Liberty Towers

I am compelled to write this review because I studied the Unilocal reviews closely when we were choosing our next apartment. I find many of the reviews here to be far too negative to be truly speaking about The Liberty Towers we’ve experienced. My husband and I have been living here (West tower) since August 2015. We seriously love it! Our view of Midtown Manhattan /​the Hudson River is stunning. The staff is friendly. The building amenities are top notch; we are counting down the days until the pool is open for the summer — the grills are already available for use again. The entrance to the buildings is downright impressive to our visitors. There are cute building events though we are never early enough to attend — wine tastings, complimentary breakfast, etc. Paulus Hook is a great neighborhood — lots of restaurant and bar choices, a liquor store, a pet store, a quaint market. The lightrail will take you to BJs and Newport Mall. We both work in Manhattan and there are multiple routes to each office from Jersey City. There is convenient parking in the building for guests, and if you don’t own a car join Zipcar like we did and reserve the cars in the building for when you need that convenience and mobility. My kitchen is large and perfect for nights we pretend to be chefs. Hello, washer and dryer in-​unit. As ex-​Brooklynites, we think the cost is worth all that we get (we’d be paying $ 1,500+ more a month for the same thing in NYC). It’s been a mild winter so it hasn’t been too cold in our apartment and the utilities bills are normal. Honestly, truly, only good things to say about this building!

Please educate the concierge about basic parking garage rules. While visiting a friend, I was told by one of the men at the front desk that visitors were given free parking and it could be validated at the garage exit upon leaving. When neither turned out to be true, I went back to concierge and they told me I had been misinformed. Unapologetic concierge and incredibly rude parking office that just shouts over what you’re staying. The service is awful, stay away.

I would score a zero star if it is a option.
The poorest customer service I have ever had. What always happen is you know you have package there but they say you don’t. You need to call all of person living with you, do the summarization, and compare it with the package received email you received and find the discrepancy. Then you need to start the «debate» to persuade/​beg them to check for you again to find the package belongs to you. If you have a question about why that happens, they have ten questions waiting for you to argue. They are doing a perfect job to make a 1 min work to 20 min for the customer. So remember to turn off the oven or other things in your apartment before talking to them, because you don’t know how much time you will need to deal with those «bosses». Sometimes the customer even win back an ironic eye because you don’t even remember you picked up the package! HAHA!
Overall, places is nice but everything need to deal with their people is the WORST. If you want to enhance your communication skills, problem solving skills, and patience level — only in the package picking situation — come to live here! And CONGRATULATIONS they will waive you the training fee if you pay the $ 4000 rent per month!

positives:
Great location
Awesome amenities/​gym
Polite reception folks
Light rail & path train are nearb
Negatives:
High electricity bills/​draft issues
Very tiny bathrooms
Worst part: bed bugs (multiple units have them)
Rude management

There unprofessional specially when an incident happens. There management is uncooperative and unreasonable. Honestly do yourself a favor and move somewhere else. Although the facility is nice and the amenities are still reasonable. There customer service is terrible. I cant give them a zero star because its not available. From my years of living in NYC this by far has been my worst experience and sadly I started to like Jersey City.
The manager always stated she would contact me about my issue but its been 3 months and still no answer. Great building move here at your own risk!!!

Liberty Towers is nestled underneath the shadow of the Goldman Sachs tower. The amenities are more than what you can ask for– a gym, virtual golf, game room, lounges, study rooms, private theater, and a POOL plus a plethora of other incentives like free food on holidays. It’s location is also a pro, which is a 10 minutes or less walk to the PATH station and a hop, skip, and a jump from the waterfront boardwalk.
So with all this, you wonder why only 3-​stars? The rooms need lots of TLC from the maintenance crew. For example my door lost one of its hinges last month which took 3 days. Elevators are incredibly slow, especially during the morning rush, not to mention 1 of the elevators is still uncommissioned after a whole month. However, the thing that takes this review down a whole star is the draft issue. I’ve read it on another review and it’s concerning that my room is not the only one and yet no real solution has been given. In the other review, she states that the draft is so strong that it would put out a candle on the windowsill, this is not an exaggeration! It truly made my winter unbearable, that I have to be in my own room in a sweater and sleep with a beanie on. The heater does not heat the whole room, but rather only the space near it, provided that you would be willing to overpay on heat.
I hope these reviews are not taken lightly and this window draft issue is resolved by the next summer.

I’ve been living in Liberty Towers for a little over 6 months after moving from Manhattan. My experience so far has been wonderful and the amenities — pool, gym, brand new lobby — are exquisite. Management has been wonderful and very helpful whenever I have needed help with an issue, and the renovation of the building is really is really beautiful. Can’t say enough good things about my decision to move.

