Lowe’s

Very slow customer service! do not call them if you need to order. Worst experienced.

I ordered a washer online last Friday which was delivered from this Lowe’s store. It was scheduled to be delivered on Sunday. The automated delivery service called me to inform me that it would be delivered on Sunday between 12:30 and 2:30pm. It arrived almost an hour later. Then, the delivery didn’t include new hoses. Two sets of hoses were purchased and none of them worked for the washer. The washer was defective. I contacted the store directly and was told that a refund was processed and the washer would be picked up on Tuesday. When Monday came and I didn’t receive an automated call from the delivery company with a pick up time, I called the store back. I was told by the associate (Cerick?) that the refund was not processed. He processed it himself and asked me to call the store on Wednesday to confirm the pick up for the following day. After staying on hold for 15 minutes, I was given confirmation that the washer would be picked up on Thursday. Wednesday night, I received a phone call with the delivery time of 12−2pm. On Thursday, I received another phone call at about 11am that it would be picked up at 2 – 4 instead. At approx. 12pm, I receive a phone call from the actual delivery person telling me that he was already at the building to pick up our «stove». HUH?! I corrected him and told him, «You are there to pick up a washer». His response was «Oh Yeah!» I don’t know how long it’s going to take before I receive a full refund. The only person who was competent enough to help me was the nice gentleman named Cerick who works in the appliance department. This was my first and last time ordering anything from Lowe’s! After this bad experience, I had to share it with everyone on Unilocal so that you are all wary before you have to deal with what I’ve dealt with over this past week.

On Monday April 4^th I went to the Lowes located at 727 Route 440 in Jersey City, NJ and purchased over $ 700 of merchandise. One of the items, a medicine cabinet, was not available at the store but I paid for it and was told that it would be transferred from another store. It would be available for pick-​up later that week.
Some of the items were to be delivered Tuesday April 5^th. I never received a phone call Monday evening to confirm delivery. I called at 9:00 am Tuesday morning to prevent sitting around waiting for a delivery that wasn’t coming. I was told in the morning that it was just put on the truck but was hung up on before given any additional information («window of delivery.») At 4pm I called and the woman that answered could not get in touch with the truck driver. At 5pm I called back again. The man informed me that my window of delivery was between 6:30 and 8:30pm. I demanded a manager. Got Howard. Howard tried to get in touch with the delivery driver but couldn’t either. He was polite to me and asked me to contact him when I received delivery. I called Howard back at 8:10pm to tell him I didn’t believe the delivery was coming nor did I have 20 more minutes to give. Howard got in touch with the truck driver who said they would deliver in 10 minutes. They took 20 showing up at 8:30pm. I asked Howard if he, and Lowes, was proud of this kind of delivery service. He recognized that this is not a way of delivering merchandise and that one call with a legitimate delivery window would have stopped the anxiety. The boxes were all damaged and the sink, which was not boxed or wrapped, was scratched. I live less than 5 blocks from the Lowes were the order and inventory shipped from. How could it take 11 and ½ hours to deliver five blocks away?
On Thursday, April 7^th, I called to check on the Kohler mirrored medicine cabinet that was being transferred to the store for pick-​up. A woman at the store answered, checked on the computer, and said «it aint here» and hung up. Ok.
On Saturday, April 9^th, today, I recognized unless I visit the store I would not receive the truth about my order. I went to the back knowing that Customer Service could only check the computer. I asked an associate to check on the order for me. She informed me that the cabinet wasn’t coming. There is no cabinet at the store. And according to her computer nobody put in an order for it to be transferred. I responded «I knew it.»
Needless to say I canceled my order and my account at Lowes, walked over to Home Depot, and bought the cabinet off the shelf.

