Horizon Health Center

GENERAL: I move frequently because of my career, so I have visited many OB/​GYN offices around the country, with different insurance carriers. By far, Horizon Health has been the worst medical experience of my life. Not only are the offices dirty and disorganized, the workers do not have a sense of customer service. No sensibilities whatsoever to the customer whether that means being polite or transferring services to another location that is more convenient. And if you need to get something by phone later? Forget it. You will need to take off work and go to their facility for every simple thing you need, regardless of the service being standard everywhere else. If I could give this facility a 0* I would, without any semblance of guilt.
SCHEDULING: First, they made everything difficult with scheduling. The first time I came to my last-​of-​the-​day appointment they closed early. I rescheduled. Second try, just for an annual exam, they delayed taking blood until they knew the lab was closed, despite me saying let’s make sure we get everything taken care of in this one visit. I reminded the doctor twice. By the end of the appointment, I asked again about the (typical) blood work, she looked at her watch and said «oh, the lab is closed now, just come back another day when you are free to get it done.»
BEDSIDE MANNERS: At the appointment, the doctor was cold and uncommunicative. She did not tell me prior to doing anything with my body, as seems to be the industry standard with annual exams. I had to ask her a lot of questions because I was considering a medicine change but she told me I just needed to deal with it and wouldn’t discuss my options with me. She was also just generally impolite, wouldn’t smile or act friendly, and made me feel unwelcome. Not a great thing to feel for this kind of service. She was also not gentle at all and didn’t try to warm up any equipment prior to touching me with it. Overall, F.
FOLLOW-​UP SERVICES: I called a couple of times in the intervening months and left messages on the nurse’s phone. She never got back to me. Neither did the doctor (who told me to call with the address for the prescription for mail refills). Consequently, I have had issues with the pharmacy and ultimately now need to change my birth control from 30-​day to 90-​day prescription with my insurance for it to be covered. I called again and left a message for this issue. They still haven’t called me back for that OR reply to the online message system about it. So that is still «my problem» as of now.
After a few months of not being able to come in for blood work (I work in Manhattan), I tried to get my blood work transferred to the building I work in, where there is a facility with my insurance. They transferred me four or five times, including to send me to general family health (?!) and ultimately told me I had to get this routine blood work done there, which is assuredly completely unnecessary. They «don’t fax or mail» orders and I would need to come in during business hours to pick it up. Isn’t that the issue to begin with? Seriously guys?
SUMMARY: I have never been so frustrated with a medical facility and will never go back here. I caution any of you who are willing to put up with more because of a convenient location by your house… That was my perspective, but this four-​month experience for a routine annual exam was certainly not worth it. Horizon Health has been a drain on my time. It has taken 4 months and endless effort on my part just to have an annual exam completed and handle my birth control prescription. For what I needed, there should have been maybe a phone call to schedule and ONE visit (max an hour), not THREE visits, ~5 phone calls, internet messages, and very rude handlings at every step.
RUN to another doctor. Don’t waste your time or money.

I went for my appointment scheduled at 1:30p.m. I didn’t get called until 2:06p and the Dr didn’t get in until 2:30p.m. I had to go out ask tell the front desk that I am running late for work and I need to see the dr soon. The dr came and went pretty quickly. She wasn’t not thorough as I was hoping it to be. it was a quick in and out obgyn trip. Overall, I don’t recommend this place if you can wait and schedule appointment with better place where staff treats you with respect and value your time then do so.

Avoid at all costs.
I called on a Monday morning to see if I could fit in an appointment that day. The receptionist who answered very curtly told me it wasn’t possible and the earliest I’d be able to see the doctor I asked to see (Dr Bansal) would be 1130am the next day.
I show up to the office by 11:15 to find it packed. The receptionist hands me a number of forms (all of which relating to waivers and authorizations, rather than any kind of medical history) and I’m waiting at least half an hour before I meet with a nurse, who takes a medical history on an old, old (think: Windows 95) computer system. Another 15 minutes or so go by before I can meet with a doctor (Dr Roque). Dr Roque was friendly and efficient, had me diagnosed quickly and recommended a test with the technician in-​house.
That experience wasn’t too bad. It was getting a bill for the test three weeks later (out of network, despite a number of doctors in the office covered by my insurance plan) without hearing a thing about the results that left a bad experience. The same curt, borderline nasty receptionist answered when I called to follow up and, without mentioning that the doctor was not in the office, transferred me to a line without an answering service.
The doctors seem to have a good reputation, but I will never book another appointment with this practice.

