Life Time Fitness

I’d really really love to give this Lifetime 4 or 5 stars however, I’ve been spoiled by Lifetime Athletica in Sandy Springs. This gym isn’t as clean at its Alpharetta or Sandy Springs counterparts. Also, there’s a whole lot of turn over when it comes to employees and management. Since I started frequenting the Sandy Spring locations again maybe 7 or 8 months ago– it’s hard to recognize familiar faces in this location even though I still attend this club 1 – 2 times per week. Their sales staff has had almost 100% turn over as well as their activities/​child center staff. New employees and management has lead to a decline in service. I also get mildly peeved by the inappropriate choice of clothing by the young girls behind the front desk. This is a business (not to mention a family oriented environment) and business attire is appropriate… If you skirt is the same length as the cocktail dress that you wear to bars and clubs… Then it’s not appropriate.
I love lifetime because it is 24 hours and offers a lot more amenities that your 30 $/​month LA Fitness. But this gym at night is filled with teenagers that should be supervised. These kids roam the weight area dribbling basketballs and doing things that are generally hazardous to themselves and others around them. I would think that Lifetime would monitor this better through the camera system and not tolerate the liability. Alas. I have yet to see it.

Terrible, terrible, terrible… bad management, very bad day care and people in the gym are not friendly. And don’t forget that their parking lot is a mine of gold for thieves, me and my family were members since 2007 and hundreds of cases of cars getting break into, and the management is willing to do anything. They act like they don’t care. They can at least put surveillance cameras, or hire security to keep patrolling the parking lot, since they charge 70 $ each person for a membership. That’s the least they should do to their customers to show some appreciation .
Thank you

warning… pool is not available to members during prime non working hours 6 – 9:30 pm. club sells members on the benefits of pools then resells the pool space to swim teams. 4 out of 5 lanes are not available to members during these times.

[after 20 minutes of awkward silence in the sauna]
«This isn’t the bathroom is it»

Came here today with some friends. Was going to workout with a guest pass and they refused entry for no reason.
Assistant manager: josh
Please fire this guy

Clean facilities including the family changing rooms, gym, pool indoor and out. Enjoy the outdoor water slides with the kids. Lots to offer inside and out for families. Swim classes are solid.
The café could be staffed better (meaning having folks actually there during the open hours).
Life guards are attentive and friendly.
Plenty of parking and close by

I love this Health Club! My husband and I have been members for over a year now. Recently we had to move my mother to Georgia who is battling with early onset Alzheimer’s. The first thing we thought of was having her join LifeTime. From the time she stepped foot into our club, the staff have been amazing! Dutch handled her enrollment and even called us several times to check on her. She worked with a trainer, Angie, who is awesome. Angie is patient, kind and knowledgeable. My mom loves her. And recently she met with a nutritionist, Todd, who was so patient and informative. He met her where she was and did not push her outside her comfort zone. What a wonderful place to bring your family! I love LifeTime! Thank you to all the staff who have supported my mom during this difficult time!

This place is awful. My husband was given a membership as a perk from his employer and then the employer decided not to pay so Lifetime has charged us tons of fees for not cancelling. We had no idea there were late fees and daily fees added to the monthly rate. Do not deal with this club if there is ever a possibility of cancelling! They have no compassion.

This is a nice club with good classes however…
The child care isn’t great. If you have a young child that may be in a biting stage like mine they do not try to help the child.
My two year old uses biting to defend himself and while I know his isn’t great he needs help from the adults. If someone is trying to take his toy then he needs help. And they don’t do this. They call me out of class to take him home. I am paying for them to watch my child for 1 hr so I can workout and they cannot even do this well. Now we are suspended and no one told me so we sat in 30 min of traffic got there with my two kids and had to leave. Really sad that this isn’t working out

I had been a member off/​on for about 6 years. Of course the place started out pristine with great service and a reasonable fee for what the club offers (spa, pools, lots of machines and classes). However, the maintenance has declined (slimy, hairy showers) and fees have gone up tremendously. The proverbial straw that broke the camels back was back 1 summer when I was laying out at the outside pool. They have frequent breaks for the kids to stop and go to the restroom and they shut down the pool for approximately 10 minutes. As they were instructing all the kids to leave the pool one of the kids started screaming that there were something gross in the pool. As we looked up either a baby or a small child had a leaked diarrhea into the pool! What happens next scared the life out of me. Two lifeguards came in with nets to scoop out the poop. I did not see any chemicals used and was horrified that after the 10 minute break they reopened the pool! I am no OSHA official but I would’ve expected that the pool would have to be chemically treated and shut down for a significant period of time before it is open for anybody else to use. Needless to say I have never been back. I write this review because I only wish that this would’ve worked out better as the concept is great and close to my home.