WOW! I had such a terrible experience from Lowe’s. I didn’t even want to assign one star. I bought appliances from them before and had some issues, but nothing like this time. I ordered a washer online and I was supposed to get it on 12÷09÷15. The delivery was supposed to be between 12:00 and 2:00. Well, the store didn’t contact me and I had to call several time to find out if I am getting the delivery. It was one delay after another. By 7:30 pm I still didn’t get the washer. No one tried to contact me to update me. I call Thursday morning and I am told that I am scheduled to get the washer. That did not happen. I contact Lowe’s on Friday and I found out that store #2938 that was supposed to deliver it did not have all the parts and therefore, I was getting the washer from store #1937. Between Wed and Fri I must have contacted several individuals, customer service… I could not get anyone at the headquarters except customer service. After so many calls, I finally get the washer on Friday only to find out that it doesn’t work. I call up the store within half an hour and ask if the delivery men can come back and check the washer. The delivery manager said NO, CAN NOT BE DONE. So, it’s scheduled for Saturday. the delivery men check the machine and IT’S NOT WORKING. Okay, the washer is picked up and I am told that the washer is not in the store and it will be ordered. The assistant manager for the delivery dept. told me that they will get it by Tuesday ¹²⁄₁₅ and I will get it next day. I then get a call from the delivery manager telling me that the washer will not be received till Fri ¹²⁄₁₈. I call on Thur to verify that I will get the washer. The delivery manager tells me the store received it and arrangements can be done for delivery. I get a call on ¹²⁄₁₇ from their XPO system (delivery system) telling me that the delivery will be on Friday between the hours of 6:30 and 8:30 pm. On Friday, at 1:30 I get a call from the delivery man telling me that there was a mix up in the schedule and that he can deliver it the washer in an hour or that I would have to re-​schedule. I had a conflict in the schedule. I called up the store and the delivery manager tells me that if I can not receive it at the time the delivery men come, I will need to re-​schedule. I told him to cancel the order. I called to get my money back, THE ASSISTANT MANAGER SAID SHE WILL CALL ME RIGHT BACK. I HAVE YET TO GET MY MONEY.
The assistant manager called me and I called her back, leaving her a message to refund my money. On Monday, I get a phone message indicating that the washer can be delivered on Tuesday 12÷22÷15. I get a call from the delivery service informing me of the delivery.
NO ONE KNOWS WHAT IS GOING ON. THE XPO SYSTEM IS THE MOST INEFFICIENT SYSTEM AND I TOLD THAT TO THE STORE. LOWE’S HAVE NO RESPECT FOR CUSTOMER’S TIME, HAVE NO ACCOUNTABILITY. THEIR ATTITUDE IS «TAKE IT OR LEAVE IT». THEY WILL NOT PUT YOU IN TOUCH WITH ANYONE THAT TAKES RESPONSIBILITY. LOWE’S SHAME ON YOU! YOU LOST MY BUSINESS AND YOU NEED TO GIVE ME MY MONEY BACK.

I like lowes but this location needs to step up. I got a missed call with delivery info and the voice mail that was left with timeframe had static so couldn’t hear it well. I called this location (as my item was purchased here), the operator asked me to hold on one sec, I’ve waited 10 minutes, hung up and called again, and the SAME lady answered my new call immediately. I told her you asked me to hold a sec and you didn’t get back. Her answer was — sorry, we’re busy. Hmmm. Anyways! So I wanted to get the details of my delivery which is TOMORROW to know when I need to be around so I can adjust my work schedule. Her answer was I don’t know and there is NO way for us to know. She asked me to call back TOMORROW and hung up. Hmm. Don’t they know people also work? Anyways, bad experience with this location.

UEZ 3.5% Sales Tax so worth the trip even though it’s hard to find someone to help you. So be prepared for having to hunt someone down to help.

Very very very mixed reviews. I had a good experience with two of their employees… and they had what I needed… sooo…that’s a plus. But I was looking for help and got blown off by a manager, which really disappointed me. They have what every Lowes has, and are as equally clean and organized, but their managers should be more aware of customer service.

What a joke. We spent the ladder part of 3 hours in this store trying to order blinds. Yes. 3 hours. You would think that after waiting that long that we would have our order placed. Nope! None of these people know what they’re doing here. Just plain dumb. It’s pathetic. After finalizing our order, we looked over the papers once more before signing off on it and noticed there was an error in 3 of the 6 items. I gave them the benefit of the doubt to get it fixed. Thought it would be a quick 1 2 3 thing… Of course not! Time to find a manager! But no! Let’s take our sweet time getting it done! After 15 more minutes on top of the 3 hours I cancelled my order and will go elsewhere. They don’t care, they’re slow, and they don’t know what they’re doing. Seen it done to other customers too while standing around waiting for hours.
The ladies at customer service… Nicest people to deal with. They were apologetic and couldn’t believe we were there that long.

If I need something I prefer to come here than Home Depot. I find that everything is more organized, you can actually find employees to help you if you have a questions and they usually carry everything you need. Is it a bit more pricey yes but its totally worth it.

