RimTyme Custom Wheels & Tires

Not so great work. Sold me tires that i think are too small. The rim is sticking out further than the tire. About ¼inch all the way around. Not flush or close to flush. Since i paid cash for them (before i seen them on), didn’t want to take them back.
Also no hub rings were used so cars shakes, more so at 60mph. Still waiting for those to «come in». Sloppy work!

This is by far the worst experience that I’ve had with any business. My husband and I went to this place to pick out rims and explained that we were going through our insurance company (Geico) to purchase the rims. MOST people know that insurance companies provide payment via two party checks. We communicated for three days with this company, explaining to them that we would be paying by check. The morning that I took the check to them, no one told me that they did not accept checks. So 4 HOURS later– Tamika called and said the check is no good. Are you serious! It’s a check from GEICO! So in turn I called Geico and inform them what she said. Geico of course keeps record on every conversation that they have with their customers. They were able to tell me who they spoke with and what time they spoke. They spoke with the general manager, I guess his name is Chris. So I called Chris and ask him about why he said the check was no good, Chris then states that the Geico representative told him that they couldn’t confirm if the check was any good at the time. THIS WAS A LIE!!! Chris told me to go and cash the check and bring the funds back to him. So then I go to my bank who refuses to cash the check because the person who endorsed the check is not with me and then I go to the bank’s name that was on the check and they didn’t cash the check either because on the back of it Chris endorsed it as for deposit only! So then I’m stuck with a check that I can’t do anything with and I try and call RimTyme back over six times and the only person that will service me is Mike he continually answered the phone when I called. Tamika would not get on the phone to talk to me and neither would Chris. Mike relayed a message to Chris for me and told him that I said he either needs to take this check or give me my refund of $ 350 back of course he chose to give me my refund back instead of keeping my business. I caution you to never try and use your insurance with this place. They are unprofessional and only want to use a cash system. That makes me think they are probably doing something underhanded because a check leaves a paper trail! Either way, I’ll NEVER forget this horrible experience.

I just got a set of custom wheels for my Jeep. The customer service was great! They were very knowledgeable and courteous. I would definitely use them again and refer my friends as well.

Just got a new Audi back in and didn’t really like the rims they had on them. So a friend referred me here considering they had a wide selection for a great price. The guys were really sweet and assisted me with any questions I had. I only gave a four because I didn’t like how far the location was from me.

Horriable experience don’t go there, I’m from California moved to Georgia decided to rent from them big mistake they threatened you with the police all the time payments to high on some plastic cheap rims that bend go sum where else these people full of it.

120 Days Same Cash Nightmare. So I have to begin by saying that this review is just merely on the customer service that you may be needing a heads up on! If you are looking for the most UNPROFESSIONAL rim and tire place that Atlanta has to offer than this my fellow readers is your place. I have never experienced such an establishment as such. I first found out about this place just by doing some browsing on the internet and being new to the Atlanta area I stumbled upon what I thought would have been the best option to purchase my rims. After looking on the website I called into the store and spoke with one of the representatives by the name of Tye (manager) to inquire about how the process for the rims actually worked. I gave them a couple of different options on the style of rims I was interested in but was told that I would be contacted back once he was to call and see when he could have these rims in. I remember everything very clearly because I called in on a Friday afternoon and was told I would hear back from him by the middle of the following week. Never got a call. STRIKE ONE… So I let some time pass (about a week) to only then drive down to the store and once again inquire on the rims that he was supposedly calling to see if were available. Now when I walked into the store I asked for Ty who then I again introduced myself and reminded him that I’m the customer he failed to contact back. But at this point I let the failure to follow up go. Let’s get to business and just order these rims. Now my car requires a tricky set of rim options so it was a bit of a challenge to find the rims but once we did everything was fine and the rims I choose looked great. Fast forward to the day of getting the rims put on my car. I received a phone call again from Tye that day stating that my rims were in and to come on down to get them put on, he also asked about my current rims and did they have a sensor on them. I explained that yes my current tires/​rims had a sensor so this information should have been delivered to the guys who were putting the rims on my car. After about 2 hours my rims were done, I get in my car only to find out that they DID NOT put my sensors on due to once again a FAILURE on the manger Tye’s part. STRIKE TWO! So guess what that meant? I had to waste gas/​time and return the next day to have what should’ve been done right the first time done over again. Completely unacceptable but I played everything cool. Let’s now speed up to STRIKE THREE. The Strike that had me FURIOUS. I called in to make my normal payment and spoke with the only woman who works their forgot her name but asked her how much the payoff of my rims would be and informed her that I would be stopping in the following Saturday to make my final payment. She disclosed one amount but then when it came Saturday time to pay the rim’s off there was an ERROR in the amount, which I will take ownership on not double checking the expiration of the 120 days but it’s the common courtesy that if somebody calls in to make a payment and inquire about their payoff if you see in the system that it’s close to that date why not give a disclosure that yes you may want to come in BEFORE this day. Simple right? Well no that wasn’t the case. Payment was about close to $ 300 more because of the 120 expiring. And to add insult to injury it was off by maybe 3 days. I asked to speak with the manager. Well with my luck the GENERAL MANAGER by the name of Chris Hedgepath came over with the most nonchalant attitude basically telling me in so many words that «It is what it is, you need to read the agreement and that’s that» Took every bone in my body not to cuss this man out, but i’m better than that. I asked for his card and told him to make sure I get my statement in the mail reflecting that I paid these rims off in full, It’s been almost a month. Do you think I’ve received it yet? NO! Who put these people as managers? I need this to go on record to the owner of this establishment so I can explain in even more detail all the FILTH that goes on in this place. Tye is a sorry excuse for a manager and the apple doesn’t fall too far from the tree because look at the service and attitude I received from the General manager Chris. Save yourself people.