Next Day Blinds Corporate Office

The sales representative was very knowledgeable and informative in helping me select my plantation wood shutters. I very much liked the fact they were available and installed in a little under a week and a half. The installers were professional and efficient. I love my plantation shutters and the excellent service provided by NDB. Their pricing was also very competitive with other retailers.

Next Day Blinds are not next day. We just bought blinds that won’t be delivered for 8 weeks. False advertisement. Your advertisement should say next day only on select items

This may be one of the most enjoyable reviews I’ve had the chance to write.
Several months ago, my wife and I were looking to sell our condo in DC and buy a new one. We knew we’d want to move from row home to high rise and by happenstance, I dropped into a Next Day Blinds store in Virginia to see what kind of products we could eventually choose for a new high rise condo.
Unfortunately, the experience of dealing with the employee in that store was bad. Actually, it was so bad that I couldn’t write a bad Unilocal review and I had to document the poor service in a letter to the NDB corporate office.
I had written it off and knew we would eventually get our new condo and eventually get motorized blinds, and figured that Next Day Blinds would surely be too expensive anyway, so no big deal!
A day or so after my dissertation to their corporate office and my thoughts on how to run a business, I received an email from their EVP for Sales and Marketing acknowledging the situation, sincere and apologetic. I traded some emails with her (Allison) and agreed that once we did get a new condo, I would be back in touch.
A month passed and we sold and bought and ended up in the high rise condo we were seeking. The blinds in the new place were okay, but not what we wanted, so the idea of new blinds and a motorized solution became a legitimate procurement action.
I emailed Allison back with what we were looking for and still had low expectations that they would be affordable with the thought that I could get a better deal from Lowes, Home Depot, or a mom and pop blind company.
Allison was very responsive and connected me with her SVP for Marketing (Bennett) who was just as responsive as her and intent on connecting us with one of NDB’s at home sales representatives.
I had already priced motorized solutions at Home Depot, Lowes, and a Mom/​Pop company and all were expensive, so surely our quote from NDB would be even more. A very nice woman (Deborah) came to our home with samples and went through multiple solutions for our new condo. She was knowledgable, pleasant, and not pressuring at all. To our surprise, the solutions she presented were much nicer and more functional than the blinds we had looked at in the other quotes. Again, in the back of my mind I didn’t think they would be affordable.
Well, to our surprise, the quote was not exorbitant the options we chose were far nicer than the other solutions we had looked at. We were so surprised that we pulled the trigger that day. I then figured it would be weeks before they were there to be installed. Nope, they are manufactured right up the road in Baltimore area and were set to be installed within a week. I was shocked.
Now, the installation process. Unfortunately, I was away on business when the installers came to install the blinds, but the feedback from my wife was pure professionalism and respectful. The installers were very attentive to our crazy dogs and took their shoes off to be sure they were careful in our home.
The blinds were installed, but we ran into a snag and two of the 4 blinds were not very responsive to the RF remote control and one blind had a flaw in it that was not very noticeable, but enough that the installer felt it should be replaced. Not a big deal, we are dealing with mechanical product. What was impressive was how fast they made the new blind and brought it back out to the house along with an RF booster to fix the responsiveness issue. Again, we ran into a snag and two of the blinds were still lagging in response to the remote.
I would say this would be an issue if NDB did not want to accept there was an issue. Not the case, they owned the issue and sent out another crew with new motors for the two blinds that were having an issue. This fixed the issue and all blinds function perfectly. Oh, and one of the windows is not exactly square and when the blind hung, it left a gap. The installer brought subtle little shims that squared it up and it looks great.
Bottom line, at the end of the day through the installation and troubleshooting process, NDB management team and technical team was extremely communicable with us every step of the way.
And on affordability, I challenge anyone looking for nice blinds to look at what you get when you go with Next Day Blinds. They are comparable in price to others, but you get great customer service and the warranty on these are like 7 or 10 years. I forget exactly, but its ridiculously good and they stand by their product. That was a huge selling point for us.
Huge shout out to the installers to include Brice. He and all of them represent NDB very well and are ambassadors of being customer focused.
Deborah, we had no intention on buying blinds the day you came to our house. Great job.
Allison and Bennet, thank you!

Today, Feb. 11^th, Mario T. and Andrew installed Plantation Shutters we ordered through Kelli Brian in all our bedroom windows. The whole procedures and process was executed with quiet, quick orderliness! They did a mini-​presentation about the shutters they had installed, patched the holes left from the old window covering hardware, took away all the old stuff and left the area they worked in spotless!
Our expectations were exceeded! We are so thrilled with the experience and the exquisite attention and care to details! We appreciated the upbeat, professional, cheerful team. Next Day Blinds, from their website and videos to their business model of keeping the customer well-​informed throughout was unprecedented in our experience in dealing with home installation scenarios. We will be contacting company representative Kelli Brian, a captivating professional we fell in love with, to order more window treatment for other areas in our home.