First Choice Automotive

When I first started taking my car here a couple years ago, I was very happy with there service. But they have been slowly going down hill (a lot of little things) until this final straw. I took my car in after hearing a scraping sound when doing right turns. The technician kept insisting that the problem was breaks and pads. I knew from the nature of the sound that that was impossible. He insisted, so I said whatever. It took him 3 days to do a simple pads and rotors job. It turned out that the scraping was not the pads and rotors. He had to do more troubleshooting and it turned out it was a broken sway bar, which makes perfect sense. It took 2 more days to fix this.
Then a couple days later I hear a very load whining/​ringing sound when applying the breaks at highway speeds. Took it back in and told them I needed them to fix their problem by closing time that day. They couldn’t finish a simple pads and rotor job in a day. They are pathetic and there technicians are incompetent. All of the work was performed by 2 different techs and both have shown that they are not very good at their jobs.

Took my truck there and asked to have the transmission looked at, there was a leak. I should have stopped when they said they wanted to do a flush but I let them and they found no problems. The next day my transmission seized and had to be replaced. The leak returned and it turns out the transmission cooler lines were the issue and had wrecked my secondary air pump. So they cost me a transmission, air pump and a few other parts. NEVER going there again.

It was 2 entire days before they even looked at my car, then they told me it wouldn’t be fixed until the next day. I called the next day, and they said it might not be fixed until the day after, even though they said the work required would only be 4 hours. Also, they are very overpriced. Don’t have your car towed here!

I called Frist Choice automotive, to make an appointment to get my wheels
aligned on my truck. They told me to bring in the car at 10:00 the next
day and said it would be about 1 ½hrs of work. I dropped it off 30
minutes early. So during the whole day they never called to let me know the
status of the car. So at about 3:30 I assumed that 8 ½hs was plenty of
time to have the car done. When I arrived my vehicle had not moved I asked
were they done yet and the female at the counter said let me check. She
came back and said they will be done around 6 pm. I stated that I have to
leave to pick up my kids and that I was dropped off and I need my car. She
said fine take it now. I asked why I even made an appointment. She said I
don’t know, but it’s not ready. I tried to speak with the owner and was not allowed. I also tried to speak with the shop manager to no avail. There worker are always out dropping of kids, doctor appointments etc… What I noticed we lack of courtesy, continuity, professionalism, time management, and organization. Which I’m sure translates over to the quality of work.
Their customer service is terriable, they do not have the ability to schedule
their work load properly. The culture at first choice seems to be one were
the customer should be grateful for them and not the other way around. I would never do business with them again and I advise you to make Frist Choice Automotive your last resort or not a choice for your investment. This was my frist time doing business with them and its my last.

I was driving from DC to Boston a few months ago and my engine started overheating. I brought it in and they were about to close, but one of the mechanics stayed late to replace a cooling pump that had failed. It was quick, reasonably priced, and the car’s been running great since. The lady at the front desk was really nice and helpful, and the mechanic explained what had happened and was efficient and knowledgable. This place is great.

I brought my car to First Choice with pretty much all the dash lights on in the car. They quoted me $ 1000 to replace the battery, crank shaft sensor, replace the headlight bulb (I supplied the bulb.) They delivered my car a few days later and I tipped the guy who dropped it off. When I attempted to start my car, it wouldn’t even start. I had just paid them $ 1000. I had to call them to have it towed back. The next day, they brought it back again, and it seemed to be okay, but the headlight was still out. Upon noticing, I took it back, and they replaced the entire headlight, not just the bulb, and it worked for about 2 weeks before going out again! I don’t know if the guys working there were unwilling or just incapable of fixing my vehicle properly, but needless to say, I will NEVER go back there. My light has been out for weeks, and I’m so sick of having my car in the garage, that I’ve just been driving it that way.