Advance Auto Parts Jessup – Store 7314

I received horrible customer service from a young «lady» that was working the cash register. I went 20 minutes out of my way to an Autozone. There I was treated and spoke to respectfully. They also had more parts options. I will not be going back there, even though they are very close to home.

As a woman, I dread going into auto parts stores. In truth, I am often pleasantly surprised by employees who are respectful, professional, and helpful — but, sadly, this was not one of those times.
So, I needed a headlight for my European import — despite the brand, this is a common item I’ve bought off-​the-​rack in auto part stores before. The employee’s first reaction was a smirk, and «Where is the nearest dealership?» I persisted, and he looked through the computer and found the headlight — for nearly $ 50. I knew it hadn’t cost nearly that much when I’d bought it before, and asked him for other options. «Oh, so you’re going to sell the car right away, huh?» he sneered. After a few more back-​and-​forths, he finally allowed me to buy a package of 2 for $ 30, and I walked out seething. What a jerk, and what poor management for not making sure that the employees know to treat their customers better. I’m crossing this store off my list.