Jersey City Medical Center

I have to commend the staff at the hospital for their care and professionalism during my stay for CABG. The ICU staff was wonderful and attentive and made the best of an uncomfortable situation. I felt confident they were more than competent and now a year later I am in great shape and fully recovered! I CAN’T THANK YOU ENOUGH!

I am very disappointed at this medical center. The doctor is professional, but my overall experience is not very pleasant. 1. The wait was 1 hour long, I am not sure why. 2. It took them 2 months to get blood testing and ultrasound results. Every time I called, they said your results must be good because they would have contacted otherwise. 3. The earliest available day for a doctor is usually at least 1 or 2 months away. If they have the resources to advertise at the path station, they should provide service to their clients/​patients.

Bad neighborhood, kind of a second rate hospital but seemed fine if you’re coming in for maternity or for something minor. Otherwise, look elsewhere.

Went in around 11am on a Sunday after slicing my hand open and needing stitches. Wasn’t really sure what to expect as I have little hospital experience — and there are a lot of terrible reviews on here — but I’d recommend based on my experience. Had my vitals taken within minutes of arriving and was transferred to a room within a short while after. Friendly tech took my information promptly and the nurse showed up soon after to evaluate my condition and got me all stitched up. Talked me through each step since she knew I hadn’t ever had stitches before, and chatted with me personally to calm my nerves. Nurse assistant was equally friendly and explained what to do when I went home in detail.
It wasn’t too crowded when I went so I’m not sure what it’s like on a busy day, but I have nothing but good things to say after my visit!

My review is for registration and radiology.
Registration was a breeze. I had done most of it over the phone and just had to show my ID and insurance card. They double-​checked everything. The woman who registered me, Ms. Morgan, was so sweet. She walked me over to radiology when she was finished with registration.
In radiology I was treated very well. I froze, of course, I always do but that’s to be expected. The technician explained every step of the procedure. I was there for a 3 hour test so it was nice to be treated well. The doctor was a bit brusque but whatever. I am glad it’s over with, the barium sulfate is disgusting, but all in all it was a good experience. I will never go back to that other hospital that shall remain nameless (but you can find it in my reviews).

i cannot compare the Emergency Room of the Jersey City Medical Center with other medical centers, but I can warn patients headed there on what to expect. First, if you are not brought there by an ambulance, expect to wait hours before being admitted. Though it has a sign «skip the emergency room wait» hanging on the building, when I arrived with a sick patient in an ambulance we were admitted quickly, while there were over 35 people in the waiting room. Perhaps they needed to use that website to gain faster access. I’ve had two occasions to take people to the emergency room, three years apart. Both experiences were the same. You must have someone with you or you will languish unattended with no response from anyone. I used the Nurse Call Button to summon the nurse as he began to exhibit excruciating pain. I used my iPhone to clock how long it took for her to respond. Though she was sitting within 8 feet of the area he was in, she did not respond until I walked out and got her and showed her how long we had been waiting. I asked if the nurse call button was working. Her reply was that because of the noise in the ER, she did not hear it. Which means that it does not work. My recommendation is that you bring a bullhorn with you if you want them hear you when you press the nurse call button. If, by definition, she needs to hear a inaudible beep to know you’ve pressed the Nurse Call Button, then the Nurse Call Button is useless. Without an advocate to get to the nurses, you might have been put into the morgue, for all they know or seem to care. In a second instance, the man next to us could not find his Nurse Call Button and keep calling out for help. There were at least 8 people right outside his location that continued to ignore him and talk to each other as he begged for help just to find the nurse call button or for anyone to come in and help him. What was so shocking were that there were many people around him who heard him, including nurses, who did nothing to respond to him. When I came out and announced VERY LOUDLY if anyone was going to respond to this man’s pleas for help, his nurse finally showed up and claimed she had been helping another patient. But there were other nurses behind the counter and a plethora of staff that stood immediately in front of this man and did absolutely nothing until I loudly called out to find out if anyone in the hospital cared if this person was dying and needed help. Instead of sending someone in, they called for security. I was to be arrested or escorted out of the hospital for exposing the kind of dump this was. Their idea of a nurses call button is a «bing» you cannot hear. Attempts to cry out for help are met with deaf ears. No one standing near the man did anything.
I won’t recount my first visit, but the as the patient waited for an MRI, the nurse stated the MRI machines were very busy. I went to the MRI station and the manager said they had a very slow day and plenty of capacity. The nurse simply lied. A ball face lie. The hospital had no way to communicate that there were available slots so the nurse just made something up. I later ran into the attending physician who had prescribed another procedure, but the nurse knew nothing about it. It had to be entered into a computer, then printed, then inserted into a binder. And unless the nurse looked, she never would have known about it. The Dr. never told the nurse. He was leaving at 4:00 PM and had places to be, I guess. The bottom line: Never allow anyone to go there without someone to watch over them. And take a bullhorn. The call button does nothing.

