White Glove

DO NOT USE THIS COMPANY!!!
My review is LONG OVERDUE!
They will tell you everything you want to hear up front and than under-​estimate your total boxes so the price looks good and professional!
Than moving day comes and they send a bunch of guys who come in your house like gangbusters with no regard for your belongings. They tell you to leave all glass, heavy objects, items hanging on walls, TVs, etc unpacked since they will move them professionally. They will than tell you that you have more boxes than estimated and you need to pay more! Even though they are the ones who estimated! SCAM!
They hijack your stuff and say if you don’t want to pay more than we will dump it on your front lawn!
They put a manager named Arthur on the phone who will act tough and curse at you to try to intimidate you. I heard he is really is a scared little man.
DO NOT let them store your stuff as this is where they will toss it off the truck and store it in 100 degree warehouse further destroying your items. They reload and destroy stuff more and than when they get to your new destination you see the driver in the 18 wheeler waiting for his help. I see two guys drive up in a beat up truck and learn they were hired off of CRAIGS LIST the day before !!
That is PROFESSIONAL moving services???
My new home walls were dented, stairs were scratched, door frames were chipped and floor were scraped. Next you find a ton of your stuff if broken since they packed glass with other items! They put vases with sneakers!!! They packed computer monitors with books! WTF???
So the driver tells you to «make a claim». They offer you 60 cents per pound of broken stuff so the $ 1800 custom vase that weighs 20 lbs you will get $ 12!!!
***WORST EXPERIENCE EVER***
Note to Company–
Do not respond with some fake profile pic and say how you did everything right and by the book and offered to fix everything. You guys did nothing but SCAM me! I would say I don’t know how your still in business but I do know how… your in the business of scamming people l!

Could not have had a worse experience with White Glove! Don’t be fooled by their name, they do not handle your stuff with ‘white gloves’. Amongst the problems; damaged antique table, damaged kitchen table, hole in our mattress, tear in the couch, very bad wall damage to the apartment building from sloppy movers, items left at the old place, and very poorly packed boxes. For example they used tall wardrobe boxes and stuffed them full of anything from the closest smashing many small items and wrinkling clothes. The way they packed book boxes was shocking and not professional. And for food they put containers on their side so with all of the movement the contents went everywhere. There was no care in how they packed boxes at all. It was actually disrespectful how badly they treat your stuff.
When you complain to the workers they just tell you all the reason why they damaged your stuff; when you complain to the Forman he just tries to smooth it over and tells you to file a claim and that ‘these guys have families’; and when you complain to the ED of customer care and claims you’re just treated as yet another complaint and basically told they don’t care until you unpack all your boxes and are ready to file a claim. Apparently they get so many complaints when you call to speak with her ‘if you don’t wait on hold she can’t call you back because she must handle all complaints and must take the next issue’.
They clearly put all of their energy into sales because their service is terrible. Easily the worst experience I’ve had with any moving company and I’ve moved 7 times.

Recently moved from NJ to CA and overall had a good experience with White Gloves. Their movers are very professional and hardworking. During move-​out the guys showed up on time, immediately started working and within 3.5 hours the house was packed. Move-​in was within the timeframe they committed to and half of the boxes were already waiting on my doorstep at the scheduled time. Nothing was broken nor missing and they lived up to their original quote. I would use them if i move again.
The only reason for a 4 and not a 5 is their customer service which is a mess. I called a few times to check in and every time i had to call 5 – 6 times until they could actually tell them what’s happening. Sometime i had to follow up with them 2 – 3 days to get an answer. It would take them 2 hours to find my file, another 2 hours to tell me where things stand, usually another 3 – 4 hours to give me a precise answer etc. Once or twice i had to call the next day.

We used white glove movers to move my mother from Middlesex to Somerset County, nj. They not only arrived on time they arrived about 35 minutes earlier than they said they would. This move was particularly stressful because my mother was leaving the house that she lived in for 47 years. This crew made the move as positive as it could possibly have been.
The head movers name was Raffi — and he and his team did an amazing job moving all of the boxes and furniture.
They packed up boxes and boxes of China breakables etc. and were very careful. They also unpacked these items. They clearly were experienced.
The estimate from their sales rep was accurate. The moving guys took modest breaks as needed (unlike movers I had used for my own move, 10 yrs ago that took very long and frequent breaks). I see other people had negative comments about this moving company but from our perspective everything went perfectly and they were truly a pleasure to deal with.
I would definitely recommend them and would use them myself in the future.

i just used them to move from our office in Iselin to a storage unit in Cranford due to a fire in our office building.
i can only praise White Glove. they were on time, professional and accomplished the move in a perfect manner.
my sister in law referred them to me as she was very pleased too. the reason i state this is that there are negative reviews posted but at least my sister in law and myself were highly pleased. therefore, can i give ten stars? i would if i could!
regardless, i totally recommend White Glove.
when we can move back to our office building i plan on using White Glove.

