US Post Office

I don’t remember the last post office I was in and left thinking, «Well, that was a marvelous experience!» This place will also not knock your socks off in a positive way, but I’ve been to worse post offices (I always left the one on the Upper East Side at 3^rd Ave and 91^st feeling dejected and as though I had done innumerable things incorrectly, which caused their employees to get irate and yell).
Make sure you have proof of address if you expect to actually pick up a package. Also, follow all of the rules.

It looks like someone ransacked the place and abandoned it for 30 years. Suggestions for improvement: pens, a broom, and an HVAC system inspection. The employees were fine, which was impressive considering the conditions.

I live in Jersey City Heights. I normally have my packages delivered to my job because of problems I have had with this post office in the past, but I really enjoy coming home and finding a package to open, it’s something to look forward to after a long day at work
Things had been ok with 7 306 Central Ave but then, out of nowhere, my tracking information reads «no secure location». I’ve been seeing this alot recently. To me that translates into «I am too lazy to deliver your package today, but maybe I will deliver it another day if you are lucky». but then 2 days late I receive a package from someone else no problem.
The location hasn’t changed. I have a secure location, always have. And now the other day, they left a slip in my mail box in lieu of leaving my package. So I filled it out and taped it to in a very conspicuous place in the hallway by the mailboxes. The signed notice had been there for 4 days now. Now I have to deal with my favorite postal workers this Saturday to pick up my package that should have been delivered a week ago.
I am now back to haveing all of my packages sent to my work post office at 7 047 Tonnelle Avenue now, they seem to still care about getting my packages to me on time and they are very friendly.

Unfortunately since the post office service is a necessity, complaining about the customer service will not result in any type of change. It’s so bad, though… that won’t stop me.
Since I am forced to come here, I’ve since learned how to communicate with the clerks to alleviate any nasty vibes. I will say they are not friendly. Their attitude says «I hate being here and therefore will make you miserable as well.»
I once was came to the desk with a tracking number written down that I had checked and was awaiting my pick up. Instead of just looking for the package, I was asked to pull up the tracking details on my phone, and then put my phone under the secured window for the clerk to paw through my phone to see «where does it say the package is at this post office?!» Literally would have taken 60 seconds to physically look for the package, but instead decided to demand taking my personal property and trying to demean my knowledge. VERY UNPROFESSIONAL. This is just one example of the numerous times I have had a negative experience. And every time I’m paying attention to other customers, they are also receiving bad customer service.
As if that’s not enough, this is the ONLY post office I’ve ever been to that won’t tape up priority boxes free of charge (IT COMES WITH THE PRIORITY MAILING SERVICE) and also the only location that doesn’t have chained pens out on the mailing tables.
These people get a decent salary. We understand not everyone can be bubbly and smiles… But there’s no excuse for the shameful act of belittling people.

One of the main women working there, won’t help you. Infact, she’ll do anything in her power to make the process more difficult. The service as a whole is a disaster as well. I’ve caught them stealing for me and when I called them out on it, they man-​handled my packages. A corrupt and terrible operation.

Do not try and say more than one sentence because you will be treated badly. I cannot remember the last time that I went to the post office so I was sort of lost on what to do. I didn’t have any tape and my dad said that they provided that. I didn’t see any tape and I went in line, had to buy one and then I tried to say that I wanted to pay everything together (postage, tape) and the representative cut me off five times. I thought that I had to give information upfront about my address and shipping address so then they would print out the shipping label but you have to write it on the box. I was sort of lost because I remember going to UPS and doing the shipping label all by myself without having to write it on the box. I was going to print a shipping label on their site but for some odd reason the only option was priority. Anyway, I don’t feel for postal employees considering I work in a shipping warehouse where we deal with boxes all day long (processing, fixing them, and so on).

If I could give negative stars, I would. The only *good* thing about this office/​location is that the counter windows are listed open until 5 PM. Wait, there wasn’t a line, either. OK, those two things do make it one star. The woman behind the double thick bullet-​proof glass did not make eye contact once. She shu-shu’d with another woman four windows over the whole time (by the way, no she’s not with him any more). I was asked one question (are there any hazardous materials in my small, priority mail boxes?) — but nothing about wanting confirmation signatures (yes, that was something I would have gotten) or money back. They obviously felt that I was interrupting this important conversation and wanted me to go — quickly.

In addition to the lousy service at this Post Office, all of the banks on Central Avenue have lousy service. I recommend doing all of your banking and postal business in New York City, or even Hoboken.

Wow — went to the JC Post Office today. All of the employees were standing around glaring at us as we walked in. «The computers are down, we can’t do anything» they said as they turned their backs on me. The postal workers here are the worst! I actually try to say hello to them when they deliver to my building but NEVER a smile and only a grunt in return. Hey folks — you have a good quasi government job with a retirement — SMILE.

Pretty much the worst! Always a long line. Never any parking even though it has its own parking lot. Most of the spots are reserved for government officials. The place is a mess and the line never seems to move. Also watch out for those people that pretend they don’t know that there’s a line and walk right up to the front.

I have to agree with my fellow Unilocalers. Avoid this post office if possible. I stopped in to mail a single letter that was a bit overweight, so I needed to purchase the correct postage. It was an odd hour, so I hoped it wouldn’t be busy. I also thought I might be able to just buy the correct postage at an automated machine. Sadly, this store does not have automated machines. The line was crazy long, because the tellers were really slow, and the line was barely moving, not because it was really crowed. While I was waiting in line, there were two people in front of me coming to collect packages with those missed delivery slips… they couldn’t find either…2 people had lost packages! The place was also really dirty.