If you’re really sick, in pain or injured do not come here. 7 hours in the ER and still haven’t gotten all the tests I apparently need. I was in an extreme amount of pain and they waited 3 hours to give me some pain med.
The waiting room looks and smells like what can only be described as a filthy crack house overrun with squatters. Dozens upon dozens of people screaming, cursing, playing music and bringing thier entire social circle out with them for no reason. Once inside to get care you’ll notice immediately that everyone is unsympathetic and extremely disorganized.
The dr saw me for all of 3.5 minutes. I am amazed at how he even diagnosed me.
At one point I needed a sonogram but it was just after they gave me morphine and told me I had to walk with my saline drip, not even on a rolling pole, they made me hold the drip bag while I was dizzy and walk to where they do the sonogram.
What they do have no problem with, of course, is taking your money. I was checked in within minutes of getting into the triage and they took my copay immediately. Had I known I was going to be so neglected I would have not paid it.
My original plan was to go to a different hospital, one in nyc since I got sick at work. Stupid me wanted to be closer to home so I opted to come here. I wish I had a time machine.
They don’t care about you here. Avoid this hospital. I’m hoping I’ll actually get treatment on hour 8 here.

Warning don’t go to jcmd my wife went stood there for 3 hours then next thing u know the lady at front desk sed another 4 hour wait duck medical center they need step it up be for that place goes up in flames

Dirty. Unorganized. Incompetent. Indifferent Staff.
If could give this less than a star I would. Not do delve into my medical condition. I had major surgery at NYU on 11/​30/​2015 and was sent home with 4 drains. One of the drains came out. Needless to say I was scared and the nurse sent me to the ER. The closest ER to my home is Jersey City Medical Center. A quick über ride gets me there and as soon as I walk through the door its barely above organized chaos. I am provided directions — via a «receptionist» who POINTED me to the emergency room. As I hobble my way through the hallways I definitely see that this is not of the same caliber as NYU. The walls are dirty the floor is filthy. This is not making me feel any better. I get to the emergency room and its a pig stye. The floors are carpeted with leftover meals and crumbs everywhere… these people clearly have never heard or recognized a vacuum cleaner.
When you enter you have to stop off at the «intake receptionist» who barely spoke English. I repeated myself 3 times just with my name. To be honest it reminded me of an episode of «The Wire» because you are forced to speak through a hole cut out of plexiglass which was filthy. Since I have wounds that are healing I am terrified of leaving with an infection from this place.
The chairs were worn and uncomfortable… especially for me. Waiting to be called by the «triage nurse» was another experience. I wanted to leave, take a cab into the city and wait in the NYU ER — which I should have done from the jumpstart. This ER is the equivalent to a zoo. Screaming children, clearly drunk and high people all just lined up «waiting.»
After about an hour I get through to the ER Triage Nurse and they get me a «bed» in the ER. This is where the dysfunction hits an all time high. After waiting about 1 hour for a nurse to come «see» me she proceeds to tell me that I have to have surgery to put the drain back in. I won’t use the explixitives that came out of my mouth but I told her to send over a doctor. She proceeds to tell me that «he’s busy and will come when he has time.»
Fast forward another hour. The doctor comes and says that he needs to speak to my NYU surgeon. I provide the surgeon’s name. This is where I advise everyone to take their medical care into their own hands. I kid you not. 2 hours later they still were not able to «reach my doctor.» So I called the number provided on the NYU website and was connected to his service in seconds. I told them that Jersey City Medical Center has been trying to reach him for the last 2 hours and was told «no one from Jersey City Medical Center has called this service.» I crawl out of the ER bed with cell phone in hand, walk up to the doctor and said «here’s the surgeon’s service.»
Another 90 minutes pass and still nothing so I get dressed and get ready to catch an über to the NYU ER. As I make my way out, people are asking me questions and I say «I’m leaving to go to NYU because you people are ridiculous.» The ER physician suddenly appears and says that he spoke to my doctor and for me to just see him in the office on Wednesday.
If downtown Jersey City is going to charge up to $ 5K in rent they better do something about the medical system because someone living in a «luxury» building is not going to tolerate a sh*t hole of a medical center as their first line of defense in an emergency.

