Guaranty RV Motorized Showcase

Called in to learn about a unit they have in stock. They connected to me to Brandon who said will call me back with the info on the unit because I wanted to learn what options the unit has and the selling price.
He called back telling me the unit has pretty much all the options (whatever that means?) and repeated the MSRP which I could se from the web site anyway. He then told me to offer him a price??? and basically hung up! Terrible customer service, sales manager should take notice!

I will still stand by my original 5 star for the purchase of our trailer, because Sean Castro was awesome! Never pushy and we love our trailer! He took us through a number of new and used trailers, but we loved the floor plan of the used trailer. Our purchase was simple, we were never forced into anything.
I am giving the 2 star rating for the service center! It seems like almost from the date of purchase they mess things up. Our trailer has a big back window and it didn’t come with a blind, so when we ordered it we ordered it the same color as the rest of the blinds in the trailer. When it came in, it was white not the same color as the rest. They expected us to keep it! after we payed all this $ on our trailer, they wanted us to have mismatched blinds?! Finally they fixed that issue, then we discovered we had a small leak in our bathtub, which we brought it in a few times to have fixed and it still leaked. We ended up realizing it was when you stood in the tub it was a leak by the drain. We needed a new tub.
We called in March to get this fixed, they said bring it in, in May it will take 2 wks. We just now yesterday got our trailer back!
During the time they had our trailer, My guy asked for our tech to call him, which he was bad at calling him back. It would some times take days! We also asked if we could come and look to see if there was water damage to the floor when they pulled the tub. He was told they would take pictures! He was never shown pictures! Was told it looks fine. And also although this was under warranty, we still ended up forking out $ because apparently it only covers only 10 hrs of work! So glad we spent that $ 2300– on that warranty! What a joke! Really just bend over! Because I am pissed that we were told it would be 2 weeks, and it took 2 months! We use our trailer all of the time! We missed, a few Holiday camp outs with our family as well too thank you!!!
And even though I am so upset at how long they took, and how unethical they are the job they did was good!
I would also like to add that when we finally took our trailer out that I noticed they didn’t caulk the top part of the tub so there was a slight leak! We got it thanks! And also thank you for tracking sticky crap on my new bathroom carpet! That was pleasant! And there who ever did the caulking job made a mess! There is caulk on the bottom of the tub! There was also sticky crap tracked on the regular carpet! This is not how we brought the trailer in! We keep this thing pretty clean! Why spend money on something and trash it!

Our family picked up a 2015 North Trail 22RBK travel trailer by Heartland from Guaranty’s RV Palooza in Hillsboro, Or. Overall, we are very pleased with the trailer and other than a few small fixes needed (faulty window shades and a couple LED lights not working) we definitely recommend Guaranty RV for your RV purchase. They even helped us with the trailer brake controller installation as well as how to use the ‘Head and Bars” leveling system coupled up to our Chevy Tahoe. Thanks Rich White for your patience in my «art of the deal» :-) We appreciate it! The Ralstins.

This has to have been one of the better shopping experiences that I have ever had. Gary was my sales person on the travel trailer side or West Campus. After doing some homework, I walked in with a price in mind, knowing that the guy needs to make a buck I offered what I was willing to pay and it was done. Bought my travel trailer in about 1.5 hours.
Bill in finance was very pleasant to deal with, other than he is a Duck fan. Sorry folks, but I am a Washington Husky through and through. Despite this glaring deficiency I was even able to sign my paperwork in purple.