It looks like this company has changed names in Unilocal to remove the bad reviews. Please beware!

Great company. My move from Bayonne, NJ to Miami, FL went smooth from beginning to end. Their estimate was significantly lower than the rest of the companies I shopped around with, and the final price never went up, even though I had bigger boxes than the ones I was supposed to have. Courtney, the lady who helped me on the phone was always nice and ready to answer all my questions. On the day of the move, the guys arrived on time. They were friendly and went above and beyond to help me. They were done in less than three hours and took great care in packing all my things.
My furniture and stuff arrived in Miami in perfect condition, and within the time frame promised. The movers here were also nice and fast. I have nothing but good things to say about this company.

Choosing White Glove Moving for a cross-​country move was the BIGGEST MISTAKE I have ever made. Save yourself a lot of heartache and financial distress and simply spend the money upfront on a quality moving company (that being said, any other mover would do). I refused to sign a claim offer of a measly ~$ 300 for my ~$ 7,000 of items in order to write this review, as the claim form legally prevents one from filing service-​related complaints.
Here is my moving experience highlight reel:
— Lost 20% of my boxes valued at ~$ 7,000, one of which was the largest box I had
— Forced to notify mover that they brought other people’s boxes into my apartment
— Long distance driver was entirely unorganized and brought me into his truck to help look for my boxes (Good thing I am not a thief!)
— Nonexistent communication within the company — Management was unaware my boxes were even missing
— One way street — Whiteglove rarely, if ever, returned any of our repeated calls or messages
— Whiteglove employees are incompetent across the board — drivers, customer service and directors are no exception
— Zero accountability — Eventually dealt directly with a White Glove Executive Director who quickly pawned me off to yet another employee
— Never got a truly honest apology
— Was encouraged to quickly file a claim
— Possible locations of my box according to Whiteglove — in other customer’s hands, overseas, or hidden in the New Jersey warehouse
— Pressured Whiteglove to put any real effort into finding the boxes
— Experienced horrible record keeping and knowledge-​share among employees regarding customer files (not sure they really exist, maybe on napkins?)
— Granted access to their «VIP Customer Care Department» line. If the kind of treatment I received on that line was «VIP», I would love to know how they treat regular customers service calls
Best luck on your move!
UPDATE: I called White Glove to tell them I was declining the claim offer. They increased the offer a bit, but it still wasn’t anywhere close. I was asked what I was looking for, and I told them «at least $xyza» as I didn’t have time to think and choose a set amount, to which the employee replied that I should hear back in a few minutes. I was under the impression she was just feeling me out to see if coming up to around this amount was even possible. Just before the end of their business day I got a call back with a new offer. The White Glove employee went on the offensive and began attacking me once I suggested what I considered to be a reasonable offer (I came up with a fixed amount after having some time to think about it) considering I did not get what I paid for, which is for ALL my belongings to end up at the final destination. She said «we agreed on a number originally, but then you turned it down». Nonsense. I was offered the «maximum» amount originally and was not aware of all the legal jargon prohibiting me from reviewing the company — I never agreed to that. She then suggested I was lying about the box contents, told me I was «vindictive», that I would receive «bad karma», and that if I posted a review she would reply with «all my personal information» including my signed confidential contract. As far as I’m concerned, I am expecting good karma if I prevent even one person from using this terribly unprofessional company. I credit them for increasing the offer, but it is grossly unprofessional and disgraceful to start launching personal attacks at a customer.