This facility is not worth taking your dog to. The doctors in the ER are literally no better than veterinarians. Both my wife and I have experiences of being given drugs there that made our lives miserable for weeks afterwards. I can only say that this is sheer corruption of the system that these people are allowed to continue practicing medicine. If this was a hospital in a podunk rural town, it would be one thing. I wonder if the doctors in the ER even have their medical degrees.

I have to say that my brother in law got very good care while he was here. The facilities are nice and spacious. The rooms are bright with nice views. A great big thanks to all the staff on 6 East, who helped us get through this rough period. I could not ask for better nurses, technicians and doctors.

Absolutely awful experience at the ER with my 11 month old son.
After visiting his regular doctor and her telling me to go to an emergency room Sunday to have bloodwork for his unexplained rash/​diarrhea, we were basically patronized and condescended, laughed at and told that we wanted to «torture» our son by asking for bloodwork to be done when the Nurse Practitioner in charge said the rash «might be an allergic reaction» to amoxicillin. He «might» have an ear infection. He «might» have diarrhea because of the antibiotic-​but she absolutely refused to do a blood test and after an enormous wait sent us on our way, with an air of superiority and condescendment.
She was a curly gray haired nurse practitioner in her early 70’s and this is for the pediatric unit. If you want «could be’s» and «maybe’s» then by all means go here. If you want to be treated like you’re acting ridiculous for asking for bloodwork to be done on your child after 3 doctors visits and no diagnosis, go here. If your sick child is getting sicker, and you want someone to dismiss your concerns and tell you to strap up and prepare for more illnesses down the road (so condescending-​every parent knows this) than go here.
If not, steer clear. If bloodwork is considered torturous instead of a diagnostic tool, this woman is in the wrong profession. Horrible experience. Never again.

I have to say that the entire staff is friendly and professional. I came here in a panic thinking I had dislocated my collar bone. Every nurse, doctor and technician I dealt with was efficient and «on it.» I got there at 8 am and was barely in the waiting room for two minutes before a nurse came to take my vitals. Then I went back to waiting room and was in a bed by 9 am. Maybe 20 mins later or so a dr came to see me and by 10 am I was getting X-​rays. All in all I was out by 1 pm. I didn’t think that was bad at all. And that was including two traumas that came in that, of course, come first and so I knew radiology wouldn’t be back immediately with the results. The ER was clean and it smelt clean. Once a patient was discharged the beds were changed and cleaned quickly. But at the same time the place didn’t reek of bleach. No one was standing around– everyone was working.
They managed my pain and kept me appraised at all times. I appreciated that they checked in on me and set expectations. I was given a referral for a spine specialist, and scripts for pain medicines. I was impressed and would definitely come back here for myself or a loved one.

My husband and I went to the ER on Sunday night and turned out he broke his foot. We literally were home within 1.5 hours, he was x ray’d, wrapped and all set. We had received great service and they fast tracked us and it really was fast! The doctor on staff and all the other staff were extremely nice to us.