This place is a special slice of misery and has been getting worse over the last few years. I’ve never had a problem with local delivery but dread missing a package because it means a visit to this outpost. Garbage all over the floors and slow service at the windows. Lines moves at a glacial pace so it gives me plenty of time to witness the poor service. I once had to step in because a young man asked politely for help with his PO box and was told «I don’t have time for this, go away». Another woman was charged for 6 months of a PO box and no mail was ever delivered because there was tape on the back of the box indicating that it was broken (it wasn’t). They wouldn’t give her her mail until she paid for another 6 months! What a racket.
Thanks Mark S. for the heads-​up about the laundromat parking lot.
JC USPS, please get an automated postage machine.

Here’s another 1 star. Came in this morning. 1^st person of the morning and the place wasn’t even swept. No kidding the sidewalk outside was cleaner. This is not an exaggeration. Nothing but weird/​bad experiences here.

I am only here to pick up a package. The line is 15 deep and one person working. And they wonder why the post office is in trouble.

People in the ghetto have this mentality that if you are in the ghetto with them you must be ghetto like them… Too bad you can’t wear your class or couth on your sleeves. Hell, even if you did, these slobs wouldn’t care.
With that said, this place is godawful. Long lines. Only 1 ½ clerks working or windows open (how ever you want to look at it). It’s one of the most depressing places on depressing Central Avenue.
The clerks are disgustingly rude and miserable. They even look tired and depressed. Smile you m**********r! You’re working! You’re breathing! You’re alive!!!
Been there in the past to pick up packages that my ghetto mail carrier decided not to deliver or leave info notices for (trust me if you live in The Heights it will happen sooner or later), and the spicy chica in the last window to the left said five words to me and four of them didn’t involve eye contact. What a sad human. I’ve had all deliveries re delivered to my house since.
Went in today to send off some packages and I wont be returning. Not that they care because nuclear warfare wouldn’t even terminate postal employees, but this review is for you guys, the customers. And I do what I can to help.
The male clerk (no pun). Indian type guy (last window to the right) nearly grew ovaries when I asked to borrow his pen. «Make sure you bring it back!» He shouted as he slammed it under the money slot. LOL! As if I’m going to steal one of the several government provided pens that you have on your desk (that my tax dollars paid for). You’d have thought I asked this guy to write me a blank check and give me free postage the way he acted. Poor CS.
After packaging my items, I was helped by the Indian woman (middle window). She was more polite than her coworkers but she didn’t seem engaging. I left with my receipt and vowed that this would be my last time inside of the Hudson City post office and trekking the increasingly depressing, Michael Yun ubiquitous, Central Avenue.
Do yourself a favor, hop in your car (or lyft) and go to the post office in West Orange or somewhere where they really value their jobs, their customers, and appreciate human kind.

I wish I could give ZERO stars. This is definitely the worst post office in the entire country. The only time I have encountered a tolerable line is right when it first opens. Otherwise, there are at least 10 – 15 people waiting, usually more. They never have all the windows open. The workers are slow and completely miserable.
On one occasion, I actually witnessed a worker stick her head out from the back, look at the line and say, «I’m not opening another window! There’s too many people out there!»
Additionally, delivery is atrocious for packages. 9 times out of 10, the delivery person doesn’t ring my buzzer and someone is always home so I know this. Then, no notification is left. I have had items returned to sender because I didn’t know they had actually arrived. Important items! At other times, I have tracked my items online only to find out they were not delivered even though someone was home. Since no notification is ever left, I have gone to the post office to get my package and no one could find it. This has happened more than once.
Also, I have called them on several occasions, let the phone ring 25 times — no answer. HORRIBLE

The WORST post office. I dread going but usually end up at this location because I have a PO Box there, and it’s the closest to where I live.
The absolute worst is when I miss a USPS delivery to my apartment and have to pick up the package at the post office. When that happens, I feel like the universe hates me and wants me to suffer.
What’s so bad about this post office, you may ask? Well, there’s usually only one person working, and that person usually seems like he or she hates life. The line is always at least 10 people long, no matter what time of day you go. DEFINITELY don’t go right before closing time because you will absolutely regret it.
Everything is a mess, and it looks so run-​down. Need to fill out paperwork or write an address on an envelope? Good luck finding a pen.
Better local options for post offices are the one at five corners, the big post office in Downtown Jersey City or even the one in Downtown Hoboken. Just do yourself a favor and don’t come.

By far the worst of the worst. I found a decent time to go. Around 2 in the afternoon. It normally takes 20 – 30 minutes for you to get in and out, after 2, under 10 minutes.
In the morning they have one person at the window that has to do everything herself. When they have two people, it is no better. There are too many idiots that do not know how to ship a simple package or are so confused. Please make a simple sign to show people how to put their return and shipping addresses on properly. It might speed things up.
It also takes at least an extra day if not two to get your mail delivered in this zip code.
They also lost then found a Christmas present after tracking said it was delivered and never was until 10 days later. Postmaster was not helpful and is never in.
Have a stamp vending machine! It should not take 30 minutes to buy 5 stamps.

The phone literally rang 20 times before they picked up. They put me on hold for over half an hour. I called from my other phone and it rang another 10 times. They answered and were rude. I’m expecting they never were going to answer the other call as I am still on hold just to piss them off.

This is my local post office. Located on Central Ave. Parking is a pain in the @ss in the area.
So I park behind the laundrymat across the street. Customer service can be a bit surly, but how would you feel dealing with people 8hrs a day behind a glass?
I’m just there for a book of stamps & mail a letter that needs a confirm. Try to get here early as the lines can get very long. Usually have only 2 agents at the window & another on a break.
Maybe 3 agents would work a lot better. That just makes to much sense. I guess.