Worst ever!!! Don’t move here! We had lived there for almost four years. The management team just got worse and worse. Some staff don’t know what they are talking about and give out all sorts of wrong information. They are rude and never call back as they promised. Just give one example, when we moved out and need to dispose two tables along with four chairs. We were already given a quote of $ 75 for each table to dispose (the chairs go with the table). On the day before our move, I called the management office to confirm the items. The guy who received my call told me in a cold voice:”$ 80 each piece, each chair counts a piece and you have six pieces!”. I was shocked and told him I was quoted $ 75. He then checked with someone and back to the phone and say «yes, $ 75 each piece. You are right» and then «Ok, you know the price, then why you are calling?». I was really speechless. This is the way they treat their customer. The guy then firmly repeat «each chair counts a piece». That would come to $ 450 to dispose a small dinning table set with a desk! Of course, he was wrong! I have other even more awful issues that we are dealing with them. I will come back and update when I got an answer from them.

Even though recently renovated, i have had the worst experience with this place. The building management are very arrogant and rude and not at all helpful. Guess they don’t understand the meaning of being in a service industry.
Unnecessary fees, sneaky ways to make money (they can send an email to inform that they have slapped a 10% of my monthly rent as late fee but cannot do a courtesy reminder). A $ 75 dollar fee for disposal of items.
Their pool table (recent add) was useless for 3 months as they did not order sticks that were broken. Amazon does overnight delivery!
Pool is not open six months in a year
Pathetic place to stay. please stay away.

I lived there for three and half years and recently moved out. I liked this place until last year they did the renovation but also change the management team. Now the build gets the new «hardware» — new lobby and new gym; however the «software», the management, is much worse.
During the last winter, they lower the hot water pressure at the time when you need it the most. The building management is not friendly at all. All they want is to extract every penny they can out of you. They charge you $ 75 a piece for throwing away furnitures (even a chair). They charged me $ 175 for room cleaning after I moved out even I cleaned up the room. The airconditioner is a huge problem. It’s electric and not wind-​proof.

Great apartment building if you’re ELSA FROM FROZEN.
Pros: (One star)
Close to the city with amazing views
Staff (minus leasing office) are very nice and try their best to help
Plenty of closet space
Family friendly
Great pool
Cons:
Apartments are FREEZING! I wear at least three layers at all times. Winters are MISERABLE. Drafts coming in are ridiculous. If you put a candle next to a closed window the draft will blow it out. THAT MUCH WIND. I’ve complained to the office multiple times yet their response was, «It happens in each apartments and that’s how the building was built. We cannot do anything about it.» They did «insulate» our windows with plastic last year but cannot do the same this year because… who knows.
Amenities — The air hockey pucks are missing, pool sticks are broken, and Foosball ball missing. This happens quite frequently.
The «boxing» room bags are broken because 1. those aren’t quality bags 2. residents kick them as hard as they can.
There’s only one set of free weights and one bench. We had plenty more BEFORE the renovation but disappeared. Again, we’ve spoken to the leasing office but never resulted in anything.
Again, WINTER is MISERABLE and expect a $ 300 – 400 heating bill IF you don’t spend much time in your apartment, otherwise expect a larger bill.

For most of 2014 and continuing to this writing, I stay several nights a week with a friend who lives at this location. The reviews have it correct:
1. Amazing Doormen, Family & Pet friendly
2. Sales: they care-​until you sign the lease
3. Exterior Views: amazing and beautiful — but not enough to balance everything else
4. Apartments: poor construction: drafts everywhere; superficial upgrades: contact paper on cabinets (vs. paint) and plastic coating on plastic tubs; heat: Electric ONLY. Barely keep room above 60 in winter $ 450/​month
5. Maintenance: poor ticket tracking, long delays to repair reported problems, lost tickets …
Fyi: Wonder why Facebook shows so few negative reviews? Management «reports» negative reviews and FB doesn’t allow to appeal «being reported.»

Meh, is the best word to describe this this. The only thing amazing about this building is the doorman/​concierge and handymen. That’s why I gave it one star — although those folks deserve 10 stars! They are seriously some of the kindest people around and I think why most people continue to live there.
The building management is awful. They sprung a 2 year complete renovation on the people living in the building and it has been a complete nightmare. Buzzuto, the building owners never hired a project manager so no one is managing the 2 year renovation. I’m talking halls, ceilings, lobby, gym, lights, flooring, heating systems, ventilation, gym, pool, EVERYTHING but the actually apts. Those they kept old.
The heating systems aren’t heating systems. To be clear they remove cold air from apt and do not add hot air. No gym or common areas for months and management didn’t offer anything. Wait, actually they didn’t TELL anyone they offered some reimbursements — they wait for you to get really angry and then they somehow pull out a coupon. But they won’t tell anyone or alert the building that they are offering anything for the amount of discomfort and annoyance they have put everyone through. There are workmen in the building and suddenly laptops are stolen from peoples apts. It got so bad I actually left with 2 months on my lease. They offered nothing. I wouldn’t suggest this building to anyone.
Walk around the area, there are a ton of other buildings and the area is awesome, close to NY. Buzzuto and the building management are terrible unfortunately.

