Acura Of Maui

Just got our second car here. Love it! Everyone here makes buying a car a joyful experience. Unlike other dealerships I’ve been to. Customer service, management, and sales people are all very Pleasant to work with. It feels like family here at Acura. We will always continue to bring our business to Acura. Linda is amazing! This place is definitely a part of our Ohana! Love and blessings to you all at Acura from David, Natalie, and Bella.

The employees here are great and really down to earth. I bought a used car from here and I thought I checked it out to make sure everything was OK. A week later I had a friend in the back who couldn’t get out because the door doesn’t open from the inside. She was my first passenger so I know the car was sold to me with a broken door. I took it in and they wanted to charge me to get it looked at. I thought this was pretty disappointing that they sold me a car they knew had an issue and once I found it they wanted to charge me. It ruined my good experience with the employees

These people are the most down to earth people to work with we got approved over the phone picked up the car the same day. My interest rate was low and payments aren’t that much. They worked with my credit and they weren’t pushy towards anything I didn’t want they even sent a thank you card after purchase. Pat and error and linda were really awesome and patient with us and did what they could to get me in a car for work that day. I think everyone who wants a decent car and first time buyers should come here. Very happy with them.

I had a great experience with this dealership. It was a painless process with no pressure with buying a vehicle.

The goal of General Sales Manager, Linda Ludwick, is to rip you off. The sales staff is under her complete control, and she treats them like poop. She’s going to try and have you pay for a high price warranty, credit life insurance, and security window etching but do it in a way that you don’t see the amount you’re paying. These are big commission items.
Here’s how she does it:
After the sales person gets your basic financial info the sales person takes the info to Linda. The sales person will come back to you with a few different monthly payment amounts written on a piece of paper (ours was on a little torn off piece of scratch paper). The sales person will ask which monthly payment you feel comfortable with. Many people just choose the lowest payment and then the paperwork is printed up and signing takes place in Linda’s office. It’s during the signing that Linda sets you up for the ripoff.
She’ll start out by talking about family pictures, or pets, or something else that you may have in common with her. Then she’ll have you sign a bunch of fairly meaningless papers; credit report and insurance stuff etc… She’ll explain the documents and say sign here, here, and here. Her goal is to get you to sign stuff quickly, which is fine until the end when she pulls out the paper that says Credit Sales Contract. When you see this document she will point out the monthly payment that you agreed upon, and then say initial here, here, and here and sign here, and boom you just paid for a bunch of stuff you’re probably not aware of.
Take your time and read the Credit Sales Contract. Linda will try to make to make you feel like you’re wasting her precious time, but slowing down here could save you thousands of dollars. Find the line that says, «Cash Price including Accessories». If this amount is more then the agreed upon price of the car its because Linda’s padding her pocketbook with your money.
Specifically ask if you are paying for a warranty, credit life insurance, and security window etching. Have her show you on the paperwork the exact amount you are paying for each of these.
It is not required that you buy any of this stuff and she will lie to you to make you think otherwise. She’ll try to sell you a warranty without telling you that the used vehicle you are buying may be covered under state or federal Lemon Laws. She’ll tell you that the security etching is already on the car and you have to buy it; you don’t have to buy it and you shouldn’t. Never buy credit life insurance from a dealership. You’ll pay too much!
Remember that warranties, credit life insurance, and security window etching are high price commission items that you can get cheaper somewhere else. Ask how long your loan is for and make sure you were given a competitive interest rate. Be careful; Linda’s a dirt bag!

do not go here. they will rip you off. won’t budge on prices that are waaaaay off from msrp, and if they do, don’t believe it. they will tell you a price but add on all these optional fees (not including taxes, registration and document fees) without telling you that you will end up paying exactly what they asked for anyways (and they’ll lie about it too). you will over pay near $ 5000 for this car! go ship it from oahu instead! horrible customer service the staff is only there for the sale. once they jip you they won’t be nice if you have any questions or concerns afterwards!

My husband and I went into the dealership yesterday looking at a used truck in our price range. The sales guy was awesome. We had a set amount of $$$ to put down. Also we had a car to trade in.
The Women behind the glass door was now asking for 1.5 more $$$$ for a down payment. She was offering shit for our trade in. And blamed the lender for taking 4 hours to return her calls
So we walked out.
Drove to Jim Falk Chrysler. Found a truck for more money. Offered our set amount of $$$$ and with the same lender. They offered more for our trade in.
We walked out 1.5 hours later WITH A TRUCK!