Moving is no fun. Moving is very stressful. The people at White Glove made a rather complex move go smoothly and painlessly. From my initial contact and numerous follow up calls and e-​mails with questions, Mike, the Relocation Specialist articulately and promptly addressed each and every concern and question. Our move was a two part pick up from a storage facility in Pennsylvania and then midtown Manhattan. As I inventoried both locations we needed to adjust the estimates as I either added or subtracted the number of items included in the move. It was all done very fairly and in the end White Glove was neither the cheapest nor the most expensive. I think what sold me on White Glove more than anything was the relationship and comfort level we established with Mike during the decision process. He knows his stuff, is articulate and friendly to work with.
Day of pickup #1 in Pennsylvania was a hot, 90 degree day from a large steel storage unit. The guys drove out from New jersey and I had to meet them there, planned arrival time between 10 and 11am. They arrived at 10am sharp. I was already impressed. The crew worked professionally and efficiently through the heat. Each item was inventoried as it was wrapped up and loaded onto the truck. The storage facility at the end of the day looked like we’d never been there.
Next pickup several days later in midtown Manhattan just blocks from the Lincoln Tunnel entrance. Planned arrival: 9 — 10am. What could possibly go wrong during NYC rush hour? NOTHING! 8:59am there’s a knock at the door and they are here. Are you kidding me? You can’t even get a pizza delivered in NYC so punctually!
Several days later, right on schedule of course, all of our stuff arrived 1600 miles away in Key West, Florida. Needless to say, it’s hot in Key West in June. Ali and his crew went right to work very efficiently and with both a friendly manner and sense of humor. Every single item on the inventory list arrived intact. There were items such as stemmed wine glasses that when packed I was thinking that no way will these make it one piece. Everything made it, not one broken item!
These guys are the real pros in the business. I couldn’t recommend them highly enough. They are the BEST!

Moving is never a welcome task and White Glove Movers reduced the stress involved by a significant margin.
There were two parts to my move — change of cities and storage visit. I had items and boxes slated for storage about a mile from the new location of my living quarters. The neighborhoods shifted drastically from my then current digs in Williamsburg to the new place in Jersey City.
As promised, the movers arrived at 9a (actually slightly before). We spoke through what went where, and they loaded accordingly. For furniture pieces that were to be stored, they wrapped paper to prevent scratches. Valuables and furniture that would be used in the new apartment had the moving blankets wrapped about the pieces. The lead mover must have had years of experience. He instinctively knew how to approach every cumbersome piece. Two other individuals supported the moving. One stayed by the truck alleviating concerns that theft might occur as I stayed inside monitoring the dis-​assembly. I had mostly everything in boxes, but they also had boxes of varying size ready and on hand.
Once packed in Bburg, I provided the number of my compatriot who was handling the storage piece while I commuted to JC on public transportation.
The storage portion went very quickly and then the remaining pieces were delivered to the JC apartment. Before the final push, the lead mover Abdul went over the money and time arrangements. Due to traffic, we had gone over the estimate and I neglected to have the full cash on hand, so I had a 3% charge on my credit card. During the initial call to establish the move this cc fee had been mentioned, but I was not fond of carrying that amount of cash during an uncontrolled environment created by a move. Since White Glove Movers is also licensed, they had liaised with the building manager of the new place about having the appropriate permits before entering the premises.
Post move, I was contacted by a customer service representative whereupon I was reimbursed as an act of good faith for the holiday traffic encountered by the movers driving from Bburg (trucks cannot use tunnels) to JC. It was unexpected, yet appreciated.
Quick synopsis: The contract was quickly drawn up after the consult call and the move occurred as intended.
Recommend.

I and other members of my family have used White Glove on multiple occasions for both commercial and residential moves dating back to 2006. The most recent was the relocation of my home on January 17 & 24, 2013. This was a multiple facet move where furniture was picked up from my in-​laws apartment, stored by White Glove for a week, placed back in the truck, my household was packed up, delivered to my new home, unpacked and the final pieces delivered to my son’s home (about ½ mile from my own). I have nothing but respect for the competence and professionalism shown by the White Glove crew and would not hesitate to use them again. In fact, I will be using them in about a week to relocate the contents of a storage unit to my new home.
Highly recommended.

White Glove and Pedro did an awesome job moving us locally from Freehold area to Somerset NJ. They arrived early, walked through the logistics of the move with us, and immediately got started. The took very good care to protect our stuff and were very accommodating. When it turned out we had more stuff than their largest straight body truck could hold, they had a second truck come to pick up the remaining items, free of charge. Can’t praise them enough. They made a very stressful situation manageable. I can’t say that I look forward to my next move, but when I do it will definitely will be White Glove doing the moving for us.
Only star off is because they demand cash or cashiers check, or they want a 3% surcharge for credit card. Even this is not too bad. I guess they keep the prices lower overall this way. I paid cash, but even if I went with credit card it would have only amounted to $ 57, so not really a big issue.