I really want to give no star. The service is dispicable. This was my first time at JCMC and I will never go back. Normally when I do go to the hospital its because I’m really sick. I live in Bergen county but work in Jersey City. I got to the er at 6 pm last night and 5 hours later I was still waiting to be seen. Ridiculous!
Never in Hackensack University Hospital or Valley Hospital have I ever had to wait so long just to be seen. After 5.5 hours, I told my boyfriend let’s get out of here.
For me being as sick as I am, I went to Hackensack this morning and waited maybe 30 minutes and was out.
Also, I don’t feel very safe there especially when you have a Superior Court Judge sitting in the ER with you, when right away she should’ve been brought straight to the back of house, cause you never know who can be sitting in the waiting room, it’s pretty sad.
I truly hope the President of JCMC takes into consideration that he needs to do something to change the waiting period. Granted I may not have been dying, but I sure felt like it. I was extremely dehydrated and I have a history of Plurosy and Pneumonia, so I know my body.
Maybe it’s time you do an overview of everything because 5.5 hours is really absurd.
My first time is my last time. I’ll stick with Valley or Hackensack where they seem to really care.

I have heard stories about this place, but unfortunately my wife ended up there. She had a miscarriage, ended up waiting in the ER, than was taken to 4^th floor. On 4^th fl they people seemed like they don’t even work there. All on cell phones, did a huge favor to even come up. After 10 minutes they asked how long was she pregnant, she said 16 weeks, their reply was: well you need to be 17 weeks to be on this floor. So they did not want to have anything to do with her, and went back on their cellphones and us back to ER. After a while, she was seen by a doctor, and we got the news. They asked if she wants to stay or go somewhere else, with a disappointing face like she tried to give us a hint. I wanted my wife out of there… so we left and drove to Livingstone, Barnabas Hospital. What a difference!!! Super professional staff from the second we stepped in. Unfortunately we were there a week before.
Stuff at JC Medical just seems like they are superstars or celebrities stuck working in this place, no one is good enough for them. This place needs better management, no organization, just like a farm chickens running all over the place.
ER smells like bums and piss. Its unfortunate that a lot of the patience are homeless people, but there is Lysol, or building a different ventilation system would help. People with weak stomachs, bring a bucket with you.
I don’t like to write negative reviews, but this hospital should not be in business.
(Another hospital to avoid: Bayonne Medical Center)

One of the worst hospitals I’ve had the misfortune to visit.
This place is a disorganized mess. Extremely long wait times. Even if you have a very simple check-​up, be prepared to block off about half of your day. If you’re unlucky enough to go to the ER… forget about it… your whole day is gone.
Most of the staff are rude and talk to you like they can’t wait for you to get the hell out of their face.
I’m not sure if a review like this will make any difference or if anyone working here will even bother reading it. There is a huge demand for medical services, so people will come here no matter what, it seems. But I will personally avoid this place like the plague. Unless it’s a serious emergency, I’d rather drive further out to any hospital in some suburb.

Pathetic. Was brought in by ambulance because of a bicycle accident. Was strapped to a headboard for 1.5 hrs in the corridor before anyone bothered to talk with me, and eventually was given a CT scan. Spent in all 4hrs, all of them in the corridor on a stretcher. They wouldn’t even clean and bandage abrasions for road rash with blood streaming down my arms. They simply pointed me to a sink behind the reception!
The bill came to $ 9,000. What a joke of a hospital.

Just had my baby there just like previous reviewer, emergency c section also. And also a lot of gratitude toward the stuff there — nurses, doctors, lactation specialists– Everyone was incredibly helpful and as a first time mom I was able to get so much helpful information that I left home completely confident. Not to mention my baby was safe and happy. I really feel blessed, thank you JCMC!

The ER is borderline fraudulent, especially if you are a paying patient. I had a digestive emergency and went there in pain. After 1+ hours in the waiting room, I spent 1−2hrs waiting in a bed, and was sent home with simple OTC recommendations. I was examined by a nurse for 2 minutes, no procedure was done. No doctor saw me. The bill? $ 1500+. $ 1000+ to JCMC and $ 500+ to EMA, the «doctors». Several times they «refused» to take my insurance info. The JCMC bill went to my insurer who paid close to $ 700. The Emergency Medical Associates, the «doctors» sent it directly to me, I guess because they conveniently refused to take my insurance info. They are basically trying every trick to put up a large number and then take it from there to see what sticks. Bunch of robbers.
I have nothing against their reception/​nursing staff, who are the people I saw. I do have a problem with their exorbitant/​imaginary billing. I will be reporting this to my insurance company.