There is a construction in the lobby. And I understand that. What I don’t understand Why does it smell SO BAD? I visited a friend on ⁵⁄₁₇ who lives here and was surprised that a luxury building could have their lobby smell like a dump during a construction. Very depressing.

Positives
*Great location for working in New Jersey and spending time in New York City
*Very pet friendly
*Great front desk and maintinance team
*Great closets, view, space usage and size — 2 adults could easily live in a one bedroom
*On site parking for a somewhat reasonable amount (appx $ 175.00 per month) — Not owned by Liberty Towers
*Very family oriented residents
*Pool and pool deck are nice for residents
Items to seriously consider before moving here
*Electric Bill — There is no way to keeep these units warm, a winter electric bill can easily be $ 300 to $ 400 (and I travel 75% of the time and did not leave the heater running when I was gone) — I could not guess the cost to heat a unit with children or work from home. My door knob on my unit into the hallway is physically cold to the touch
*Lease — Read very carefully you are signing away your life
*Renovation — The onsite team has done there best, but it has been trying
*WiFi — Comcast service runs slow in the building no matter what service you buy
*On site parking — The manager displays poor to fair customer service skills –monthly charger around $ 175.00 per month
*Lots of children in the building — and many will act scared of dogs
I lived at Liberty Towers for one year — encompassing all four seasons. I would not renew, but it was not the worst place either. Just be sure to budget for the electric bills on top of the higher end rent.

When I moved into Liberty Towers, I was shocked by how much more I was getting for my money and the management company staff were (and continue to be) amazingly accommodating. They really provide the kind of service you would expect from the staff at a four star hotel. The apartments are not brand spanking new like most of the neighboring buildings but, despite a little wear and tear, they are pretty big and have gorgeous views. Additionally, minus the fitness facility which is an EPIC FAIL, the newly renovated common areas and amenities spaces are very nice.
Also, the commute is fantastic for those working in NYC, a ton of closet space and the parking is MUCH cheaper than in downtown JC. I pay $ 175 in Liberty Towers and paid $ 250 downtown.
The biggest issue with the building is heating bills for the winter. Mine were $ 300 — $ 400 each month (it was $ 480 during one extremely cold month) for a 825 square foot space and it was often still cold even when the heat was on full blast. Eventually, I agreed to the insulation package, which is free, but involves covering all windows in plastic. I ended up removing it because I hated how it looked and it did not really help that much.
Another major drawback for me has been the changes made to the fitness center. Unlike downtown JC that has Base, Brick City, etc., the gym options in Paulus Hook/​Exchange Place are kind of limited. So, I really wanted to live some place with a decent fitness facility. The new facility has nice, shiny new equipment, but it is clearly curated for looks and not usability. In fact, the renovated facility actually has less equipment than it did before. For instance, there used to be a cable machine with attachments — a gym staple because it adds hundreds of exercises. It is gone and was not replaced. The gym had three weight benches and now only has one. I will end up having to join NYSC, which is the only nearby option, is more expensive than the gyms downtown and adds to the cost of me living here. Between that and the heating costs, the value becomes somewhat of a misnomer for me.

I love it here! The crew that work here are friendly and attentive. It’s clean and well appointed and very pet friendly. We are very happy with our experience so far! A very contemporary setting with great technology

I really want to like liberty Towers. But I don’t think I can force myself to liking something. The area is very nice and the apartment it’s self looks very nice from the outside. Other than that I don’t think I will miss this place after I move away.
The building isn’t well constructed. Very cold during the winter time and the electricity bill can be expensive each month. Moreover, some doormen in this building aren’t helpful at all don’t expect a tip come Christmas.
The reason that I gave it two stars is for the maintenance team. Those guys are great, they are very friendly and always get their job done perfectly.

Lived here for a year, and would not recommend it.
The construction, insulation, and sound proofing are all inferior. The inside of my apartment sounded like a jet was taking off 100 feet away for most of the winter due to the wind. The heating bill was also atrociously high.
Some of the amenities, such as the gym, computer room, and starbuck’s machine are nice which is why I’m giving it three stars instead of two. Mostly though, the luster wore off and I stopped caring about them within a few months.
Final point, if you still decide to move in, avoid the in-​house services. The cleaners destroyed 3 shirts and refused to reimburse me, and the «high speed» internet was at dial-​up speeds for most of my last 2 months.