We have all heard of unscrupulous sales tactics used by certain sales people and I have found that those within the health club industry are among the worst. They really don’t consider the fact that potential customers are intelligent and perfectly capable of sorting through their malarkey, (just trying to keep it clean). They just open up and let it fly.
The following encounter is why I decided that I could never be a member of this club. When, they first came into the area, I went for a tour. The tour guide was insistent that I fill out a card with all of my personal contact information stating that it was their policy, (in case I was to get injured while touring).
Dude really? If I am so fragile as to injure myself just walking around a health club, I certainly wouldn’t be interested in an actual membership. No problem, I just leave.
After I calm down, (a couple of days later cause I’m still annoyed), I call to ask a simple membership question. Instead of just answering my question, they transfer me to someone else. The antennae goes up and I know that they are playing that game:
«Hey Bob, we got a live one on line 1, See if you can git her in here». Bob picks up the phone, tries to employ his sales pitch but I am not having it. I re-​direct him to the question, get an answer and end the conversation.
Fast forward a couple of days. I get a generic message reminding me of my 1:00 app. the next day. Since I have no appointment, I simply ignore the call. I then get another message and now I’m starting to get angry because I did not set up an appointment and I realize that they used caller ID to get my number and set up a bogus appointment.
When I contacted the guy and confronted him, he just really made a fool out of himself trying to convince me that I made an appointment with him even though he didn’t know my name and despite the fact that I was working out of town at the time and would not have been available at 1pm. Now, that is bold!!.
This guy took scamming to a whole different level: Wonder if he still works there?
Remember: How you are treated before the sale is a a clear indication of how you will be treated after the sale. Just know what you are signing up for.

Warning:
I’ve joined and canceled three times over the past seven years they’ve been open.
The gym is nice and has nice amenities but has a huge theft problem. I cant tell you how many guys I’ve talked with who’ve had watches/​wallets stolen out of lockers.
Then one Saturday morning, the theives hit my locker. Usung some sort of crowbar, the jimmied open the locker but left my wallet and everything intact, or so it appeared.
Three hours later, the bank which issued my credit card calls me with suspicous activity. «Did you just purchase $ 150 in gas from Quicktrip?»…“Absolutley not!!!”, I said. At that very moment I went digging in my wallet for that card which was missing. A second credit card was also missing. They spent $ 175 in gas using that card.
The theives picked a CC that I rarely used and made a big purchase… that’s what prompted the bank to call. Fortunately, they didnt get very far after the gas purchases…
Anyway, I distinctly remember the only person in that locker room that Saturday morning was ab employee who followed me into the locker room. And it’s my belief that these thefts are an inside job.
My advice, keep your car keys and wallets out of the lockers there. If they get your keys, they can use the fob to find and jack your car.
Just be careful… you’ve been warned!!!

PROS
— 24 Hours
— Huge
— Outdoor Pool
— Locker Room
–Child care center
CONS
— Blood Covered towels
–Hair everywhere
— Cracked Tiles on the Pool Deck
— Dirty Pool
— lack of space in the pool because of the swim team
— Broken Wet Sauna (all the time)
— POOR CUSTOMER SERVICE
I am highly offended, whatever happened to customer service. My sister and I have the Student Flex Plan and we were told that whenever it is a holiday we can come in and use the facilities while the rest of the time we are not allowed access to the club since we pay a $ 10 monthly fee to apparently «freeze» our account (who needs to pay to freeze an account?) except for the summer where we pay the full fee, however, today we were told that we were not allowed entry since it was not a holiday weekend. What happened to Presidents Day and the fact that schools are closed Monday? Well we began to explain to the employee that for the past 3 years since we have this plan we were never denied entry on holidays like this. She took offense and said that she will get the manager to deal with us and well I’m guessing she told the manager something because he came in already with a negative opinion and acted like the judge, jury and executioner since he was all to happy to say that he can just cancel our membership completely for us if we did not comply and either pay the full membership fee or leave.
He was very rude to us and did not listen to the fact that for the three years we have had this plan we were never told that this is not considered a holiday. I mean, what happened to customer service? Both employee and manager were just ready to kick-​us out and all we wanted was to go to the pool for a day. This is not the first time either that the manager or employee has been rude since whenever someone has gone to tell them that the pool is dirty or the towels have blood stains on them, the manager or employee becomes hostile towards the customer. But, why should they be like that if something is broken, like the tiles in the pool, or dirty, like the saunas that are never cleaned apparently, then they should simply fix it so that the customers will have nothing to complain about. Hostility is not needed when dealing with a customer and today I felt like crying after dealing with such rude people.

