Thomas Auto Group

**Service review only**
I came here today with a friend of mine. She recently had back surgery and isn’t able to drive but needed to do her inspections for her warranty, so she had me drive her here. I was extremely impressed at how quick and responsive to her that they were. She only had her surgery last week, so she’s still in a lot of pain and the guy that helped us out was amazing. He told her that she could go sit down right away and if he had any questions that he’d come find her in the waiting room. 15 minutes later the guy returned, which we were expecting him to ask us some questions, but he let us know that we were all set to go. I couldn’t believe how quick and accommodating they were.
I read all the previous reviews and couldn’t believe that I was at the same place as these other reviews. I had to Google it just to make sure I was writing about the same place. Either, their service and sales groups are completely different or maybe the owner has taken some of the Unilocal feedback and improved. Either way, color me impressed.
I would highly recommend their service department. They are very customer service oriented and I did see a sign that they offer $ 24.95 oil changes, too.

We took the toyota that was purchased from Thomas Auto Group to a local, trusted mechanic for an oil change and just to be checked over because of some issues the car was having. We were told some repairs were needed, so we took it into Thomas Toyota because we bought the extended warranty. But, they assured us that the other mechanic must’ve made a mistake because no repairs were needed. So, we went to a different and also trusted mechanic that we have been using for some time. Without giving him any info., he found the same problem the first mechanic did. Again, went back to the dealer, even spoke to the mgr. on duty who again assured us that no repairs are needed… and said that Toyota parts are made differently… they just LOOK like they are worn down. Seriously?! We gave up on the shop at Thomas Toyota and got one of our trusted mechanics to put in a claim to Toyota for repairs under the warranty, which was APPROVED. We will never again purchase from, deal with or certainly never recommend Thomas dealers, again!

I wish there was a zero star option… Worst experience ever. The car salesmen here confirm the stereotype of being untrustworthy and sleazy with their numbers. My uncle brought in my 2001 Rav4 and told them what we were looking for after a trade in: 2012 silver 4WD base model Rav4. Two guys helped him and quoted him the out of door price of $ 15,500 on paper. My uncle told them to order a silver since they didn’t have it after negotiation but when we came in to pick it up, lo and behold those 2 guys weren’t working the morning shift and the third go-​in-​between said that price was only for 4×2 because that the silver rav4 one that came in. Therefore we were mistaken on a 4×4. Um no… why would we negotiate at length so we would pay a higher price for 4×2 value than a 4×4? We knew something was up because they were pushing us to sign the papers before bringing the car out. Effing stupid bait and switch… and I’m totally sure those two original salesman were hiding in the back giving out orders to the poor unlucky guy who got all of my wrath. He quickly refunded my deposit and we walked out which is what he wanted in the first place. I usually don’t get mad but they should have the decency to say, «Hey we’re sorry but our sales manager won’t let us sell you a car at that price.» Own up to the issue, please instead of making me drive 2 hours and waiting another hour while you tell me what I want to buy from you.
You will never get any of my business and I will tell everyone who is getting a vehicle to avoid your dealership.

I went to this dealership looking for a newer used vehicle. I was looking for a specific model. The salesman that greeted me with a less than warm welcome. I asked about the vehicle I was looking for and was quickly told they don’t have any. Now, most dealers would take your name and number or check to see if any of their other locations have the vehicle you are looking for. Not this one. I just said «thanks anyway» and left.
While researching another vehicle on-​line I saw that this dealer had the best price. I called them and asked about the vehicle. Luckily the salesman told me the one year old vehicle was priced so low was because it had body damage. He asked if I was looking for anything else. I mentioned the first vehicle I was looking for. He said they had 3 in stock. This was only one day after I was turned away!
Something is really wrong with this place. Most of the sales people look like scum and you get treated the same way. I really don’t understand how Toyota could let one of their dealerships be as bad as this one.
If you learn anything from this post, if a vehicle at this dealership is priced lower than any other you’ve seen… ask about damage. This is the SECOND time I was looking at a vehicle here and came to find it was damaged. They won’t tell you this unless you ask!

Bought my Hybrid Camry there. This was at a time where hybrids were selling for more than sticker because we were lied to by Govt. saying we would get a tax credit. Yeah a tax credit for a certain number of cars produced by Toyota and after that number is hit you get shit. I got it for 2k under sticker anyway… But When I fill up I see the benefit right away… I asked to see the manager right away as I noticed the rookie salesman would probably crumble under the pressure. I told him don’t pull that what do you want to pay for this car shit … I usually say 1.00 or as close to that as possible draw a smiley face and circle it like ten times and say this is the today only price… Love my loaded Camry hybrid… get it loaded to the hilt it holds it value waaaaay better. After being 6k under from trading in a 350z (i know i know) I am actually way ahead on loan to value. Tip… take a loan calculator with you. They will try to satisfy you on price or payment amount and leave valuable info out like how much is your interest or length of loan. Anyway… their oil changes are cheap and they wash your car for free. The salesman crack me up with the circus like atmosphere they create. They have one guy that looks like Darryl Mac from Run DMC (his Twin) and another that looks like Cub Gooding Jr’s fat brother. FYI 8)

No stars! Run & run fast!

Indeed these people ARE SCAMMERS. Back in 2006, my wife and I went there with full intention to buy 2006 Altima based on their Ad. When we got there, the price was $ 2000 more than what they had advertised for. (The freakin mats and some other B. S) was not included in the ad. Well, that’s B.S. Not only that, but their sales manager and came up to us and said «are you really here to buy a car just for fun». I wish i would have kicked his ass. i was so furious, i contacted Nissan for their attitude. Till this day, i refuse to go that dealership. BEWARE OF THIS DEALERSHIP!!!

They are scammers. I got a great deal on my car, and a very awesome interest rate, only because i’m very experienced at buying cars. Out of everywhere in chicagoland they did have the best price, but it was just too much work haggling with them, The internet said one price, then when i got there they told me the car was 4k more, and they couldn’t sell that car for that price as they paid more money for it, BULL!!! Anyways stay away from these people, if your not an experienced car buyer