The Home Depot

After being ignored for nearly 15 minutes in the lumber department I ventured out to the garden area and found help, much like that commercial we now see on television. However, unlike the commercial I did find and receive help.
Within minutes of giving them a haphazard description of what I wanted they were able to bring it up in their system and ring me up. The funny thing here, what I wanted was lumber, but instead of being in the lumber department (where I waited for a good amount of time) it was outside and around the side of the building. Yeah, the last place you would think to look for the item.
After I paid they had someone help me load up my items and I was on my way. A little more hassle than I needed, but they did have everything I needed so it was a one stop shop for me.

This location is so hit and miss with me. Sometimes I have great service and the employees are super awesome, and others it is like being dumped on. I have spend thousands of dollars here over the past several months working on my house and have been surprised by how the service has varied.
For instance one time I ordered online and went to pick up my order during my lunch hour, after being told it was all ready. I got there was told that I had to go in the back and get it myself because no one could help me, and no one could help load it into my truck. I ended up breaking the back window of my truck out trying to load it all myself. The window was still my fault, but wouldn’t have happened had someone been there to actually help like they were supposed to.
Then these is this morning, I got there early to do some before work shopping and everyone was helpful, courteous, pleasant, and just downright made me want to come back.
I will never use the delivery service again. I explained at the service counter that I would have my garage cleared so they could put my order inside really quick. At no point did the cashier explain to me that they only do curbside delivery. Had they explained that I wouldn’t have been scrambling to bring 12 foot sheets of drywall into my garage myself, not to mention 35 plus sheets of backerboard and all the other supplies I ordered. In the rain. Then there was how it was packed. They literally used a sheet a drywall I ordered at the surface to lift with. You can imagine how amused I was to throw away a 12′ sheet of drywall.
I will keep shopping here, but with mixed expectations of what kind of service I will receive.