This place is humungous. I suppose that’s why membership fees are like $ 80. I tried out the 7 day risk free trial, and I must say I am in love with this place. If only there was a location that’s convenient for me or if I had a consistent workout buddy.
As you enter there will be a café to your right. The locker room was super huge with a sauna inside btw. From the upper floor with the cardio and weights, you can oversee the swimming pool and basketball courts, depending on the workout area. Up here, there was the dance studio area that can be used for practice. I think there was another area as I saw signs at the opposite end of this upper level. So from what I can observe, the lower level has the basketball courts and swimming pools. I think there was also an area for racket ball as well. I can’t remember exactly.
This place was overall spacious, clean, and had lots of people of varying ages and fitness levels. Parking was plentiful since this building is a standalone structure with no other business nearby.

All gym membership experiences are bad, but Life Time Fitness was the WORST! The bottom line is that they combine a few niceties with a bunch of really crappy things.
Pros:
— 24 hours
— large, always found the machine I was looking for
— women are more attractive then most gyms
— lockers
— towels
— babysitting services
Cons:
— parking, always a hassle
— no racquetball courts
— horrible employees
— my referrals never received their LT bucks, despite being told they were processing on multiple occasions
— never answered calls or called me back about setting up personal training sessions
— their rep (Jeff Z) lied through his teeth when convincing us to join (including about the «deal» currently going on and about prices not increasing for at least a year)
— would not provide me with written proof that all memberships were cancelled when my family cancelled (it did not turn in to a problem, but why not provide it to me?)
— very expensive
— fees, fees, fees
— so many naked men!
Like many folks, I have a day job and don’t workout during 9 – 5. I also work in the city, so I didn’t take advantage of any classes. I loved that the gym was 24 hours and that I could shower there and have a locker. However, that is about the only positive.
They hiked our rates a few months in, after we were told we were locked in for at least a year, but of course, that was what we were told, it was not in writing (my fault). Even though I frequently worked out around 10:30 PM, it seemed that there was always a naked man in each locker area. I almost think that they hire them to stand there in front of your locker just to make it make things weird :-P.
Also, the fees are offensive. I recently was given a great «opportunity» to come back for these fees (over and above the monthly membership fee):
Administrative fee: $ 179
Enrollment fee: $ 40
Add-​on fee: $ 25
THAT’S RIGHT! They couldn’t even think of a way to name the way they were screwing you, so they just call it an «ADD-​ON» fee!

Been coming here 3 – 4 times a week for the last 6 months. Friendly staff, enough machines to use at all times, and is 24hrs. Love this place.

Ah, LA Fitness. So happy to have cancelled my membership here, which was an experience in of itself.
Walked in on a Saturday afternoon to cancel my membership, only to be told by the kid working the desk there was no manager on duty. This surprises me that a huge corporate gym has no manager on duty on a Saturday. Anyway, I walk out and decide to call while I’m driving to see if I get the same response.
So I call, and the kid answers and I ask to speak to a manager on duty, and he says «They are on lunch break right now.» I reply, «At 4PM? When will they be back?» — he told me a few hours.
Ha.
I asked to speak to a trainer or anybody above this child working the front, and he transfers me to somebody else, and I ask the same question about speaking to the manager. What’s funny is this guy now tells me the manager is giving a tour.
I was laughing at this point. Apparently you have to cancel your membership between the hours of 9 – 5 Mon-​Friday with some special manager, which I finally did.
These places are hit or miss depending on the location. Avoid this one.

I have belonged to ballys, crunch, golds, la fitness, and crossfit. The Lifetime Fitness gym enterprise beats them all. This gym offers a one stop shop exp, esp for families. It is pricey, but well worth the $ 80+ rate per person (more for families). They have a full café, poolside café, towel service for all members, an outdoor resort style pool, a peaceful yoga studio separate from the main gym area, friendly staff, full service salon, dry & wet saunas, and endless pieces of equipment.

What has happened to this place?! This gym has definitely gone downhill. The lack of cleanliness is definitely becoming more and more of a deterrent to stay. The showers are never clean, there is hair everywhere, the pool is always sporting a bandaid or two, and the lockers are so gross you don’t even want to lay your stuff in there. Seriously what has happened?! I know two people who got plantar warts from using their showers. Just disgusting. And I hear they are making the same renovations to the gym as was done to the Alpha location, which means less equipment, and way more wasted space. Come on Lifetime… you’re about to lose yet another member.

This place is great !!!
What got me to sign up with them: the 3 swimming pools, the hot tubs, the steam rooms and saunas.
Complaints:
Staff tends to be very laid back and a bit unprofessional at times. I’ve had issues with them scheduling meetings with their staff. I also wish they had more rowing machines.
Also the food their café makes is pretty good.