First of all I would like to mention that I was very surprised to read the previous reviews. However, I can only tell you about my own experience with White Glove which was absolutely great. I used White Glove twice: once in 2011 when I moved from one location in the UWS to another apartment 12 blocks south and the second time in 2013 when I moved from the UWS to Bryant Park area.
In 2011 I moved from Columbia University area to another location in the Upper West Side. As an international student I didn’t know much about moving in New York and about my different options. I received a recommendation from a friend who used White Glove and decided to give them a call. Finally, I paid for their services and was extremely happy with the move and their work.
When I moved from that apartment in 2012, I had to move most of my belongings to Manhattan Mini Storage which is also located in the UWS. I used Manhattan Mini Storage’s moving company as it was part of a larger package. After the company finished the move, the person in charge gave me the bill and I paid him a 20% tip. He then told me that it was basically unacceptable and explained «how it usually works» as if I just moved to NYC. I paid the guy a bit more but less than what he requested and promised myself that I will never use that moving company again (Manhattan Mini Storage movers, I don’t even recall their actual name).
I then used White Glove Movers again which helped me in regaining my trust in moving companies. Similarly to my move in 2011 White Glove had been absolutely great. Professional, kind, and inexpensive — I was really happy to have chosen them for my second move. The White Glove movers packed all of my belongings, and took special care of the more frugal/​expensive pieces such as my TV, bottles, glass-​drawers and more.
The entire move was truly and simply great, quick, efficient, and clean — everything I would expect from a moving company. Moreover, the people themselves were just great, professional, and efficient. In a city like New York, where moving is expensive, time-​consuming, and sometimes painful, it’s great to know that I have a place like White Glove which I can truly trust. If and when I move again there is no doubt that I will call the same people at White Glove and use their services again.
Adam

I’ve seen some of the negative reviews on White Glove and I must say that I am extremely fortunate to have had such a positive experience from beginning to end.
This was my first big move (California to Georgia) It can be quite an overwhelming experience trying to identify a mover. After looking on
, I decided to call White Glove. Michael Lembo was my moving consultant. He was very knowledgeable about the process and walked me through my entire home to get an idea of what we had. The price quoted I received at that time never waivered. He even shipped supplies to me to prepare for the move.
Our pick-​up was scheduled for New Year’s Eve. The team that came to load was AWESOME!!! They took great care with our belongings and worked like a machine. The same can be said for the team that delivered our belongings in Atlanta. Stephen and his team were absolutely phenomenal!!! They were prompt, polite, efficient and extremely helpful. The care they took with my families belongings was as if it were their own. We had one casualty in the move, a 150+ lb. glass table top (by no fault of this team) The empathy shown at the loss of the tabletop was appreciated. Stephen provided the necessary information to me to file my claim.
Lisa Lipton was my point of contact in filing the claim for the table. We didn’t add the extra insurance (lesson learned) It is $ 0.60/lb per item so our glass tabletop which retails upwards of $ 1000.00 was covered for $ 120.00. Lisa was extremely helpful and went above and beyond to make it right. Thank you Lisa.
The one thing I know for sure the next go round is to definitely add additional insurance.
I would definitely use them again. My mother is relocating soon and she will be using White Glove.

I’m glad I didn’t read the reviews here before using White Glove!!! Us and our belongings were treated professionally and with care. The crew showed up early and worked hard until the move was complete and all furniture and boxes were in their place in our new home. Last minute items were packed with care and clearly labeled. The men were all respectful and courteous especially given the single digit temperatures they were working in. The office staff was helpful and the crew couldn’t leave until I spoke with the boss on the phone to confirm we were satisfied. The price was the same as other quotes I received and they did the job with 1 week notice after our original closing date fell through and the mover we originally hired was fully booked for our new date. I would definitely recommend them!