HORRIBLE!!! I really do not know where to start. The «patient services» is absolutly terrible. Bad attitudes. The locations are horrible and dirty. please do not go here

My mom visiting from outside the country had a dental emergency. We called them. They asked to come at 1 pm as a walk-​in. Had to wait for an hour. Saw dentist at 2. Dentist was extremely professional and courteous and did a great job fixing my mom’s crown. Very reasonable cost considering mom didn’t have dental insurance. Out by 2:45. Dr Sameena Kathawala. Thank you!

This place is horrible. I made an appointment at the gynecologist and got some tests done, she told me the test results would be in in two days, and have been waiting 2 weeks for my test results. If I knew it was going to take this long I would’ve gone elsewhere. Extremely unprofessional, I never want to use their services ever again.

This is one of the worst experiences I have had a doctor’s office. My first appointment was at 11AM, I arrived about 15 minutes early because I know new patients need to fill out lots of paperwork. The waiting room was pretty full, so I figured they may be somewhat behind. At about 11, I was given said paperwork, which I filled out promptly. Then I waited, and waited, and waited. Finally I was called in at 12:45. Once they took my vitals, I had to wait for the doctor, and I was finally done at about 2.
I had to go back a few weeks later for a follow-​up. Only one other person was in the waiting room this time, so I thought I would get seen quickly. I get called back about 20 minutes after my appointment was supposed to start (not too bad) and had my vitals taken. They put me in a room and told me that I would probably have to change rooms, but my room wasn’t available yet. Then, they kicked me out of the room and made me go back to the waiting room. An hour later, I get called back again. Then, it turns out that they can’t do the procedure at the office and recommended that I go somewhere else to have it done. Why would you schedule me for a follow-​up to have the procedure done, when you can’t do it there? Utter incompetency.

Avoid this place at all costs. I cannot emphasize enough how bad it is. Went for a dental checkup and cleaning. Should have left immediately because the exam room was really filthy. At my husband’s appointment, the arm of his chair literally fell off while he was sitting in it.
The cleaning: 1 painful minute with the waterpik (I was soaked when she was done, she was so careless — it would have been hilarious were it not happening to me) and then a minute or two of polishing; pretty sure she just got my front teeth? No scraping, no flossing. It was insane. She found a cavity but I think I’ll wait it out for another appointment with a different dentist. Holy cow.

Looks like me and a few others had the same crappy experience.
Let me break it down.:
1. New patient and no X-​Ray (also ran out of film – WHAT!!!)
2. Dentist did the «cleaning» that was worse than if my 4 year old niece tried to brush my teeth –they DIDNT EVEN FLOSS!
3. And somehow without an x-​ray diagnosed me with EIGHT CAVITIES (when I haven’t had one since I was a kid) and then went right into the cost of all the types of fillings.
4. Got a second opinion at a much better place (review to come next) and guess how many cavities I had — with an x-​ray? ZERO!!! My dentist said maybe ONE could say need repair — but my new dentist decided to just watch it.
So if you want sub-​par dental care with a side of hustle and inefficiency –this place is for you!