I just went to buy this vehicle for the price listed $ 25,995 and I was told that the price was $ 28,995… bait and switch??? Then I was told it was an error and the page was removed but it is still listed at that price??? I would never buy a car here nor would I recommend this untrustworthy establishment to anyone.

I recently purchased a new Acura RDX from Acura of Maui and I love it!
Patrick Ibarra Is on point, sincere, and you don’t feel pressured in purchasing the car without getting all the knowledge of the vehicle.
He introduced me to the whole staff and made me feel like Ohana.
The facility is very neat and clean. They provide you with a loaner vehicle or can shuttle you when you bring in your car for service. I will defiantly return to make another car purchase.

Was in town looking to buy a 2^nd home and thought why not buy an Acura? they are good cars and good service, thought it would be a great option to see about a CPO or certified Pre Owned car for the time I would spend there. Well I have never dealt with a bunch of sales people that could not get out of their own way to make a deal! They were far from helpful and sometimes down rite rude this Salesman Steve was just not in the game or on the same planet and then I got passed off to a Patrick I believe was his name, he too was not in the game to make a deal! all I can say is RUN from this dealership if you want a car go elsewhere ! I’m going to just buy a car here in Ca and ship it over so I don’t have to deal with them again and I hope to find a good service center as I see in reviews that this dealership has bad reviews on that as well! Where is Acura Corp at in this deal they really need to look at this dealership and re think that branch or franchise.

The lead sales manager Linda is difficult, disrespectful, and paranoid. Her entire demeanor gives off a horrible vibe. Because of Linda my recommondation is choose a different dealership, even if that means you can’t get an Acura. She held the spare key to my car even after I signed finance papers and arranged for a wire transfer for the full amount of my car. So either way the dealership was paid even if my wire transfer failed. I guess she enjoys holding power over others and will do anything to keep it the power. Even if it’s as simple not giving you the spare key. Now that’s a true powertrip/​mind game. Buying a car is painful enough add a Sales Manager that plays mind games equals my recommendation to avoid this dealership.

After over three months and three trips back and forth lured to the other side, they wouldn’t sell me a car. I anxiously awaited the release of the new TLX and stayed in touch with a salesman who, albiet a nice guy, would not and could not to save his life give me any kind of numbers. Through tireless emails, I got no where but circles. After three separate visits (one of which he said to come on down to test drive the car and then when I finally got there, he told me the car had been sold the day before), I got them to talk numbers. He left me in the lobby and returned with his boss to tell me that the best they could do was $ 200 monthly more than their advertised price and a much larger down payment. She «the boss» said they rarely make this sort of exception and only have $ 600 in the deal, so it was a take-​it-​or-​leave-​it situation. This seemed very odd to me since I had done the research already and her sales price (sans «+++fees“on her notes) was over $ 5000 over invoice and $ 3000 over MSRP!
Since they weren’t going to come down on the TLX, I then asked my salesman about a nice used TL to the side. He quickly fetched the key and the owner himself spent a while out with me telling me how great the car was. I went for a test drive and loved that car too! I asked «ok, since the new car seemed out of my budget, how about a two year old car, and is it Certified pre-​owned?» The owner said he just cut the price, yet no one could figure out what to. Then they wouldn’t even tell me why it wasn’t Certified Pre-​owned. I asked for any details and they said the CPO guy is a stickler… that’s it!
So I said how is the financing to quickly she replied «well, the rates are very high on used cars I’m thinking it won’t be worth it to you. Why don’t you go home and think about it, and then let us know what sort of price you want and down payment you want.»
I’ve never had a car dealership waste so much of my time, refuse to give me any details, and then condescendingly tell me to go home. I strongly recommend you do your research before going to this place, and if Linda Ludwig from the sales/​finance comes out, expect a very large payment that’s completely over the top!

Watch out in the service department. Took my car in under warranty because a light came on to check VSA system. They charged me $ 130 and told me nothing was wrong. The next day, the light comes back on. They contacted me, and asked my how my my service. Told them, «my problem was not fixed, and they charged me for nothing.» So they tell you some will be calling you from Acura to fill out a survey. Its been almost a month and still no effort to try and fix the problem.
UPDATE:
Finally got a chance to update this review. About 7 months after i posted this review, Michael Keppel, the Dealer Principal, contacted me and wanted to make everything right. He had the service manager contact me to schedule an appointment so they can fix the car right. He also made sure i was refunded my $ 130. Its great when companies do what is right.