Inventory isn’t awesome and forget Lowe’s corporate all together, but I have to admit the employee’s at this location are sweet and are trying to help. I ordered a bunch of items over the phone with Lowe’s corporate. They confirmed everything and I was really happy with my order. It wasn’t until the day before that everything went to hell. I got a voice mail: «Ma’am, those tiles you ordered won’t be delivered for a few weeks. Please call back.» What was supposed to be delivered the next day (mind you that this is what I needed for a renovation) was actually not available and wouldn’t be for quite some time. They didn’t say this when I paid for it because you know what? I would have spent my money elsewhere.
I called and was put on hold forever. I marched myself down to that store* and worked it out with some lovely customer service agents. It was still a pain in the ass, but they honored the price of my back ordered tiles for more expensive ones in stock. Thank you.
Overall, the Lowe’s in Bayonne seemed much bigger, but I gotta admit Lowe’s righted their wrong and I’d shop here.
Pro-​tip: when buying items, buy them directly from the store, not online. You save time, trust. Also if you can, avoid delivery.
* I actually drove.

Think they hire prisoners from the county jail here. I had $ 600.00 worth of fans in my cart and no one could tell me where an outlet was.
One girl walking around told me she wasn’t in customer service when I asked her to help me.
The chick in community/​customer service with weird glasses on, wouldn’t even look at me… let alone answer a question. I did get her attention through when I slammed my cart into the wall out of frustration and walked out.
I went to Home Depot up the road and they helped me right away.
PS: The guy in the parking lot at Lowe’s cleaning up the shopping carts, was great. He made sure I had a good cart. Promote him to customer service!

Turn your car around and go to the Lowes in Bayonne instead. Cashiers particularly-​are beyond rude and have the slightest clue for the definition of customer service. She had no answer for ‘how much do Lowe’s credit card holders receive when purchasing’ nonetheless her eyes rolled so far back they should’ve stood there. Save your time and head to Home Depot or Lowes in another town.

Wow. Horrible employees with bad attitudes who roll their eyes and make sure you know they have no desire to help you. The last time I heard, «I don’t know» that many time was when I was interrogating my two year old. I will drive as far as I have to to do business with people who have a bit of class.

I needed to update/​upgrade my kitchen… and I don’t trust contractors, architects, engineers, stone masons, plumbers, and electricians that my homeboys reco’d (I know they be a buncha crooks)…so I was willing to pay top-​dollar for legit Lowe’s consultants.
Wow…the dude I worked with had sick ideas for my ish and his resume had some big-​ass-​ballers on it.
Yeah, the original quote for the project was high, but I feel at ease with him at the helm, as opposed to the «friends of friends contractors» I would have gone with.
We’ll see how it all comes together.

If I could give this establishment 0 stars, that would be a better option. We’re having renovations done to a guest house so we’ve been taking trips to home improvement stores for the past 2 weeks, primarily Home Depot. We noticed that Lowes had a less expensive selection of kitchen counter tops so we figured it was worth a shot to check the local store out.
The sales representative in the Kitchen department was not available the first 2 times we went; «fine,» we thought, «we’ll just leave a message and come back in a few days.» In two days, when we took another trip out there, our message was untouched despite her having been there the previous day. We were then told that she’d taken a sick day. I decided to stick to Home Depot after all this mess. Since I was already in the store, however, I thought it would be worth a shot to check out their floor selection of bathroom sinks.
I went to that section; figured I’d get the professional opinion of someone who worked there. Looking around in that section, I noticed that there were not representatives available to help. So I took a walk to the neighboring sections. In neither of them was there an employee present. One more section down, same story. Seriously now, not a SINGLE employee in FOUR sections?!
I was so utterly disappointed and frustrated that I considered complaining to the on-​duty supervisor. You won’t be surprised to hear that the supervisor was no where to be found.
Be warned: the service is horrid. I’m just sticking to Home Depot.

Hours:
Monday — Sat. 6 – 10
Sunday — 8 – 7
I was pleasantly surprised by this store. It’s very large with a lot of selection (much better in some ways than the Home Depo by the Holland Tunnel).
Lots of parking spaces out front. and the store was pretty clean and well organized. The employees are hit or miss (some were very polite and willing to help while others were rude and had attitude problems).
Special shout-​out to KRISTAL in the Kitchen/​Appliances department. Amazing employee who goes out of her way to make sure that you are happy with your purchases. Makes great recommendations as to the type of appliances to get, the pros and cons to each, and very happy to call someone and get answers to us regarding specific store policy questions that she did not personally have the answers to.