This was the worst dental appointment I’ve ver had.
I came in for a tooth that was bothering me but wanted to know what else I needed done. The dental assistant only took x-​rays of the tooth that hurt and when I asked if she will be taking an x-​ray of all my teeth I was told because this was an emergency appointment they will take x-​rays of the ones that hurt. I had to clarify that no, in fact it was a scheduled appointment and I wanted to know if there was anything else to be done. Then I was told by the doctor that they were OUT of the x-​ray film that would show all my teeth. A DENTIST OFFICE OUT OF X-​RAY FILM FOR TEETH???
Then I was told I had a cavity and they only filling they had was silver. I didn’t want silver so I was told they can’t fix my cavity this time but NEXT time they should probably have it and would be able to do the x-​ray and fill in my cavity. Why did I even make the appointment??? I felt as though form the beginning of the session they were leaning me towards a cleaning instead of fixing the tooth that I was having an issue with.
No, there will not be a next appointment.
UPDATE: My friend also went there before looking at the Unilocal reviews and was told she had lots of cavities. AND they had no film to take of all her teeth, just what they said to me MONTHS before. She didn’t go back there but found another dentist in Journal Square. Guess what, they found NO CAVITIES on her!!!

I was pleasantly surprised this office accepted walk ins, so I just walked over at around 11am Wednesday, and the guy at the front desk of the building told me they were all in an emergency meeting. (emergency meeting?) Ok. so I said I’ll come back in an hour? He said realistically, they’ll finish they’re meeting then clock out for lunch, so probably come back at 1pm. So did just that.
The wait wasn’t too long once I filled out paperwork and I saw Dr Jeannette Sujovolsky. She was in the room quicker than most doctors I’ve been too, but also rushed through the exam quicker than an examination I’ve had. She said they didn’t do 30 min strep tests (really?!) so she would take a culture and call me in 2 to 3 days with the results and call in a prescription. I looked at her skeptically. (since when do people say they call when they say they are going to call.) So she promised me she would call me personally by friday, or saturday the latest.
I’m suffering with sore throat and coughing, headach, etc just waiting to hear from them. On Friday I call frustrated with my symptoms and ask if results are in, the nurse says, no. but the lab will definitely have it by tomorrow. Well now it’s Saturday at 4pm and I call the office, and turns out they’re closed. REALLY?! I can barely sleep at night, and feel miserable and she’s going to now make me wait till Monday to get a throat culture result, or give me some medication for relief. My blood is boiling. It’s rude and mean and unprofessional.
I’ll try the health center again, just cause it’s across the street and they accept walk in’s, but I will not see Dr. Jeanette Sujovosky again. I do not appreciate being lied to, especially when I’m sick!

If your standard for health care is merely to have access to a competent doctor, then perhaps Horizon Health Center is for you. In every other way, however, my experience here was poor.
The problems started with making an appointment. I had to call multiple times and finally waited on hold for 14 minutes before I could even talk to a person.
My email confirmation arrived with the wrong clinic address at the top (but oddly, if you clicked the «map it,» the Google map was for the proper address.)
The building is a little dingy and looks like it could us a good cleaning or a fresh coat of paint. And although I am used to doctor’s offices’ walls being covered with health information, this was the first doctor’s office I’d been in that virtually ever poster and sign was about HIV and STDs. It made me feel I’d chosen the wrong place for my medical needs.
I arrived for my 9 am appointment fifteen minutes early and found a waiting room with one other patient and no employees. At 9 am (my appointment time), still no employees. At 9:10 am, someone waddled in, mumbled «good morning» and ignored the people in the waiting room. Other employees wandered in between 9:10 and 9:20 am.
At almost 9:30 I was first acknowledged and given forms to complete. Finally, at 9:55, almost an hour after the appointment time, I saw the doctor. How late must her afternoon appointments run if the first patient she sees in the morning is an hour behind scheduled time? The doctor was at least pleasant and professional.
The doctor wanted me to get several tests and told me that I could likely get two of them before leaving the clinic. At the front desk, I was told the woman with whom I needed to speak to arrange the tests wasn’t available because she had gone downstairs to do «money stuff.» When she returned, she told me they don’t do the test at this location – how the doctor could be unaware of this, I have no idea.
Two days later I called the clinic with a question, but its voice mail box was full. No room for more patient inquiries and needs, I guess.
I liked the doctor, but the entire experience at Horizon Health was unprofessional and unpleasant. It can best be summed up by one moment. After courteously arriving early for my appointment, being ignored for almost half hour, and never getting a smile from any of the staff, I was handed their Patient Bill of Rights informing me I was entitled to be treated with respect. Apparently, no one there has taken the time to read their own documentation.