight was delayed, when I asked the representative she said there was nothing she could do to help us if we miss our United flight because we did not book it through them (why would I buy a United ticket from Island Air?!). I was also lectured that I should have checked my bag ‘all the way through’ an option I was not presented with. Regardless I still have to exit the terminal and ride the bus from the Island Air terminal to the United terminal at HNL. When we got to HNL, it took 20mim before our baggage came out, the shuttle arrived 10min later, when we got to the terminal the line was so long that TSA left us go though the gold line (not TSA pre-​check) but it was much faster. We literally ran the entire way and made it to our gate in just the nick of time.
Never flying this airline again.

This airline doesn’t even deserve a star. My husband and I live on Oahu and we flew over to Lanai for a weekend hunt. Our flight was scheduled out at 5:30pm. When we arrived to check in at approximately 5pm (numbers don’t lie) no one was at the front desk to greet us. There was a written note on a white board that stated: will be back in 10 minutes helping to assist the aircraft. The security guard walked over and noticed we weren’t helped yet and he mentioned something about our gun case and verifying there was no ammo. He also walked over to the aircraft to notify whomever that we haven’t checked in yet as they were preparing the aircraft. The security guard walked back and stated, just to let you know they are going to put you on the later flight and he expressed that he couldn’t understand how the flight leaves early and there’s still people present waiting to board. Past all the unprofessionalism, the security guard stated for my husbands sake that it wasn’t his fault. With humor. The receptionist came back from assisting the aircraft and said, we’re going to have to put you on the other flight. We questioned because our flight is schedule for 5:30pm and we arrived on time to check in. They responded, cut off time is at 5pm. No one was there to tell us this information so they unwillingly accommodated us to a later flight, charged us a $ 40 ($ 20 per person) change fee and normal $ 30 bag fee. The next flight is at 7:20pm. Never use this airline it’s not even worth your time or money. Fly Hawaiian!
Happy Mother’s Day y’all.

Island Air, GET FUNCTIONAL PLANES! Our roundtrip flights from Oahu to Maui AND from Maui back to Oahu were both delayed for hours due to mechanical problems. They literally told us we might not leave tonight after telling us that it was only an hour delay for THREE HOURS.
Finally when a plane arrived they said that it was for another flight group and that as soon as they arrived to their destination the plane would come back to Maui for us. DO THEY ONLY HAVE ONE WORKING PLANE?!
Unless you’re absolutely on a budget DO NOT take Island Air. If you must then expect delays. We had to reschedule our activities that we planned on the day of our arrival. The most frustrating part is that my husband is scheduled to work tomorrow and there are people this late at night trying to get his leave approved for tomorrow so he doesn’t get in trouble with any of his bosses. Military personnel can’t just not show up for work and be in a different location without approval.
It sucks to know our vacation in Maui was beyond amazing but it started off crappy and ended crappy due to an unorganized airline.

I’ve flown with them 2 times round trip from HNL to OGG and each trip has been pleasant. On both of my returns I was offered a earlier flight back to Oahu ans it was granted no problem.

On time even in the pouring rain… Oahu to maui r/​t and no issues. employees greeted and gave us a farwell upon leaving the ramp

Firstly I’ll say that this airline is designed to be a holoholo airline. It’s not designed to take a giant amount of visitor luggage to connect you to a mainland carrier. This is designed to grab some carryon stuff and go visit another island.
We flew Island Air from Honolulu to Maui on flight 456 and honestly I booked because it was cheaper than Hawaiian Airlines. The plane was clean and reminded me of flying the smaller Aloha Airlines planes back in the day. The staff were top notch. Ginger and Liana were our stewardess’ and they were fun, sweet, caring, and took extra special care to make my 8 year old daughter have fun on the flight. She even got to meet the Captain at the end.
The cool towel, water, and juice were also nice and unexpected. It was really nice to see the Island of Lana’i information in their magazine as well — Lana’i is a favorite spot of mine.
LOCALS — this was a super great experience and such a welcome relief to the pocketbook compared to Hawaiian.
TOURISTS — you’re on Hawaiian Time. Don’t book a tiny airline if you’re hoping to bring a ton of stuff and connect instantly in Honolulu with a bigger airline. Allow yourself some time to SLOW DOWN. It’s what vacation is all about!

Flew from Honolulu to Maui and back. Everything went well. Better than expected for a prop plane!
I deducted 1 star for the following reasons:
— Your personal carry on bag on can’t be over 16 pounds, so we had to move some stuff from our personal to our checked bag. I have a heavy laptop, so most of my bag weight was just that and would have fit fine under the seat, so kind of a pain to move my other stuff into my checked bag.
— Pretentious complaint, but the juice they give you is some cheap weird unnatural juice. I’m just arriving in the islands! I’m excited to eat fresh fruit! Either don’t give me juice, or give me real juice! :)
— The first plane made a scary creaky noise from the wheel area. But the wheels stayed on just fine, obviously, and all planes make scary noises.
But, friendly folks, flights were on time, very smooth, and they gave you info about the islands as you fly, which was nice.

My economical other half booked us an inter-​island flight from Maui to Oahu on Island Air. I guess you get what you pay for.
Service was fine, but:
— All bags weighing greater than 16lbs must be checked in. Not only that, but the cost for check-​in was $ 15 per bag.
— A/​C on the plane does not kick in until the planes are in flight. Prior to that, Island Air’s form of A/​C is an oshibori, which is the fancy Japanese word for moist towelette.
— The planes themselves are old old old, to the point where they don’t even seem safe. The sight of the plane’s propellers did nothing to ease my nerves. At one point, the flight attendant asked for volunteers to move seats from the front to the back of the plane to better the weight distribution of the flight. Yes, danger sirens were blaring in my head.
— Not only are the planes old old old, but they are dirty dirty dirty. I didn’t even want to touch my seatbelt because it looked so grimy.
We made it safely from Point A to Point B, but this was both our first and last experience with Island Air. We’ll opt to spend the extra $ next time for comfort, both physical and mental.