They charge you for the time to commute to you home as well as the time to do the work. I’ve never come across a company that charges the customer for their commutes.
Diane T.
Tu valoración: 5 Washington, DC
Five stars for my service tech Kevin! I have a tricky water heater set-up, but he handled it expertly.
Ann T.
Tu valoración: 1 Washington, DC
I would not recommend this plumbing service. I had resistance when asking for an itemized statement, was told at the last minute that my appointment would be 1 ½ hours late, and ultimately stopped work when I felt the too much time was being spent diagnosing a simple crack in a garbage disposal. Most of the positive reviews here are old so maybe there was a change in personnel.
David B. L.
Tu valoración: 5 Beltsville, MD
Highly recommend JPG. Top-notch, professional service. Everyone I spoke with was cordial and professional. No service seems small. Honestly, JPG was NOT our first choice because we contacted another contractor to come and fix our issue on a recommendation of a friend, but he never responded(which we disapprove of) so we went with JPG, which received fairly quality reviews compared to the other local plumbing services. We can see why it was quality. Mark was actually early to our home(8:30 am appointment.) One of the things we appreciate from anybody, especially businesses, is promptness. Not a lot of companies today do that, unfortunately. When there was a minor issue after the repair, Mark personally answered his cellphone and came back that day to remedy the issue. Even today, I called about the hot water not being as hot as it was prior to the repair and was able to speak to Mark, cordially of course, and he mentioned that he would come by again in a few days. So yes, I recommend JPG, and especially Mark. I am sure their other plumbers are just as quality and capable though. They won’t steer you wrong or turn you away.
Joseph D.
Tu valoración: 5 Alexandria, VA
Called JPG on Friday, they sent Mark out to review the water heater and also to see if my house would be a good candidate for tankless. After going over the pros and cons, we decided to go with a tank. They sent Jay out on Monday and he did a very nice job removing the old water heater and putting the new one in. He also gave me a good tip about how to fix my shower handle which I later did. I am very satisfied with the quality of work that they performed. The Owner is very responsive and the price he quoted me on Friday was spot on on Monday after the install. Just call and ask to speak to John and he will set you straight.
Russ B.
Tu valoración: 5 Washington, DC
JPG Plumbing is top notch. I had a major plumbing issue pop up and JPG had someone there that day. Not only was the plumber, Jay, very personable, he also quickly diagnosed the problem and discussed options for fixing the issue. Plumbing issues are not something to mess around with. I highly recommend JPG.
Wayne G.
Tu valoración: 1 Baltimore, MD
Made an appointment, didn’t show up, and didn’t call. If they don’t care about your time why would you want to do business with them? We found someone reliable.