NOT REPUTABLE Company. BAIT AND SWITCH!!! MOVE ON TO A BETTER COMPANY!!! READ the reviews for there is no glowing testimonial here. Frank Mayo comes across as being personable over the phone. Don’t be fooled. Once the company has your deposit, it is all DOWNHILL and DIRTY. White Glove offers POOR COMMUNICATION and does not follow through with what is stated in the agreement. I moved from Los Angeles to Ohio. My items were picked up on Nov 14^th and was to be delivered on Nov 20^th. My items DID NOT ARRIVE UNTIL DEC 13^th. I was told by the driver, Steven, my items would go directly from his 18 wheeler to Ohio. At NO TIME PRIOR TO MY MOVE from LA, DID ANYONE from White Glove tell me that my items would be dropped off and REMAIN in a storage unit in LA for several weeks. I purchased the PLATINUM PKG… NOT WORTH IT. Packing is poorly done and I am not surprised several items were DAMAGED and LOST/​STOLEN. Clothes were not hung in wardrobe boxes. Just like past reviews, my clothes were folded around the hangers and wrinkled beyond wear. The delivery truck showed up today WITHOUT THE COMPANY NAME White Glove for you could see Toyota… very suspicious. The COST of the move was MORE THAN AGREEMENT. THERE WAS NO ITEMIZATION OF INVENTORY EVER PROVIDED. Several requests were made for information. I felt my ITEMS WERE HELD HOSTAGE. Kelly from customer service stated she would get back to me regarding the issue but she never did. The company is POORLY MANAGED. My experience today was similar to many other customers who have recently shared their experience. I HIGHLY RECOMMEND for you TO STAY AWAY… YOUR $$$$ CAN BE SPENT ELSEWHERE. My complaint has been made with the Better Business Bureau and FMCSA. It is unfortunate that my outcome was such a DISAPPOINTMENT. However, I hope this review helps someone in making a better informed decision.
Thanks for reading.

DO NOT USE WHITE GLOVE! EVER!!! My experience with White Glove started off pleasant enough. The salesman was very helpful and patient and answered all of my questions. The movers showed up early and even helped carry down large items that weren’t being included with the rest of my stuff for the long-​distance move. My belongings were going into storage for a couple of weeks, and then would be sent out west. Unfortunately, Superstorm Sandy hit, and my things were damaged while in their warehouse. I understand they had no control over the storm, but they didn’t take any steps to prevent any damage from occurring, even though there was fair warning a storm was coming. They could have moved my stuff off the floor of the warehouse, or if they didn’t have capacity to do that, they could have postponed the pickup. I then had to chase them down to get the status of my things after the storm. I finally heard back from Margaret, the head of customer service, who told me my items were in a section of the warehouse that suffered minimal damage. When I asked to be able to see my stuff and try to salvage whatever I could, I was told that wasn’t an option and had to accept my goods out in California as per my contract, or wait at least another month for them to set up a staging area (at which point there would be no hope to save anything). She was downright rude and one of the main reasons why I would never recommend this company to anyone.
Fast forward to the delivery in California. I received a call that delivery would take place the next day between 8am and 12pm. They didn’t show up til 4:30! («truck problems»). They wouldn’t take anything off the truck until I paid the balance. Most of my belongings (bed, dresser, clothes, etc) were damaged beyond repair (full of mold, some of the clothes still soaking wet). Therefore I wanted to check and document everything so I had a record of everything that was destroyed. The deliveryman had the nerve to tell me that I was taking too long and that he «didn’t have all day». Well don’t show up 4 and ½ hours late with damaged goods then!
The company is not taking any responsibility for the damage to my items while they were in their possession. So not only did I have to pay them a lot of money to move damaged property, but now I have to spend even more to replace everything. And it’s just heartbreaking to see all the sentimental items I’ve lost that can never be replaced, and White Glove just doesn’t care.

White Glove damaged a surprisingly large number of items during our move and use of their storage facilities. While some damage during a move is inevitable, they were simply careless (for example stuffing tissue paper around an expensive oil painting resulting in the paint adhering to the tissue and ruining the painting)
The worst aspect of all in dealing with White Glove (and it’s hard to pick just one!) was the unhelpful, even hostile response we received from their customer service department when we lodged our complaint.
We have moved numerous times in the past but White Glove was truly the worst experience by far.

beware!!! beware!!! beware!!! beware!!! beware!!!
do not even consider!!!
this company lies!!!
this company steals!!!
this company damages your belongings and property!!!
you are crazy if you use this company!!!
move from nj to tx. over $ 15,000 damage and loss of goods!!!
reimbursed $ 10,000 by private moving insurance.
can never replace the stolen items and ruined personal items!!!
the worst decision i have ever made in my life!!!
stay away!!! stay away!!! stay away!!!

Dear Maria,
I just wanted to thank you for your assistance with my move 2 weeks ago.
You were always professional and understanding, despite the fact that I called you practically every day to change the list of items (sorry :)). I was very impressed with your moving crew (Emilio and Ivan), as they worked quickly and efficiently to carefully move my furniture. Emilio, your foreman and Ivan were friendly, very helpful and professional.
Everyone that I dealt with White Glove was great and made a very stressful day go smoothly with no glitches or surprises. I highly recommend White Glove Moving to anyone planning a move.
Please share my thanks with Emilio and Ivan.
Sincerely,
Alexander Medina.