Millenium Car Service

Dispatcher lied a number of times, causing me to wait 30 mins at the airport when I had scheduled the car. Turns out the car was at the airport the whole time, but the dispatcher was lying to the driver as well. Long story short, he was trying to get other passengers in the car to share with me, so he’d make more money. The driver was nice about it but we were all getting screwed. Never calling again.

Millenium has always been my go to car company. I typically looked past their very old fleet of cars and beat up mini van because of their prompt and reliable pick up… until recently. In October 2013 we provided our entire out of town family with their information to use them for our wedding weekend from the airport to the hotels etc… We received many complaints about their service, dirty cars and professionalism, which was disappointing because we wanted the weekend to go smoothly.
In November 2013 I used them the Friday after Thanksgiving to go to a wedding from Hoboken to West Orange. They were 30 minutes late picking me up, causing me to be late to a family wedding. I was lied to numerous times about how far the car was, giving me false hope. If they would have been honest I would have just driven myself or taken one of the three cabs that drove past asking if I needed a ride. Instead they kept lying to me, time after time again.
The last straw was this morning when I scheduled a car for my parents to the airport at 4:30am. They confirmed the night before and said they would call at 4:30, when they were downstairs. It was 4:30 so my parents went down to be proactive. Still no car so my mom called at 4:35am asking the dispatcher where the car was. He said he would check and call back in 2 minutes… 5 minutes later (which felt like 15) no call back. My mom called and was lied to AGAIN saying he was 3 blocks away. 10 minutes later and still no car I decided to just drive them. They dispatch called at 4:55am (25 minutes late) and said the car was there. Once again, the minivan that is over 10 years old. Happy that he came, we used them and what happens… minivan guy takes local lanes and drives them right into a major accident. If he was on time my parents would have made it to their 6:05am flight with plenty of time and no traffic.
I understand things happen but I cannot understand lying to your clientele, especially when they are trying to catch a flight on a Monday morning or a family wedding. To me that is unacceptable and bad business. I will not be giving them another chance with my business. Über is my new go to car, at least they are reliable and show you where your car is and can’t get away with the «3 blocks away» for 20 minutes to buy them time.

I’ve always had prompt, courteous service from Milennium. The dispatcher is very accommodating and was able to get someone to me on a late-​night last minute call. These guys are my go-​to in JC.
Not sure why PP was grading them on their logo— last time I checked, this wasn’t a design competition.

Just take a look at their emblem (millenium) their logo, whatever you prefer to call it… then YOU write the review.